--- description: Avaliações detalhadas do Playvox com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Playvox com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Playvox - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software para Central de Atendimentos](/directory/593/contact-center/software) > [Playvox](/software/108425/playvox) # Playvox Canonical: https://www.getapp.pt/software/108425/playvox Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/108425/playvox?page=2) > Com o Playvox, centralize e automatize todo o processo de controle da qualidade. Isso garante que o desempenho de qualidade seja sempre monitorado, medido, treinado, reconhecido e recompensado. O Playvox ajuda as equipes de atendimento ao cliente a se concentrar no que é mais importante, otimizando as tarefas diárias e aumentando a satisfação no trabalho. > > Verdict: Rated **4.8/5** by 109 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 109 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Playvox - **Founded**: 2012 ## Commercial Context - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, Colômbia, Espanha, Estados Unidos, França, Irlanda, México, Portugal, Reino Unido, África do Sul ## Recursos - API - Acompanhamento de atividades - Agendamento automatizado - Alertas/notificações - Alerts/Escalation - Análise da produtividade - Análise de dados visual - Análise de sentimentos - Análise de tendências - Automatização de processos e fluxos de trabalho - Banco de dados de funcionários - Bate-papo ao vivo - CRM - Codificação e controle de documentos - Comunicação multicanal - Controle de comparecimento - Controle de comparencimento - Controle de licenças - Employee Coaching Tools - Ferramentas de colaboração ## Integrations (23 total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... and 8 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) ## Categorias relacionadas - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) - [Ferramentas de Controle de Qualidade](https://www.getapp.pt/directory/144/quality-management/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Software de Gestão de Mão de Obra](https://www.getapp.pt/directory/267/workforce-management/software) ## Alternativas 1. [Genesys Cloud CX](https://www.getapp.pt/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 2. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [Five9](https://www.getapp.pt/software/91276/five9) — 4.2/5 (481 reviews) 4. [Zendesk QA](https://www.getapp.pt/software/2047802/klaus) — 4.9/5 (23 reviews) 5. [Zoho Desk](https://www.getapp.pt/software/10036/zoho-desk) — 4.5/5 (2212 reviews) ## Avaliações ### "Playvox is an indispensable tool" — 5.0/5 > **Avaliador Verificado** | *5 de março de 2021* | Alimentação e bebidas | Recommendation rating: 10.0/10 > > **Vantagens**: It is a very interesting application, in terms of team and individual evaluations, it is easy to use and the experience in training and evaluation forms is wonderful. > > **Desvantagens**: It should be a little more intuitive. To facilitate the search of all its functions. > > I can not complain in a general way for me and my colleagues it is satisfactory. ----- ### "Awesome Quality check tools" — 5.0/5 > **Avaliador Verificado** | *12 de agosto de 2019* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: Assuring the quality of the work of agents can be a very time consuming activity and I have struggle to find a solution that really help us in have a track of progress and review in an agile way. These are some of the features that impress me more of Playvox - Allows you to check on tickets way faster than doing manually and faster than other platforms - Very customizable. You can create teams, groups and different score cards with personalized fields. - Very detailed report dashboard with visibility of the whole team and single agent work - Work reminders to quality analyst and visibility of their work and notifications to agents when their work is reviewed - Possibility to review quality analyst work and to implement work calibration -Customer service is very helpful and the Help center have most of the answers you need > > **Desvantagens**: The only thing that have to be improved is that when displaying the tickets to display it might take a few seconds but in any case it is much faster than other programs > > With Playvox we have decreased in almost a 60% the amount of work/time/resources we were using when quality checks where done manually ----- ### "very good" — 2.0/5 > **Avaliador Verificado** | *31 de outubro de 2020* | Logística e cadeia de fornecimento | Recommendation rating: 6.0/10 > > **Vantagens**: It is very accurate and I thing there is no mistake happened with me > > **Desvantagens**: I think this program is very good but some times I feel that is not fair in total score ----- ### "Excellent software that helps learning" — 5.0/5 > **Avaliador Verificado** | *19 de março de 2021* | Alimentação e bebidas | Recommendation rating: 10.0/10 > > **Vantagens**: It is an excellent software and an excellent work tool, intuitive and easy to use. > > **Desvantagens**: I like all the facilities it offers, it is well designed and I don't find anything wrong with it. > > PlayVox is a software where job performance is measured through statistics, training and personalized evaluations by the QA team. ----- ### "Userfriendly and ease the learning progress" — 5.0/5 > **Avaliador Verificado** | *21 de abril de 2021* | Serviços de informação | Recommendation rating: 9.0/10 > > **Vantagens**: training and evaluation, basically i can evaluate my quality of service and the result of service in playvox > > **Desvantagens**: hope to expand function in HR relation function. Hopefully there are more function in playvox such as the application for internal transfer opportunities and able to see the position vacancy via playvox > > overall is good , wish to have more function in future ----- Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/108425/playvox?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/108425/playvox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data