NinjaRMM

NinjaRMM

Remote monitoring & management platform

4.9/5 (66 avaliações)

Resumo do NinjaRMM

NinjaRMM is a security-centric remote monitoring and management platform based in the cloud. Featuring 360-degree monitoring technology, an IT marketplace and third party integrations with Autotask, ConnectWise and RepairShopr, NinjaRMM aims to deliver a simple solution for IT professionals and Managed Service Providers (MSP).

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

NinjaRMM - Avaliações

Classificação geral
4.9/5
98% avaliações positivas
58
Excelente
7
Muito bom
1
Regular
0
Ruim
0
Péssimo
Brian O.
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Excellent RMM for newcomers and experienced in the industry

Usado Diariamente durante Mais de um ano
Avaliado em 29/07/2019
Fonte da avaliação: Capterra

The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.

Vantagens

First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.

Desvantagens

The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Ryan R.
Traduzir com Google

An Excellent Solution for Start-Up MSPs

Usado Diariamente durante 1 a 5 meses
Avaliado em 15/04/2019
Fonte da avaliação: Capterra

Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems.

It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Vantagens

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Desvantagens

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Olivier G.
Traduzir com Google

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Usado Diariamente durante 6 a 12 meses
Avaliado em 06/07/2017
Fonte da avaliação: Capterra

Proactive service
Real time issues detection
Scheduled action

Win a lot of time !

Vantagens

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window).

- Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool...

- Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.)

- Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning

- Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly

- Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Desvantagens

- Mac OS : all functionnalities are not yet available, especially software actions

- Would like to have a netflow, syslog and backup in NMS for more firewall providers

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Resposta do NinjaRMM, LLC

Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Lucas W.
Traduzir com Google

ninjaRMM slices through the RMM competition

Usado Diariamente durante Mais de dois anos
Avaliado em 16/06/2017
Fonte da avaliação: Capterra

Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space.

What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Vantagens

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Desvantagens

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

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Resposta do NinjaRMM, LLC

Hi Lucas,

Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017!

Please feel free to reach out to me if you have any questions or feedback, [email protected]

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
Traduzir com Google

Great Product.!

Usado Diariamente durante 6 a 12 meses
Avaliado em 29/07/2019
Fonte da avaliação: Capterra

So far they've been so helpful, every time i call the helpdesk they are able to address the issue and help me reach my goal, our sales rep. Always check on Us to make sure We have what We need and to receive our feedback.

Vantagens

The portal is really easy to use, to understand and to address any issue with customers, also is really simple to implement on your customers.

Desvantagens

to accomplished a full service for a customer you will have to also use some other companies, for cloud backup and such. i wish they had a solution for everything.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do NinjaRMM

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

To receive accurate pricing information, contact NinjaRMM directly.

Recursos do NinjaRMM

  • API
  • Acompanhamento de atividades
  • Auditoria
  • Controle do acesso
  • Gestão do fluxo de trabalho
  • Monitoramento
  • Notificações automáticas
  • Painel de atividades
  • Relatórios e estatística

  • Alertas/transferência
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Ferramentas de colaboração
  • Importação/exportação de dados
  • Integração de aplicativos
  • Integração de terceiros
  • Interface para arrastar e soltar
  • Monitoramento em tempo real
  • Relatórios em tempo real
  • Segurança de SSL

Mais informações sobre NinjaRMM

Principais recursos do NinjaRMM

  • 3rd party patching
  • Action management
  • Activity dashboard
  • Activity logging
  • Activity tracking
  • Approval process control
  • Auditing
  • Automate maintenance tasks
  • Automated scheduling
  • Automatic notifications
  • Backup management
  • Bandwidth monitoring
  • Branded reports
  • Community forums
  • Compliance management
  • Compliance tracking
  • Configuration management
  • Configure exclusions & quarantine files
  • Cross platform support
  • Customer engagement center
  • Customizable branding
  • Data visualization
  • Email alerts
  • Email monitoring
  • Event-based notifications
  • File transfer protocol monitoring
  • Graphical data presentation
  • Help Desk management
  • Internet usage monitoring
  • Multiple brands / products
  • Permission management
  • Policy management
  • Prioritizing
  • Remote access
  • Remote access
  • Remote audio/video
  • Remote systems monitoring
  • Reporting & statistics
  • Reports on user key performance metrics
  • SMS notifications
  • Screen sharing
  • Search functionality
  • Server monitoring
  • Service desk (ITIL / ITSM)
  • Service level agreement (SLA) monitoring
  • Session recording
  • Software inventory
  • Summary reports
  • Template management
  • Tracking features
  • Two-factor authentication
  • Uptime reporting
  • User access controls
  • User chat
  • Workflow management

Vantagens

  • Monitor workstation / servers / SNMP / cloud in a single pane
  • Deploy software / scripts
  • Remote access
  • Patching for Windows / 3rd party apps
  • Deploy AV / backup

  • Perguntas frequentes sobre o NinjaRMM

    Abaixo estão algumas perguntas frequentes sobre o NinjaRMM.

    P: Que tipo de planos o NinjaRMM oferece?

    O NinjaRMM oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Avaliação gratuita: Disponível

    To receive accurate pricing information, contact NinjaRMM directly.

    P: Quais são os principais recursos do NinjaRMM?

    O NinjaRMM oferece os seguintes recursos:

    • 3rd party patching
    • Action management
    • Activity dashboard
    • Activity logging
    • Activity tracking
    • Approval process control
    • Auditing
    • Automate maintenance tasks
    • Automated scheduling
    • Automatic notifications
    • Backup management
    • Bandwidth monitoring
    • Branded reports
    • Community forums
    • Compliance management
    • Compliance tracking
    • Configuration management
    • Configure exclusions & quarantine files
    • Cross platform support
    • Customer engagement center
    • Customizable branding
    • Data visualization
    • Email alerts
    • Email monitoring
    • Event-based notifications
    • File transfer protocol monitoring
    • Graphical data presentation
    • Help Desk management
    • Internet usage monitoring
    • Multiple brands / products
    • Permission management
    • Policy management
    • Prioritizing
    • Remote access
    • Remote access
    • Remote audio/video
    • Remote systems monitoring
    • Reporting & statistics
    • Reports on user key performance metrics
    • SMS notifications
    • Screen sharing
    • Search functionality
    • Server monitoring
    • Service desk (ITIL / ITSM)
    • Service level agreement (SLA) monitoring
    • Session recording
    • Software inventory
    • Summary reports
    • Template management
    • Tracking features
    • Two-factor authentication
    • Uptime reporting
    • User access controls
    • User chat
    • Workflow management

    P: Quem costuma usar o NinjaRMM?

    Os clientes habituais do NinjaRMM são:

    Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

    P: Em que idioma o NinjaRMM está?

    O NinjaRMM está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o NinjaRMM oferece?

    O NinjaRMM tem os seguintes planos de preços:

    Assinatura

    P: O NinjaRMM é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o NinjaRMM.

    P: O NinjaRMM se integra com quais outros aplicativos?

    O NinjaRMM se integra com os seguintes aplicativos:

    CloudBerry Backup, Computicate PSA, ConnectWise Manage, HarmonyPSA, IT Glue, PROMYS CRM Help Desk PSA, RepairShopr, SolarWinds Passportal, Splashtop Business Access, TeamViewer

    P: Que nível de suporte o NinjaRMM oferece?

    O NinjaRMM oferece as seguintes opções de suporte:

    FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo