Drift
Live chat & in-app messaging for sales & marketing
4,5 /5 (146 avaliações) Escreva uma avaliação!Resumo do Drift
O que é o Drift?
Drift is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot.
When a visitor starts a conversation, Drift displays which page the visitor is on, and if the visitor enters their email address, then their name, location, social profile links, company and job information are made available to users through the side profile drawer. Conversations can be transferred between agents, with users automatically notified when a chat is assigned to them, and typing indicators display when an agent or visitor is responding to the conversation. Users can add custom tags to chats, and filter conversations based on their status. Saved replies can be created for responding to common queries, and users can set away messages to be displayed outside of working hours.
Drift’s in-app messaging allows users to target their customers with full-page takeovers and slider messages. Groups can be targeted by URL, scroll percentage, or using defined segments. Unread in-app messages can also be sent by email after a user-defined time period. Net Promoter Score (NPS) can be measured through surveys sent by email or in-app message. Users can create automated email campaigns with a range of triggers, for customer onboarding, churn prevention, and more.
Resumo do Drift
Preços
Opções de preços
Free, Premium, Enterprise, and Drift for Startups plans available. Visit drift.com/pricing for more detail and to chat with us.
Recursos do Drift
Mídias
Drift - Avaliações
Drift - Avaliações
Expensive but awesome
With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Simple setup, solid results
Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
The best chat AI.
Using this for sales as well as support automation, and it's paid off well and works with our sites.
A time consuming disappointment.
We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available.
Drift is expensive, has slick marketing, so I assumed it was good.
I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan.
Our developers hated it (I should have listened)...
Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it.
And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift.
So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time.
Powerful buy pricey
Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable.
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Expensive but awesome
Vantagens
With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Desvantagens
We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Resposta do Drift
Hi Rob,
Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.
Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!
All the best -
Julie Hogan, VP - Customer Experience
Simple setup, solid results
Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Vantagens
It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.
Desvantagens
The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.
Resposta do Drift
Hi Dalton,
Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.
All the best -
Julie Hogan, VP Customer Experience
The best chat AI.
Using this for sales as well as support automation, and it's paid off well and works with our sites.
Vantagens
The driftbots and playbooks (how their AI, automation is done). We have used this to automate sales workflows and schedule meetings and save time.
Desvantagens
I have no complaints that wouldn't be something out of my control - some of the rules I've set up in boys seem to be a bit too picky when leads respond with anything besides a picklist item.
Resposta do Drift
Hi there,
Wow. Thank you so much, for all of this. We're thrilled to hear you're happy with your platform experience, as well as your experience with us both in pre sales and support . Please reach out if there's anything else we can do to help or support you.
All the best,
Julie Hogan, VP - Customer Experience
A time consuming disappointment.
We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available.
Drift is expensive, has slick marketing, so I assumed it was good.
I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan.
Our developers hated it (I should have listened)...
Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it.
And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift.
So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time.
Vantagens
Drift is a chat tool with some rudimentary marketing automation.
Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform.
Desvantagens
I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
Resposta do Drift
Hi Nick,
Wow, we really let you down. I'm really sorry for all of the places along the way we didn't deliver on the experience you expected. Thanks for taking the time to detail this feedback and share it.
If there is any interest, I'd love the opportunity to talk live ([email protected]) ... or simply feel free to email me directly if there's more you'd like to share with me.
Thank you again, and a sincere sorry for the poor experience you had with us.
All the best-
Julie Hogan, VP Customer Experience
Powerful buy pricey
Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable.
Vantagens
The ease of getting started and implementation
Desvantagens
If you want to enjoy most of the features, you need big pockets because it's pricey
Resposta do Drift
Amit,
Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you!
All the best,
Julie Hogan, VP - Customer Experience
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Preço do Drift
Preço do Drift
Free, Premium, Enterprise, and Drift for Startups plans available. Visit drift.com/pricing for more detail and to chat with us.
Free, Premium, Enterprise, and Drift for Startups plans available. Visit drift.com/pricing for more detail and to chat with us.
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Recursos do Drift
Recursos do Drift
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Categorias
Categorias
Mais informações sobre Drift
Mais informações sobre Drift
Principais recursos do Drift
- @mentions
- Away messages
- Chat bot
- Chat filtering
- Chat statuses
- Chat transfer
- Conversation history
- Conversation routing
- Custom conversation tags
- Custom triggers
- Customizable branding
- Email capture
- Email follow-up
- Full-page takeovers
- Hours & availability management
- In-app messaging
- In-app surveys
- Live chat
- Multi-language widget
- Private notes
- Real-time notifications
- Saved replies
- Slider messages
- Typing indicators
- Visitor profiles
Vantagens
Perguntas frequentes sobre o Drift
Perguntas frequentes sobre o Drift
Abaixo estão algumas perguntas frequentes sobre o Drift.
P: Que tipo de planos o Drift oferece?
O Drift oferece os seguintes planos de pagamento:
Modelo de preços: Gratuito, Assinatura
Teste Grátis: Disponível
Free, Premium, Enterprise, and Drift for Startups plans available. Visit drift.com/pricing for more detail and to chat with us.
P: Quais são os principais recursos do Drift?
O Drift oferece os seguintes recursos:
- @mentions
- Away messages
- Chat bot
- Chat filtering
- Chat statuses
- Chat transfer
- Conversation history
- Conversation routing
- Custom conversation tags
- Custom triggers
- Customizable branding
- Email capture
- Email follow-up
- Full-page takeovers
- Hours & availability management
- In-app messaging
- In-app surveys
- Live chat
- Multi-language widget
- Private notes
- Real-time notifications
- Saved replies
- Slider messages
- Typing indicators
- Visitor profiles
P: Quem costuma usar o Drift?
Os clientes habituais do Drift são:
Pequenas empresas, Grandes empresas, Autônomos, Empresas de médio porte
P: Em que idioma o Drift está?
O Drift está nos seguintes idiomas:
Alemão, Chinês (simplificado), Coreano, Danês, Espanhol, Filandês, Francês, Holandês, Húngaro, Inglês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Sueco, Tailandês, Turco
P: Que tipo de planos o Drift oferece?
O Drift tem os seguintes planos de preços:
Gratuito, Assinatura
P: O Drift é compatível com disponíveis móveis?
O Drift é compatível com os seguintes dispositivos:
Android, iPhone
P: O Drift se integra com quais outros aplicativos?
O Drift se integra com os seguintes aplicativos:
Astronomer, Better Proposals, Drip, Help Scout, HubSpot CRM, HubSpot Marketing Hub, Marketo Engage, Paperflite, Wordpress, elevio
P: Que nível de suporte o Drift oferece?
O Drift oferece as seguintes opções de suporte:
Suporte online, Base de conhecimento, FAQs, Tutoriais em vídeo
With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.