Penelope

Cloud-based case management software for human services.

4,3 /5 (61 avaliações) Escreva uma avaliação!

Resumo do Penelope

O que é o Penelope?

Penelope is a configurable, cloud-based case management software platform designed for human service organizations who provide a variety of services across multiple locations.

Everything from outcomes and treatment history, to service plans, notes, smart forms, alerts, workflows, signature capture, attachments, reminders, referrals, and scheduling are all in one place. Penelope brings together all aspects of an organization’s operations into a comprehensive, and coherent system designed from the ground up to coordinate and help improve service delivery.

Penelope is bolstered by a growing suite of client engagement options designed to both save administrative time and improve the experience of our customers' clients. These include the Add.Me self-intake web form and bulk upload tool, and a mobile client portal named ClientConnect that allows an organization's clients to complete documentation, book appointments, make payments, and more, all from their mobile device.

Athena Software has been built on a culture of innovation, collaboration, customer service, and commitment to security and community. These attributes ensure that all of our clients are treated with respect and are viewed as partners by each of our staff members.

Resumo do Penelope

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Penelope

Dispositivos
Porte da empresa
P M G
Mercados
Austrália, Canadá, Europa, Reino Unido, Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do Penelope:
Captura de tela do Penelope:

Penelope - Avaliações

Penelope - Avaliações

Classificação geral
4,3
/
5
Excelente
32

Muito bom
22

Regular
1

Ruim
4

Péssimo
2

Relação qualidade/preço
4,2
Recursos
4
Praticidade
3,7
Suporte ao cliente
4,2
89% dos usuários recomendam este app
Marie S.

I like this program!!

At first it was daunting as there is SO much information but once we figured it out I love it!
I'm part of the team that works on our documentation to make things flow easier. It's great to be able to tailor it to our company needs.


Traduzir com Google
Linda C.

Penelope User Review

We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful.
I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs.


Traduzir com Google
Grant H.

UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy...


Traduzir com Google
Elena M.

Customizable Software with Excellent Support

Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access. We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.


Traduzir com Google
Trish B.

Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer


Traduzir com Google
Marie S.
Setor: Serviços a indivíduos e famílias
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português

I like this program!!

Usado Diariamente durante Mais de dois anos
Avaliado em 14/11/2018
Fonte da avaliação: Capterra

At first it was daunting as there is SO much information but once we figured it out I love it!
I'm part of the team that works on our documentation to make things flow easier. It's great to be able to tailor it to our company needs.

Vantagens

Being able to read my staff input by generating a report whenever I need it.
Being able to pull reports to the tableau so I can see my numbers just like that.

Desvantagens

Only being able to access from work computers with the VPN installed there. Would be great to be able to access from personal computers.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 9.0/10

Linda C.
Setor: Clínica de saúde mental
Porte da empresa: 51-200 funcionários
Traduzido para o Português

Penelope User Review

Usado Diariamente durante Mais de dois anos
Avaliado em 07/12/2016
Fonte da avaliação: Capterra

We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful.
I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs.

Vantagens

The versatility. It has a ton of user defined fields that can be setup in any combination that works for your agency. Billing is relatively simple and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don't exist.

Desvantagens

I would like to have a report writer system build into Penelope instead of using pivot tables to create customized reports.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Grant H.
Setor: Gestão de organizações sem fins lucrativos
Porte da empresa: 201-500 funcionários
Traduzido para o Português

UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues

Usado Diariamente durante Mais de dois anos
Avaliado em 25/08/2017
Fonte da avaliação: Capterra

Vantagens

it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service & payments

Desvantagens

UI poor resulting in clunky data entry and more time spent entering data.
not mobile / tablet friendly
Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel.
Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice
Lack of technical support available in Australia

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Elena M.
Setor: Serviços a indivíduos e famílias
Porte da empresa: 51-200 funcionários
Traduzido para o Português

Customizable Software with Excellent Support

Usado Diariamente durante 6 a 12 meses
Avaliado em 27/03/2020
Fonte da avaliação: Capterra

Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access. We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.

Vantagens

The ability to unite multiple programs with varying services is by far the best feature. This software allows us to track our families and the services they utilize, regardless of location and which program they attend. The ease of access to log into Penelope and the extensive help support (trainings, guides available on the website, and direct technical support) are additional key features Athena excels in.

Desvantagens

In the beginning, it was a bit challenging to integrate this software with our current business processes. The inability to export data using Excel is the most challenging. Although there is an option to export data, it requires further training and time especially with merging pertinent identifying and service information.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Trish B.
Traduzido para o Português

Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer

Usado Diariamente durante Mais de um ano
Avaliado em 25/08/2017
Fonte da avaliação: Capterra

Vantagens

I like the ease of reporting functionality. It is very easy for me to see how often our clients are being serviced & how they are progressing within our programs. I like being able to link records with family members so we can get a wholistic view of what is happening with more than one client in a family group. The technical support that has been given to us has been fantastic.

Desvantagens

Penelope is more suited to a clinical environment. There are a number of features within Penelope that we do not use. Some screens are hard to navigate & has some functions that are not relevant to our program needs. In the beginning of the process members of the Penelope project team with MPREC had a teleconference with customer rep. This was a very long drawn out meeting & was one that all of us did not get any benefit out of. Please when introducing your product find a better person to try to sell the program. Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Recomendação do usuário
8/10
Baseado em 61 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do Penelope

Preço do Penelope

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,2/5
Baseado em 61 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do Penelope

Recursos do Penelope

API
Acompanhamento de atividades
Cobrança e faturamento
Criação de relatórios personalizável
Formulários personalizados
Gerenciamento de documentos
Gestão de calendários
Gestão de casos
Gestão de conformidade
Gestão de estoques
Gestão de pedidos de trabalho
Gestão de tarefas
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Mapas geográficos
Notificações automáticas
Painel de atividades
Portal de autoatendimento
Relatórios e estatística
Recursos
4/5
Baseado em 61 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Penelope

Mais informações sobre Penelope

Principais recursos do Penelope

  • Accounts Receivable and EDI 837P claim generation
  • Administrative reporting
  • Alerts / escalation
  • Appointment reminders
  • Appointment reminders
  • Appointment scheduling
  • Assessment & treatment plans
  • Automated billing
  • Automated workflows
  • Care planning
  • Case management
  • Client portal
  • Collaboration tools
  • Configurable intake and smart forms
  • Discussions
  • Electronic signature capture
  • Email invitations & reminders
  • Employee portal
  • Event triggered actions
  • Follow-up scheduling
  • HIPAA compliance
  • Mulit-practice
  • Multi-channel communication
  • Online dashboards
  • Over 100 built-in reports, and flexible reporting options
  • Progress notes
  • Real time notifications
  • Referrals management
  • Reporting & statistics
  • Rules-based workflow
  • SMS integration
  • Scheduling
  • Security & encryption
  • Staff and client engagement tools
  • Staff management
  • Surveys & feedback
  • Task management
  • Workflow management

Vantagens

  • Ease frustration for your clients and staff with a configurable case management system that maintains a single source of truth about your clients while reducing the need for multiple solutions.
  • Improve the client experience with Penelope's client engagement options like Add.Me, a self-registration form that saves time on intakes and data entry, and ClientConnect, our mobile customer portal that gives your clients a secure and convenient place to update their profile, view and book appointments, connect with their provider, and complete documentation, all on their phone or laptop.
  • Get stats quickly or organize your data in an unlimited number of ways with flexible reporting and data export options, including more than 100 built-in reports and optional dashboard reporting with Tableau.
  • Eliminate paper forms, improve accuracy, and track client assessments, scoring, and progress with our configurable smart forms, and use our automated workflows and collaboration tools to increase efficiency and reduce errors and miscommunication.
  • Increase security with our cloud-based platform that allows staff to collaborate and communicate securely, while ensuring role-based access to confidential records.
  • Our experienced and friendly deployment and support teams have been helping organizations achieve their mission for almost 20 years, and are committed to the very highest standards of customer service to help you realize the benefits of your investment.
  • Perguntas frequentes sobre o Penelope

    Perguntas frequentes sobre o Penelope

    Abaixo estão algumas perguntas frequentes sobre o Penelope.

    P: Que tipo de planos o Penelope oferece?

    O Penelope oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Disponível

    P: Quais são os principais recursos do Penelope?

    O Penelope oferece os seguintes recursos:

    • Accounts Receivable and EDI 837P claim generation
    • Administrative reporting
    • Alerts / escalation
    • Appointment reminders
    • Appointment reminders
    • Appointment scheduling
    • Assessment & treatment plans
    • Automated billing
    • Automated workflows
    • Care planning
    • Case management
    • Client portal
    • Collaboration tools
    • Configurable intake and smart forms
    • Discussions
    • Electronic signature capture
    • Email invitations & reminders
    • Employee portal
    • Event triggered actions
    • Follow-up scheduling
    • HIPAA compliance
    • Mulit-practice
    • Multi-channel communication
    • Online dashboards
    • Over 100 built-in reports, and flexible reporting options
    • Progress notes
    • Real time notifications
    • Referrals management
    • Reporting & statistics
    • Rules-based workflow
    • SMS integration
    • Scheduling
    • Security & encryption
    • Staff and client engagement tools
    • Staff management
    • Surveys & feedback
    • Task management
    • Workflow management

    P: Quem costuma usar o Penelope?

    Os clientes habituais do Penelope são:

    Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas

    P: Em que idioma o Penelope está?

    O Penelope está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Penelope oferece?

    O Penelope tem os seguintes planos de preços:

    Assinatura

    P: O Penelope é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o Penelope.

    P: O Penelope se integra com quais outros aplicativos?

    O Penelope se integra com os seguintes aplicativos:

    Tableau

    P: Que nível de suporte o Penelope oferece?

    O Penelope oferece as seguintes opções de suporte:

    Suporte por telefone, Suporte online, Base de conhecimento, Tutoriais em vídeo, Fórum, FAQs