Blue is a cloud-based experience management platform from Explorance which is designed to integrates seamlessly within organizational IT infrastructures, including human resource information system (HRIS), customer relationship management (CRM), student information system (SIS), learning management system (LMS), portal, and single sign-on (SSO) solutions. The system allows users to automate central and major survey, course evaluation, and 360 degree feedback review initiatives.
Our organization is with Explorance since 2009-2010. It has been a long journey and demonstrates the product effectiveness to us. We have been extensively using BLUE for feedback surveys, commonly, for us as well, the most important survey is the course evaluation survey. We have been conveniently deploying the course evaluation survey to the students and then successfully publishing the reports to the relevant faculty accessible online. Our overall experience is extremely satisfactory with this product in terms of what it generally offers, and in particular with its excellent customer support center and people, who are 24/7 ready and available to answer and resolve customers' queries.
It's ease of use. Additionally, it is very handy to publish the course evaluations to the students, which I reckon is the most desirable feature to the Higher Education Institutions. BLUE gives one a robust control over the project even after it is published, it smartly and intelligently allows the users to handle the project subjects (courses) and members (instructors). Apart from the course evaluations one can conveniently execute and publish hundreds of feedback surveys to the intended audience privately or publicly. Report creating features using the survey response data are excellent and are sufficient enough to suffice the institutional reporting features. The most valuable thing is there customer support - no doubt it's one of the best I have ever experienced, staff responsiveness and effectively resolving the queries is unmatchable.
There is nothing such as the least one. Instead, I believe that there is always a room for improvement, in this era of Business Intelligence. Explorance understands, knows and has always been continuously endeavouring to optimally improve its product to address the market and customer needs.
We use Blue to manage the course evaluation process across the entire university. I am one of about a dozen users who each manage an individual school within the university. Mine is the largest (comprising about 60% of courses offered and closer to 75% of courses evaluated).
Our university has been using Blue for about three years now. We chose this software after negative experiences with our last vendor, and we were specifically looking for something that could provide all of the below:
1) Automated data feed from our student information system (SIS) to Blue.
2) Customization for each school using the software.
3) Unified email messaging (one email per student per school regardless of number of courses involved).
4) Ability to handle large and complex questionnaires with built in triggering to ask the right questions for each individual course and instructor.
5) Ability to customize opening and closing dates for evaluations down to the course level.
6) Ability to manage both mid-term and end-of-course evaluations.
7) Ability to evaluate multiple instructors for a single course with a seamless experience for students (course and all instructors on a single questionnaire) and automatic distribution of data to separate reports per instructor (all receive course responses but each sees only their instructor responses).
I am the most advanced user on our campus, both based on training and based on the extensiveness with which I use the software. For most users here, the cour
The robust amount of features.
Ability to copy setup from one term to the next.
Ability to extensively customize evaluation process.
Ability to correct an error, add a course, or otherwise update data after evaluations have started.
Commitment of Explorance to improving the software based on customer feedback.
Variety of training options and levels, including customer and Explorance staff led monthly webinars.
High learning curve for new users.
Some of the limitations in reporting (less direct control of size/layout of displayed graphics, inability to do certain calculations in export to excel reports).
The University of Louisville (UofL) acquired Blue Evaluation in 2010 following the implementation of two pilot projects. UofL sought a software application that would allow us to centralize the administration of course evaluations while maintaining the ability to ask students questions based upon their academic unit. Blue addresses all of UofL's business needs. Key features in Blue for UofL include the:
*ability to evaluate team taught courses;
*accommodation of multiple evaluation periods based on the course ending dates;
*option to synchronize with PeopleSoft to automate the evaluation process;
*mobile device compatibility;
*integration with Blackboard;
*robust reporting features that includes many statistical measures, including gap and trend analyses;
*ability to allow faculty to monitor their own response rates while maintaining student confidentiality; and
*need to automate report viewing based upon administrative roles within the academic unit.
Blue allows UofL to centrally manage the evaluation of all courses within our 12 academic units including three professional schools (School of Medicine, School of Law, and School of Dentistry).
eXplorance's customer support is top notch. The support staff are extremely helpful and very responsive to any type of inquiry. The support staff goes above and beyond any other vendor we work with. eXplorance's Professional Services always works to find the best solution based upon our current business practices, allowing us to make the product work for us.
Blue Evaluation has several features that optimize the automation of the course evaluation process including the ability: to append data not stored in PeopleSoft, to create a customized reporting hierarchy so deans, associate deans, and department chairs automatically view the correct reports, to leverage existing projects and reports by simply copying and updating them for the current semester, to create visually appealing and informing reports at both the faculty and departmental levels.
UofL recommends the training provided by eXplorance in order to take advantage of the vast number of features and functionality of the software.
My overall experience is good, the adoption of Blue has since alerted me that the university needs to rethink its filing systems like linking people to departments and modules that they teaching. This will in turn makes reporting on academic activities easy and enhance alignment with the university's teaching community.
At the University of Johannesburg (UJ) we began using Blue Course Evaluation this year, 2019 after a trial in 2018. Compare to our previous Course Evaluation mechanism, Blue is in a class of its own. Personally, I like the fact that it is simply to manage once it is set up, it organizes the whole evaluation experience. For example, after loading an evaluation, a lecturer can track the progress of his/her evaluation, have an accurate number of students enrolled in the programme, how many have completed the survey, how many in progress and how many still outstanding. With this information one can work towards improving the response rate. Linked with the University's ITS system, the data is very accurate as only registered students can complete the evaluation. Blue does not only provide course feedback, the system can do way more. For example like providing depth analysis as to which browser used, when the evaluation was completed, the channel used. This information is helpful because we get to know what needs to be done for students to respond positively and to improve so to get constructive feedback from these evaluations.
Setting up Blue Course Evaluation is not easy. It needs lots of system and information which the university had but not organized in a manner that Blue wanted it. Currently, we do not have a data base that links academic staff to the module that they teach. Without this information there was a little bit of confusion and we ended linking wrong people to modules as we relied on Blackboard information. Perhaps Blue must have a ready made template which institutions can used to sort their data before administration of Blue. This will help as institutions have their own filling systems which are sometimes in conflict with Blue requirements.
Transitioning from paper scanning and online survey providers to a professional outfit specifically intended for course evaluations was an overall positive experience. While there are some pain points, without question the implementation of Blue was a time saver for our team.
UI improvements were prioritized by eXplorance. The interface improved dramatically in my time using the software, becoming more intuitive over time. Though a lot of the complex functionality may only be easily navigable by power users, the support staff typically did a fine job of providing walkthroughs, phone support, and email instructions as needed.
Customer support was also invaluable for working through all the "ifs" and "buts" of our student population. Working with a range of literacy levels and familiarity with English language - as well as different course types like labs, practicums, continuing education, etc. - we needed frequent support and check-ins and were always able to reach a successful outcome.
I get they are an 'online first' company and a software above all else, but I was disappointed by Blue's inability to reliably process and integrate data from paper forms. They used a third party software (ABBYY) to generate forms, and no matter how meticulously our printer was calibrated, there were always problems in the scanning and upload into Blue. Because it was third party, Blue did not provide support for this process and could not refer us to someone at ABBYY. We ended up processing our (thankfully limited number of) paper forms manually.
Flexible pricing models depending on the particular use case and budgetary requirements, contact for full quote.
• Personalized emails, invitations, reminders, and SMS notifications can be sent out to participants.
• The solution is WCAG 2.0 (AA) / Section 508 compliant and integrates with existing security infrastructures including any LDAP or SSO to ensure data confidentiality.
• Evaluations can be built around event-based or current data, including fixed surveys, open surveys, open evaluations, and surveys with event triggers.
• Perform time trend analysis to Users can compare results improvement by performing time trend analysis, and aggregate results based on any criteria, such as department or organization.
Abaixo estão algumas perguntas frequentes sobre o Blue.
O Blue oferece os seguintes planos de pagamento:
A partir de: US$ 2.500,00/ano
Modelo de preços: Assinatura
Avaliação gratuita: Não disponível
Flexible pricing models depending on the particular use case and budgetary requirements, contact for full quote.
O Blue oferece os seguintes recursos:
Os clientes habituais do Blue são:
Grandes empresas, Empresas de médio porte, Administrações públicas, Pequenas empresas
O Blue está nos seguintes idiomas:
Árabe, Chinês (simplificado), Chinês (tradicional), Danês, Holandês, Inglês, Francês, Alemão, Japonês, Coreano, Russo, Espanhol, Tailandês
O Blue tem os seguintes planos de preços:
O Blue é compatível com os seguintes dispositivos:
O Blue se integra com os seguintes aplicativos:
O Blue oferece as seguintes opções de suporte:
FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo