Epos Now

Epos Now

Secure electronic point of sale (POS) system

4.2/5 (204 avaliações)

Resumo do Epos Now

Epos Now is a cloud-based point of sale system that offers restaurant and retail businesses a single and centralized platform from which to control inventory, back office and employee activity. Incorporating integrated payments, an online booking system and a customizable dashboard, Epos Now aims to deliver an efficient point of sale solution.

In order to manage point of sale operations effectively, Epos Now integrates with major payment types including Mercury, PayPal and Apple Pay. Moreover, with the Epos Now API, users can connect to any other payment gateway. Utilizing integrated payments, Epos Now affords customers the flexibility to pay by credit card, watch or smartphone device. By designing a native mobile application for iOS and Android, Epos Now serves to promote further flexibility by enabling users to process payments and access features on the move.

Further to payment processing, Epos Now facilitates inventory, customer and employee management. With stock monitoring technology, Epos Now enables users to create purchase orders automatically. Meanwhile, by maintaining a central customer database, Epos Now permits users to send invoices, grant credit and collect marketing information easily from customers. Offering extensive reporting options, Epos Now allows users to gain real-time, actionable insight into sales, product and employee performance.

Preços

A partir de
US$ 39,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Reino Unido, Estados Unidos

Idiomas

Inglês

Epos Now - Avaliações

Classificação geral
4.2/5
79% avaliações positivas
144
Excelente
17
Muito bom
14
Média
7
Ruim
22
Péssimo
Catherine J.
Traduzir com Google

Modifiable POS System that is easy to use, quick update availability, and economically friendly

Usado Diariamente durante 6 a 12 meses
Avaliado em 24/02/2017
Fonte da avaliação: SoftwareAdvice

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

Vantagens

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

Desvantagens

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Fran W.
Traduzir com Google

Good system, but the true shining star is one of their employees.

Usado Diariamente durante 6 a 12 meses
Avaliado em 07/07/2017
Fonte da avaliação: SoftwareAdvice

Vantagens

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1.

When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational.

Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Erick E.
Traduzir com Google

Customer Service

Usado Diariamente durante Mais de dois anos
Avaliado em 31/12/2018
Fonte da avaliação: SoftwareAdvice

While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.

Vantagens

Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%

Desvantagens

there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.

Resposta do James

Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers.

We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships.

As one of our standard support customers please feel free to contact us if you have any further questions or require any further assistance.

We looking forward to hearing from you.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Matthew E.
Traduzir com Google

Very useful system for SME

Usado Diariamente durante Mais de dois anos
Avaliado em 12/02/2019
Fonte da avaliação: Capterra

Very Good. It has helped us total our end of day sales and with the breakdown of items and sold we can easily separate the Vatable sales saving time for our accounts team.

Vantagens

The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed

Desvantagens

Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.

Resposta do Epos Now

Hello Matthew.

Thank you for leaving us a business review, we take all feedback seriously and use this to help continually learn and grow and provide the best customer service possible.

The simplicity of our front end system is a real unique selling point making it easy to train staff and adapt for personal / business preference. The backend provides intuitive reporting about
profitability, revenue, staff or products analysis by location, staff members or across the whole business.This allows you to figure out what¿s working and what isn¿t to make actionable changes which will boost your bottom line.

I understand that updating the system was a little tricky, I'm pleased to hear that our award winning support staff were able to support you through this.

If you wish to provide any additional feedback please email [email protected]

Kind Regards
James

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Martin C.
Traduzir com Google

EPOs Back Office set up from the begining .

Usado Diariamente durante 1 a 5 meses
Avaliado em 23/09/2017
Fonte da avaliação: SoftwareAdvice

Vantagens

On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till.
I phoned the support line in the morning & was connected to a 1st line support Agent.
I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem.
We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ).
she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked.
I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running.
Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner.
Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also.
Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning.
she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation.
She is an asset to your team & I hope she receives the recognition she deserves.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do Epos Now

A partir de
US$ 39,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

30-day free trial, no credit card required.
Standard: $39/month ($24/month for each additional register)
Premium: $69/month ($45/month for each additional register)
Enterprise: To receive a custom quote, contact Epos Now directly.

Recursos do Epos Now

  • API
  • Banco de dados do cliente
  • Integração de terceiros
  • Painel de atividades
  • Relatórios e estatística

  • Acompanhamento de atividades
  • Banco de dados de contatos
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração do celular
  • Lembretes automáticos
  • Modelos personalizáveis
  • Notificações automáticas
  • Pagamentos eletrônicos

Mais informações sobre Epos Now

Principais recursos do Epos Now

  • Activity dashboard
  • Appointment management
  • Authentication & security
  • Barcode scanning
  • Booking management
  • Customer account profiles
  • Customer database
  • Customer loyalty program
  • Customizable dashboard
  • Customizable receipts
  • Data visualization
  • Discount management
  • Employee management
  • Employee performance reporting
  • Employee time clock
  • Gift card system
  • Inventory control
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Invoices
  • Layaway management
  • Ordering automation
  • POS
  • Payroll management
  • Permission management
  • Product catalog
  • Promotions management
  • Purchasing management
  • Real time reporting
  • Retail inventory management
  • Returns management
  • Role-based permissions
  • Sales reporting
  • Sales tracking
  • Stock management
  • Third party integration
  • Time & attendance tracking
  • Touch screen
  • Tracking features
  • eCommerce management

Vantagens

  • Epos Now is available as a native mobile application on iOS and Android, affording users the flexibility to access real-time data on the move from any smartphone or tablet device.

  • Epos Now includes an online booking system, enabling users to manage appointments or staff rotas efficiently and effectively.

  • Epos Now integrates with popular payment types including PayPal Sage Pay and Apple Pay, allowing users to accept online payments simply and securely.

  • Epos Now allows users to establish different authorization levels, serving to restrict unauthorized access and protect sensitive data.

  • Epos Now employs custom dashboards, granting users quick and central access to key information and real-time reports.

  • Perguntas frequentes sobre o Epos Now

    Abaixo estão algumas perguntas frequentes sobre o Epos Now.

    P: Que tipo de planos o Epos Now oferece?

    O Epos Now oferece os seguintes planos de pagamento:

    A partir de: US$ 39,00/mês

    Modelo de preços: Assinatura

    Avaliação gratuita: Disponível

    30-day free trial, no credit card required.
    Standard: $39/month ($24/month for each additional register)
    Premium: $69/month ($45/month for each additional register)
    Enterprise: To receive a custom quote, contact Epos Now directly.

    P: Quais são os principais recursos do Epos Now?

    O Epos Now oferece os seguintes recursos:

    • Activity dashboard
    • Appointment management
    • Authentication & security
    • Barcode scanning
    • Booking management
    • Customer account profiles
    • Customer database
    • Customer loyalty program
    • Customizable dashboard
    • Customizable receipts
    • Data visualization
    • Discount management
    • Employee management
    • Employee performance reporting
    • Employee time clock
    • Gift card system
    • Inventory control
    • Inventory management
    • Inventory tracking
    • Invoice management
    • Invoices
    • Layaway management
    • Ordering automation
    • POS
    • Payroll management
    • Permission management
    • Product catalog
    • Promotions management
    • Purchasing management
    • Real time reporting
    • Retail inventory management
    • Returns management
    • Role-based permissions
    • Sales reporting
    • Sales tracking
    • Stock management
    • Third party integration
    • Time & attendance tracking
    • Touch screen
    • Tracking features
    • eCommerce management

    P: Quem costuma usar o Epos Now?

    Os clientes habituais do Epos Now são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Epos Now está?

    O Epos Now está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Epos Now oferece?

    O Epos Now tem os seguintes planos de preços:

    Assinatura

    P: O Epos Now é compatível com disponíveis móveis?

    O Epos Now é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Epos Now se integra com quais outros aplicativos?

    O Epos Now se integra com os seguintes aplicativos:

    Cyfe, Deputy, Findmyshift, LeadMaster, Mailchimp, Recipe Costing, Retently, VisitorTrack, Welcome Anywhere, Xero

    P: Que nível de suporte o Epos Now oferece?

    O Epos Now oferece as seguintes opções de suporte:

    Suporte online, Suporte por telefone