Secure electronic point of sale (POS) system
4.2/5 (204 avaliações)Epos Now is a cloud-based point of sale system that offers restaurant and retail businesses a single and centralized platform from which to control inventory, back office and employee activity. Incorporating integrated payments, an online booking system and a customizable dashboard, Epos Now aims to deliver an efficient point of sale solution.
In order to manage point of sale operations effectively, Epos Now integrates with major payment types including Mercury, PayPal and Apple Pay. Moreover, with the Epos Now API, users can connect to any other payment gateway. Utilizing integrated payments, Epos Now affords customers the flexibility to pay by credit card, watch or smartphone device. By designing a native mobile application for iOS and Android, Epos Now serves to promote further flexibility by enabling users to process payments and access features on the move.
Further to payment processing, Epos Now facilitates inventory, customer and employee management. With stock monitoring technology, Epos Now enables users to create purchase orders automatically. Meanwhile, by maintaining a central customer database, Epos Now permits users to send invoices, grant credit and collect marketing information easily from customers. Offering extensive reporting options, Epos Now allows users to gain real-time, actionable insight into sales, product and employee performance.
Vantagens
What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.
Desvantagens
I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.
Vantagens
We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1.
When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational.
Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.
While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.
Vantagens
Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%
Desvantagens
there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.
Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers.
We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships.
As one of our standard support customers please feel free to contact us if you have any further questions or require any further assistance.
We looking forward to hearing from you.
Very Good. It has helped us total our end of day sales and with the breakdown of items and sold we can easily separate the Vatable sales saving time for our accounts team.
Vantagens
The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed
Desvantagens
Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.
Hello Matthew.
Thank you for leaving us a business review, we take all feedback seriously and use this to help continually learn and grow and provide the best customer service possible.
The simplicity of our front end system is a real unique selling point making it easy to train staff and adapt for personal / business preference. The backend provides intuitive reporting about
profitability, revenue, staff or products analysis by location, staff members or across the whole business.This allows you to figure out what¿s working and what isn¿t to make actionable changes which will boost your bottom line.
I understand that updating the system was a little tricky, I'm pleased to hear that our award winning support staff were able to support you through this.
If you wish to provide any additional feedback please email [email protected]
Kind Regards
James
Vantagens
On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till.
I phoned the support line in the morning & was connected to a 1st line support Agent.
I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem.
We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ).
she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked.
I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running.
Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner.
Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also.
Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning.
she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation.
She is an asset to your team & I hope she receives the recognition she deserves.
30-day free trial, no credit card required.
Standard: $39/month ($24/month for each additional register)
Premium: $69/month ($45/month for each additional register)
Enterprise: To receive a custom quote, contact Epos Now directly.
Abaixo estão algumas perguntas frequentes sobre o Epos Now.
O Epos Now oferece os seguintes planos de pagamento:
A partir de: US$ 39,00/mês
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
30-day free trial, no credit card required.
Standard: $39/month ($24/month for each additional register)
Premium: $69/month ($45/month for each additional register)
Enterprise: To receive a custom quote, contact Epos Now directly.
O Epos Now oferece os seguintes recursos:
Os clientes habituais do Epos Now são:
Grandes empresas, Empresas de médio porte, Pequenas empresas
O Epos Now está nos seguintes idiomas:
Inglês
O Epos Now tem os seguintes planos de preços:
Assinatura
O Epos Now é compatível com os seguintes dispositivos:
Android, iPhone, iPad
O Epos Now se integra com os seguintes aplicativos:
Cyfe, Deputy, Findmyshift, LeadMaster, Mailchimp, Recipe Costing, Retently, VisitorTrack, Welcome Anywhere, Xero
O Epos Now oferece as seguintes opções de suporte:
Suporte online, Suporte por telefone
When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.