Ordyx

Ordyx

Mobile-friendly, hybrid, cloud-based restaurant & bar POS

3.4/5 (19 avaliações)

Resumo do Ordyx

Ordyx is a point of sale (POS) system for single or multi-location restaurant and bar operations that enables managers and staff to track orders, take payments, and monitor sales. The platform provides the tools to help organizations understand their business, services and products, and more importantly their customers. The solution uses both standard terminals and mobile devices (including iPads) for full dining and quick service restaurants, bars, hotels, nightclubs, and more.

Ordyx features include online ordering, inventory tracking, time and attendance, and full reporting. The system automatically sends a text message to the user’s mobile device based on predetermined alerts, such as store closings, when an employee is entering overtime, if a manager allows more comps or voids than permitted, and more. Managers are provided with the capability of making approvals while on the go with Ordyx's feature for remote authorizations. Additional features include a customer loyalty program, and a delivery system with Google Maps integration.

Ordyx Mobile includes a tableside ordering system that allows wait staff and cashiers to take orders from customers at their table, or anywhere within the establishment. Users are provided with full access to all menus and modifiers from any smartphone or tablet. The system also acts as a "line buster", enabling staff to take orders from customers who are waiting in line, such as at quick service establishments, to help reduce overall wait times.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

Ordyx - Avaliações

Classificação geral
3.4/5
58% avaliações positivas
2
Excelente
9
Muito bom
4
Média
2
Ruim
2
Péssimo
Ben S.
Traduzir com Google

Ordyx is a generally fine software, but a few quirks interfere with it being great.

Usado Diariamente durante Mais de um ano
Avaliado em 21/07/2017
Fonte da avaliação: Capterra

It interfaces with out hotel software, that's about it.

Vantagens

Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.

Desvantagens

Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month.

* Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All of the issue was caused by Ordyx, but I never got an apology.

* Several issues were beyond tech support's means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved.

* It would be helpful if tech staff signed names to e-mails, so I know who may be involved with the issue.

* Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds.

* Closing and reopening store is a useless portion of the program - we don't do it, which means many reports just don't work.

* No ability to remove tip line from receipts.

* Weird phrasing on things (recipes instead of items) makes learning back end confusing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

2.0/10
Joe R.
Traduzir com Google

The Support went down the tubes

Usado Diariamente durante Mais de dois anos
Avaliado em 23/12/2017
Fonte da avaliação: SoftwareAdvice

There are many other options out there so if you need a company that cares about you as a customer then I would not recommend this company. Sad to say they used to but not anymore.

Vantagens

The mobility of accessing the POS from anywhere. They have been receptive to suggestions in the past. They used to be very good at all levels

Desvantagens

If there is a problem the support is nothing like it used to be they hire inept tech people that sound like you are interrupting the game time and are unwilling to make an effort to help resolve anything. I have been with this company for 3.5 years now paying the monthly fees for 3 locations and in the recent year, the support has gone down to nothing anything like it was before. I think that they maybe grew too fast and lost sight of what keeps customers.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Michael V.
Traduzir com Google

Ease of use, provides most features needed and pricing is reasonable.

Usado Diariamente durante Mais de dois anos
Avaliado em 21/07/2017
Fonte da avaliação: Capterra

Vantagens

The quickness of transaction entry in a high volume environment and the backend management. Should not have to enter minimum number of words

Desvantagens

Lack of customized searches in what should be a very flexible database format. Lack of automatic customized report generation on a routine basis. Easy physical inventory entry(barkeep app for example). Lack of feature request form with follow on status.

Resposta do Ordyx

Thank you for your review! We appreciate your feedback! At Ordyx we are constantly working on improving our software to provide our customers with the best service.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Joe R.
Traduzir com Google

The Best that I have found, and I searched everywhere

Avaliado em 19/12/2015
Fonte da avaliação: Capterra

Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They have implemented some suggestions and they seem to continually have regular updates that have made improvements. I have used Ordyx for about 18 months now and have never had a system failure, other than user errors that we called in and they helped us fix it fast.

Cons: The inventory is not very easy to maintain , It needs to be set up to make it easier to input and update inventory items . The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction. The customer support need some improvement , they have all been nice helpful except that most never identify themselves. I would be an improvement if the would train them all to say something like "Ordyx support this is ______ how can I help you" instead of a very quick "support " that you can not even understand. It has been many months that we have had to call them because we have not had any problems , but in the first few months there was a few calls. Also too much background noise makes it hard to understand them sometimes. Other than that they do a good job and have been open minded to improve.

Thank you Ordyx for making my life easier
Joe

Resposta do Ordyx

We appreciate the feedback and will continue to make improvements on our support process.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Avaliador Verificado
Traduzir com Google

Good system, but not easy to learn without instruction

Usado Diariamente durante 6 a 12 meses
Avaliado em 28/04/2019
Fonte da avaliação: Capterra

Overall, a good program for basic functions. Lack of trained knowledge makes it hard to use efficiently and getting support can be a challenge at times.

Vantagens

Generally, it is easy to add items to this system. We use it as our POS and out timekeeping system. The ability to add/edit employees is good.

Desvantagens

There are several things that I do not like about the system. FIrstly, it is not easy to learn without direct tuition from a trainer at ORDYX. The customer support system seems difficult to navigate and there is not very good immediate response from the team. (not enough of them?) Without better knowledge, it feels difficult to utilize many of the higher end features of this system. In addition, use of remote platforms is difficult, bordering on impossible and getting help in solving the problem is equally difficult.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10

Preço do Ordyx

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Lite: $49.00

Standard: $59.00, additional terminals: $17.00

Contact Ordyx for detailed pricing information.

Recursos do Ordyx

  • Geração de relatórios de vendas
  • Gestão de estoques
  • Gestão de funcionários
  • Histórico do cliente
  • Integração de terceiros
  • PDV
  • Programa de fidelidade do cliente
  • Rastreamento de estoque
  • Relatórios e estatística
  • Sistema de vales-presente
  • Várias localizações

  • API
  • Banco de dados do cliente
  • Gerenciamento de faturas
  • Gestão de descontos
  • Gestão de pedidos
  • Lembretes automáticos
  • Notificações automáticas
  • Painel de atividades
  • Processamento de cartões de crédito

Mais informações sobre Ordyx

Principais recursos do Ordyx

  • Catering
  • Customer / House Accounts (details and history)
  • Delivery management
  • Delivery with Google Maps
  • Detailed Cash Management
  • Easily Split/Merge Checks
  • Enterprise Management (multiple locations)
  • Free Employee Training
  • Gift Card Processing
  • Ingredient-Level Inventory Management
  • Loyalty reward program for customers
  • Manager approvals
  • Off-Site Management
  • Online ordering
  • Online ordering
  • PCI compliant
  • Real-Time Full Reporting
  • Real-time e-mail/SMS notifications (voids, comps, etc)
  • Remote Access
  • Sales monitoring
  • Supports loyalty program
  • Table management
  • Time and Attendance
  • Tips management

Vantagens

Ordyx automatically sends real-time e-mail and SMS notifications based on pre-determined alerts regarding hours, store closing, voids, comps, and more.

The platform is able to detect internet disconnection, maintaining all data locally, and automatically synchronizes information with the Ordyx server once connection is reestablished.

With Ordyx Mobile, wait staff is able to take orders from customers at the table, or anywhere within the establishment via mobile device.

Remote authorizations functionality allows managers to comp or void an item from anywhere in the world.

Ordyx provides seamless integrations with other third party credit card processors, property management systems, accounting and payroll, productivity platforms, and loyalty systems for added functionality.

Perguntas frequentes sobre o Ordyx

Abaixo estão algumas perguntas frequentes sobre o Ordyx.

P: Que tipo de planos o Ordyx oferece?

O Ordyx oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Avaliação gratuita: Não disponível

Lite: $49.00

Standard: $59.00, additional terminals: $17.00

Contact Ordyx for detailed pricing information.

P: Quais são os principais recursos do Ordyx?

O Ordyx oferece os seguintes recursos:

  • Catering
  • Customer / House Accounts (details and history)
  • Delivery management
  • Delivery with Google Maps
  • Detailed Cash Management
  • Easily Split/Merge Checks
  • Enterprise Management (multiple locations)
  • Free Employee Training
  • Gift Card Processing
  • Ingredient-Level Inventory Management
  • Loyalty reward program for customers
  • Manager approvals
  • Off-Site Management
  • Online ordering
  • Online ordering
  • PCI compliant
  • Real-Time Full Reporting
  • Real-time e-mail/SMS notifications (voids, comps, etc)
  • Remote Access
  • Sales monitoring
  • Supports loyalty program
  • Table management
  • Time and Attendance
  • Tips management

P: Quem costuma usar o Ordyx?

Os clientes habituais do Ordyx são:

Empresas de médio porte, Pequenas empresas

P: Em que idioma o Ordyx está?

O Ordyx está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Ordyx oferece?

O Ordyx tem os seguintes planos de preços:

Assinatura

P: O Ordyx é compatível com disponíveis móveis?

O Ordyx é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Ordyx se integra com quais outros aplicativos?

O Ordyx se integra com os seguintes aplicativos:

ADP Workforce Now, Authorize.net, HotSchedules, Magpie Property Management Software, Mailchimp, MarginEdge, Marketman, Pike13, QuickBooks, Worldpay

P: Que nível de suporte o Ordyx oferece?

O Ordyx oferece as seguintes opções de suporte:

Suporte online, Suporte por telefone