--- description: Avaliações detalhadas do Playvox com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Playvox com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Playvox - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software para Central de Atendimentos](/directory/593/contact-center/software) > [Playvox](/software/108425/playvox) # Playvox Canonical: https://www.getapp.pt/software/108425/playvox Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/108425/playvox?page=2) > Com o Playvox, centralize e automatize todo o processo de controle da qualidade. Isso garante que o desempenho de qualidade seja sempre monitorado, medido, treinado, reconhecido e recompensado. O Playvox ajuda as equipes de atendimento ao cliente a se concentrar no que é mais importante, otimizando as tarefas diárias e aumentando a satisfação no trabalho. > > Verdict: Rated **4.8/5** by 109 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 109 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Playvox - **Founded**: 2012 ## Commercial Context - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, Colômbia, Espanha, Estados Unidos, França, Irlanda, México, Portugal, Reino Unido, África do Sul ## Recursos - API - Acompanhamento de atividades - Agendamento automatizado - Alertas/notificações - Alerts/Escalation - Análise da produtividade - Análise de dados visual - Análise de sentimentos - Análise de tendências - Banco de dados de funcionários - Bate-papo ao vivo - CRM - Codificação e controle de documentos - Comunicação multicanal - Controle de comparecimento - Controle de comparencimento - Controle de licenças - Employee Coaching Tools - Ferramentas de colaboração - Gerenciamento de comentários ## Integrations (23 total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... and 8 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) ## Categorias relacionadas - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) - [Ferramentas de Controle de Qualidade](https://www.getapp.pt/directory/144/quality-management/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Software de Gestão de Mão de Obra](https://www.getapp.pt/directory/267/workforce-management/software) ## Alternativas 1. 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[HelpDesk](https://www.getapp.pt/software/116767/helpdesk) — 4.6/5 (182 reviews) ## Avaliações ### "Fantastic for Maintaining Neutrality in Internal Review Software" — 5.0/5 > **Shelby** | *16 de outubro de 2020* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 7.0/10 > > **Vantagens**: I love the ability to keep up with my progress as I grow in my role at my company. > > **Desvantagens**: I wish the interface was more modern and more user-friendly. ----- ### "Playvox is perfect for quality assurance between teams." — 5.0/5 > **David** | *1 de novembro de 2024* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: Useful solution for coaching sessions and calibrations. Provides everything needed such as grouping in teams and a robust selection of customizable actions. > > **Desvantagens**: Very rarely the text processor can glitch out, so I believe an auto-save feature for what you're writing would be pretty cool. > > Great tool for keeping track of coaching sessions and do calibrations between teams. It is really useful for a team lead to keep documentation on their team members progress. ----- ### "very good" — 2.0/5 > **Avaliador Verificado** | *31 de outubro de 2020* | Logística e cadeia de fornecimento | Recommendation rating: 6.0/10 > > **Vantagens**: It is very accurate and I thing there is no mistake happened with me > > **Desvantagens**: I think this program is very good but some times I feel that is not fair in total score ----- ### "Playvox rocks\!\!\!\!" — 5.0/5 > **Khim Cate** | *27 de outubro de 2023* | Transporte rodoviário e ferroviário | Recommendation rating: 10.0/10 > > **Vantagens**: I like how transparent Playvox is. You can easily see the summary of your reports and scores. You can also see what was already signed and acknowledged. It also summarizes your monthly scores, which is great and the notifications are real time. > > **Desvantagens**: None, everything is great and easy to access. > > It is great and easy to use. We use it as a tool for monitoring client phone calls and providing feedback to employees. It makes everything easier since everything is organized. ----- ### "Evaluating made easier" — 5.0/5 > **BRENNO** | *25 de fevereiro de 2021* | Bancos | Recommendation rating: 10.0/10 > > **Vantagens**: I like that it's way easier to evaluate peers through playvox than it was with our previous method. We can also make better data analysis, and the process is faster. Training people to use Playvox is also not complicated at all. It's also very easy to train people to use it, since the tool is pretty much straight forward. Some wise guy said that the devil is within the details, and I really like the animation that appears when we complete the weekly workload\! Clicking in evaluations we are able to access previous analysys and correct something that may be wrong, but I'll discuss that further in the next questions. And even though few people within my organization use it, I quite enjoy the possibility of personalization, when you can put your picture in your profile. > > **Desvantagens**: Sometimes I encounter some difficulties while looking for previous evaluations, but I'm already in touch with those responsible for playvox support in my company. That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use. > > We spent valuable time with our previous quality assessment method, and playvox was basically a revolution inside the company. It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad. We recently more than doubled the number of people evaluating their peers, and it was a smooth process. Some doubts naturally came, but within a couple of days everybody was able to use the tool in a proper manner. The integration between Looker (our data tool) and playvox allows us to measure our team regarding quality of the analysys, our previous methods made data handling very difficult. Not to mention playvox's own graphics and collection of data. The "reports" part in Playvox is also really helpful in determining the total of evaluations per team in a time period. By using this tool we can reassure the team that every evaluation is being done properly, in the right numbers and in a timely fashion. ----- Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/108425/playvox?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/108425/playvox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data