Sobre o Teckst

Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more. Teckst offers an interactive platform, enabling real-time and human-to-human communication between brands and their customers. Once the application is integrated with the user's CRM, it allows them to respond directly to mobile and SMS messages within their current workflow. The application lets users select and send messages from a predefined message database. This platform also allows customers to connect with their customer service provider via Facebook Messenger, WeChat, SMS/MMS, and more. Users can organize and track metrics using the chat tag feature.

With Teckst, users can assign tickets to available agents. To avoid overlapping agents, the software marks active tickets with a bright blue dot. It can also be integrated with Zendesk, Salesforce, Help Scout, Oracle Cloud Service, SugarCRM, FreshDesk, etc. The platform enables users to receive and respond to messages in one place, and even allows them to transfer conversations to other agents, managers, and CRMs.

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Teckst

Principais benefícios do Teckst

• Lets customers communicate with sales agents over their most-used channels (SMS/text, Facebook Messenger, WhatsApp, Call-to-text).

• Teckst enables agents to answer questions quickly and easily to facilitate sales and prevent visitors from leaving the website.

• Teckst integrates with familiar systems including Zendesk, Oracle, Microsoft Dynamics, and more.

• Allows users to capture what their customers are asking for and what their purchase journey is so they can respond accordingly.

• Teckst updates cases and contacts in real-time, providing agents with full visibility into the customer’s history.

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos

Idiomas

inglês

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Teckst

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Recursos

Total de recursos do Teckst: 48

  • API
  • Acesso para Celular
  • Alertas/notificações
  • Alertas/transferência
  • Banco de dados do cliente
  • Bate-papo com o consumidor em tempo real
  • Bate-papo proativo
  • Bate-papo/Mensagens instantâneas
  • CRM
  • Comunicação multicanal
  • Controle e acesso remoto
  • Códigos curtos
  • Gerenciamento de comentários
  • Gerenciamento de contatos
  • Gerenciamento de e-mails
  • Gerenciamento de tickets de suporte
  • Gestão da comunicação
  • Gestão de atribuições
  • Gestão de caixa de entrada
  • Gestão de call centers
  • Gestão de filas
  • Gestão de formulários
  • Gestão de help desk
  • Gestão do fluxo de trabalho
  • Histórico do cliente
  • Imagem de marca personalizável
  • Integração de redes sociais
  • Integração de site
  • Integrações de terceiros
  • Logon único
  • MMS
  • Marcação
  • Mensagens de texto em massa
  • Painel de atividades
  • Palavras-chave móveis
  • Pesquisa e filtro
  • Portal de autoatendimento
  • Questionários e feedback
  • Rastreamento de interações
  • Rastreamento de palavras chave
  • Relatório de historiais
  • Relatórios e análise de dados
  • Respondedores automáticos
  • Respostas predeterminadas
  • Segmentação geográfica
  • Seguimento de status
  • Transferências/encaminhamento
  • Visualização de dados

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DeskPRO

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LiveAgent

4,7
#2 alternativa ao Teckst
O LiveAgent é uma solução de helpdesk baseada na Internet, que permite o gerenciamento de tíquetes de suporte em vários...

User.com

4,7
#3 alternativa ao Teckst
O User.com é uma plataforma de automação de marketing que visa aumentar a participação e melhorar a conversão usando...

Helpshift

3,9
#4 alternativa ao Teckst
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers...

Avaliações

Classificação geral

4,9 /5
(30)
Relação qualidade/preço
4,7/5
Recursos
4,7/5
Praticidade
4,9/5
Suporte ao cliente
4,9/5

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Exibindo 5 avaliações de 30
Avaliador Verificado
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Teckst was extremely easy to set up, took almost no time at all to get up and running.

Avaliado em 08/03/2018

Vantagens

Ease of use. Integrates with out system. Teckst sends us reports as needed so we can track our performance. Have never had any major issues.

Desvantagens

Would like more robust reporting features. And I guess anything could be cheaper but no complaints from our team.

Sawyer P.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great product, easy integration, exceptional customer service

Avaliado em 07/07/2017

Great integration. Great SMS and FBM support solutions. Exceptional customer service.

Great integration. Great SMS and FBM support solutions. Exceptional customer service.

Vantagens

Teckst integrates extremely well into our Zendesk account. What originally drew me to Teckst's SMS solution versus others we looked at is that it really speaks to the hybrid nature of text support as a channel. What makes SMS so convenient for support is that customers can either respond right away like a chat or respond later at their convenience like an email inbox. Teckst speaks to each by offering both the email-like options and a more chat-like widget agents are able to pop out so they can have several conversations at the same time for real efficiency. We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up.

The customer service is exceptional. Our Account Manager is incredibly friendly and responsive. And she is just as much so now as she was when we first started with them all those months ago. She really makes it feel like we're a team trying to best optimize our solution and make sure it's working as well as expected and needed. The technical team of engineers is also on top of investigating any time we have an inquiry.

They also gave us early access to their Facebook Messenger solution, which works much like SMS does. It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution. Again, Teckst really makes it feel like you're a team.

Hayden M.
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Teckst has been super responsive to our needs and always keeps us updated on the latest...

Avaliado em 13/07/2017

Vantagens

Their customer service has been really awesome. They are also quick to get us updated on the new features and overall any transitions have been painless. Super easy to work with them!

Desvantagens

We've been using them for a while now and it's taken a little longer than expected for them to add additional features that are becoming more common in the SMS world. But I do think they've started to ramp up lately.

Amanda B.
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 501-1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Working with Teckst over the past two years has been great! Helpful staff, robust platform.

Avaliado em 06/07/2017

Vantagens

Our business is designed to save time for busy people, so fast service is really important. Our customers love texting and Teckst allowed us to implement this easily. We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.

The account management team was always super responsive and helped us decide the best way to launch SMS with our customers. The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.

Desvantagens

Desk.com doesn't support emoji usage, so for our first ~6 months of Teckst usage we weren't able to send customers emojis. Teckst ended up creating a workaround that allowed emoji usage on Desk, which was great for us. Our customers are big emoji users, so we saw an increase in CSAT once we started incorporating them in our messaging.

Chris C.
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

If you need an SMS provider, Teckst isgood

Avaliado em 06/07/2017

We provide a faster support channel that positions us where our customers are: on their phone.

We provide a faster support channel that positions us where our customers are: on their phone.

Vantagens

The implementation is straightforward with Teckst providing a white-glove service. Integrating Teckst with a CRM (we were on Desk and now on ServiceCloud) allows for an agent to quickly learn how to handle SMS cases since they're already familiar with the case paradigm. The Teckst platform is fast and responsive, meaning that there is little latency between inbound and outbound texts through the CRM.

The use of emojis is incredibly impactful which allows us to provide empathetic service at scale.

Desvantagens

Nothing major to mention! It would be great to have an admin dashboard so we could self-service, but I hear that is in the works.

Exibindo 5 avaliações de 30 Leia todas as avaliações

Perguntas frequentes sobre o Teckst

Abaixo estão algumas perguntas frequentes sobre o Teckst.

O Teckst oferece os seguintes planos de pagamento:

  • A partir de:
  • Teste Grátis: Disponível

Os clientes habituais do Teckst são:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O Teckst está nos seguintes idiomas:

inglês

O Teckst é compatível com os seguintes dispositivos:

iPhone (celular), iPad (tablet)

O Teckst se integra com os seguintes aplicativos:

Desk.com, Freshdesk, Help Scout, Oracle Service, SAP Business One, Salesforce Sales Cloud, Salesforce Service Cloud, Scout, SugarCRM, Zendesk

O Teckst oferece as seguintes opções de suporte:

Email/Help Desk, Suporte por telefone, 24 horas por dia (representante ao vivo), Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para Teckst.