Drift

Live chat & in-app messaging for sales & marketing

4,5 /5 (146 avaliações) Escreva uma avaliação!

Resumo do Drift

O que é o Drift?

Drift is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot.

When a visitor starts a conversation, Drift displays which page the visitor is on, and if the visitor enters their email address, then their name, location, social profile links, company and job information are made available to users through the side profile drawer. Conversations can be transferred between agents, with users automatically notified when a chat is assigned to them, and typing indicators display when an agent or visitor is responding to the conversation. Users can add custom tags to chats, and filter conversations based on their status. Saved replies can be created for responding to common queries, and users can set away messages to be displayed outside of working hours.

Drift’s in-app messaging allows users to target their customers with full-page takeovers and slider messages. Groups can be targeted by URL, scroll percentage, or using defined segments. Unread in-app messages can also be sent by email after a user-defined time period. Net Promoter Score (NPS) can be measured through surveys sent by email or in-app message. Users can create automated email campaigns with a range of triggers, for customer onboarding, churn prevention, and more.

Resumo do Drift

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Free, Premium, Enterprise, and Drift for Startups plans available. Visit drift.com/pricing for more detail and to chat with us.


Recursos do Drift

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 5, Índia, Japão, Alemanha, Brasil, México
Idiomas
Alemão, Chinês (simplificado), Coreano, Danês, Espanhol e outros 14, Filandês, Francês, Holandês, Húngaro, Inglês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Sueco, Tailandês, Turco

Mídias

Drift's live chat widget can be customized to suit different website styles
Various in-app message campaigns can be created, with full-page takeovers and slider messages
Leadbot can be used to route conversations to the correct agents
Live View allows users to see browsing visitors in real-time, and proactively start chats
Meetings can be booked through interactions with Driftbot
Drift - Vídeo Captura de tela do Drift: Drift's live chat widget can be customized to suit different website styles Captura de tela do Drift: Various in-app message campaigns can be created, with full-page takeovers and slider messages Captura de tela do Drift: Leadbot can be used to route conversations to the correct agents Captura de tela do Drift: Live View allows users to see browsing visitors in real-time, and proactively start chats Captura de tela do Drift: Meetings can be booked through interactions with Driftbot

Drift - Avaliações

Drift - Avaliações

Classificação geral
4,5
/
5
Excelente
97

Muito bom
35

Regular
7

Ruim
3

Péssimo
4

Relação qualidade/preço
4,1
Recursos
4,3
Praticidade
4,4
Suporte ao cliente
4,3
90% dos usuários recomendam este app
Rob C.

Expensive but awesome

With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.


Traduzir com Google
Dalton B.

Simple setup, solid results

Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.


Traduzir com Google
Avaliador Verificado

The best chat AI.

Using this for sales as well as support automation, and it's paid off well and works with our sites.


Traduzir com Google
Nick S.

A time consuming disappointment.

We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available.

Drift is expensive, has slick marketing, so I assumed it was good.

I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan.

Our developers hated it (I should have listened)...

Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it.

And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift.

So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time.


Traduzir com Google
Amit N.

Powerful buy pricey

Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable.


Traduzir com Google
Rob C.
Setor: Software
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

Expensive but awesome

Usado Diariamente durante 1 a 5 meses
Avaliado em 21/12/2019
Fonte da avaliação: Capterra

With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Vantagens

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Desvantagens

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Traduzido para o Português

Resposta do Drift

Hi Rob,

Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.

Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!

All the best -

Julie Hogan, VP - Customer Experience

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Dalton B.
Setor: Software
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Simple setup, solid results

Usado Diariamente durante Mais de um ano
Avaliado em 18/06/2020
Fonte da avaliação: Capterra

Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Vantagens

It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.

Desvantagens

The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.

Traduzido para o Português

Resposta do Drift

Hi Dalton,

Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.

All the best -
Julie Hogan, VP Customer Experience

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Avaliador Verificado
Setor: Publicidade e marketing
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

The best chat AI.

Usado Diariamente durante Mais de dois anos
Avaliado em 10/09/2020
Fonte da avaliação: GetApp

Using this for sales as well as support automation, and it's paid off well and works with our sites.

Vantagens

The driftbots and playbooks (how their AI, automation is done). We have used this to automate sales workflows and schedule meetings and save time.

Desvantagens

I have no complaints that wouldn't be something out of my control - some of the rules I've set up in boys seem to be a bit too picky when leads respond with anything besides a picklist item.

Traduzido para o Português

Resposta do Drift

Hi there,

Wow. Thank you so much, for all of this. We're thrilled to hear you're happy with your platform experience, as well as your experience with us both in pre sales and support . Please reach out if there's anything else we can do to help or support you.

All the best,

Julie Hogan, VP - Customer Experience

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Nick S.
Setor: E-Learning
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

A time consuming disappointment.

Usado Diariamente durante 6 a 12 meses
Avaliado em 15/04/2020
Fonte da avaliação: Capterra

We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available.

Drift is expensive, has slick marketing, so I assumed it was good.

I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan.

Our developers hated it (I should have listened)...

Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it.

And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift.

So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time.

Vantagens

Drift is a chat tool with some rudimentary marketing automation.

Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform.

Desvantagens

I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).

Traduzido para o Português

Resposta do Drift

Hi Nick,

Wow, we really let you down. I'm really sorry for all of the places along the way we didn't deliver on the experience you expected. Thanks for taking the time to detail this feedback and share it.

If there is any interest, I'd love the opportunity to talk live ([email protected]) ... or simply feel free to email me directly if there's more you'd like to share with me.

Thank you again, and a sincere sorry for the poor experience you had with us.

All the best-

Julie Hogan, VP Customer Experience

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Amit N.
Setor: Internet
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português
Traduzido para o Português

Powerful buy pricey

Usado Diariamente durante Mais de dois anos
Avaliado em 23/09/2020
Fonte da avaliação: Capterra

Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable.

Vantagens

The ease of getting started and implementation

Desvantagens

If you want to enjoy most of the features, you need big pockets because it's pricey

Traduzido para o Português

Resposta do Drift

Amit,

Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you!

All the best,

Julie Hogan, VP - Customer Experience

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8,5/10
Baseado em 146 usuários
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Preço do Drift

Preço do Drift

A partir de
N/A
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Free, Premium, Enterprise, and Drift for Startups plans available. Visit drift.com/pricing for more detail and to chat with us.

Free, Premium, Enterprise, and Drift for Startups plans available. Visit drift.com/pricing for more detail and to chat with us.

Relação qualidade/preço
4,1/5
Baseado em 146 usuários
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Recursos do Drift

Recursos do Drift

API
Alertas/transferência
Bate-papo
Comunicação multicanal
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão do fluxo de trabalho
Imagem de marca personalizável
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Mensagens instantâneas
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Portal de autoatendimento
Questionários e feedback
Relatórios e estatística
Recursos
4,3/5
Baseado em 146 usuários
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Categorias

Mais informações sobre Drift

Mais informações sobre Drift

Principais recursos do Drift

  • @mentions
  • Away messages
  • Chat bot
  • Chat filtering
  • Chat statuses
  • Chat transfer
  • Conversation history
  • Conversation routing
  • Custom conversation tags
  • Custom triggers
  • Customizable branding
  • Email capture
  • Email follow-up
  • Full-page takeovers
  • Hours & availability management
  • In-app messaging
  • In-app surveys
  • Live chat
  • Multi-language widget
  • Private notes
  • Real-time notifications
  • Saved replies
  • Slider messages
  • Typing indicators
  • Visitor profiles

Vantagens

  • Drift gives users insight into the page a visitor is on when their conversation starts, and when a visitor adds their email address, their name, location, social profile links, company and job information, and more are automatically made available to users.

  • Conversations can be transferred between agents, with typing indicators to show when another user is responding to the conversation.

  • If a visitor hasn’t seen a messaged within 15 minutes, Drift emails them the full conversation, with the ability to respond later.

  • Targeted messages can be sent out to different groups, based on URL, scroll percentage, or defined segments.

  • Announcements and NPS surveys can be sent out through in-app messages or email, and in-app messages can also be delivered by email if they have not been seen within a defined time period.

  • Perguntas frequentes sobre o Drift

    Perguntas frequentes sobre o Drift

    Abaixo estão algumas perguntas frequentes sobre o Drift.

    P: Que tipo de planos o Drift oferece?

    O Drift oferece os seguintes planos de pagamento:

    Modelo de preços: Gratuito, Assinatura

    Teste Grátis: Disponível

    Free, Premium, Enterprise, and Drift for Startups plans available. Visit drift.com/pricing for more detail and to chat with us.

    P: Quais são os principais recursos do Drift?

    O Drift oferece os seguintes recursos:

    • @mentions
    • Away messages
    • Chat bot
    • Chat filtering
    • Chat statuses
    • Chat transfer
    • Conversation history
    • Conversation routing
    • Custom conversation tags
    • Custom triggers
    • Customizable branding
    • Email capture
    • Email follow-up
    • Full-page takeovers
    • Hours & availability management
    • In-app messaging
    • In-app surveys
    • Live chat
    • Multi-language widget
    • Private notes
    • Real-time notifications
    • Saved replies
    • Slider messages
    • Typing indicators
    • Visitor profiles

    P: Quem costuma usar o Drift?

    Os clientes habituais do Drift são:

    Pequenas empresas, Grandes empresas, Autônomos, Empresas de médio porte

    P: Em que idioma o Drift está?

    O Drift está nos seguintes idiomas:

    Alemão, Chinês (simplificado), Coreano, Danês, Espanhol, Filandês, Francês, Holandês, Húngaro, Inglês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Sueco, Tailandês, Turco

    P: Que tipo de planos o Drift oferece?

    O Drift tem os seguintes planos de preços:

    Gratuito, Assinatura

    P: O Drift é compatível com disponíveis móveis?

    O Drift é compatível com os seguintes dispositivos:

    Android, iPhone

    P: O Drift se integra com quais outros aplicativos?

    O Drift se integra com os seguintes aplicativos:

    Astronomer, Better Proposals, Drip, Help Scout, HubSpot CRM, HubSpot Marketing Hub, Marketo Engage, Paperflite, Wordpress, elevio

    P: Que nível de suporte o Drift oferece?

    O Drift oferece as seguintes opções de suporte:

    Suporte online, Base de conhecimento, FAQs, Tutoriais em vídeo