
Drift
Sobre o Drift
Drift é uma solução de gestão de e-mail, mensagens no aplicativo e bate-papo ao vivo baseada na nuvem, desenvolvida para equipes de vendas e marketing. O Drift oferece widgets personalizáveis de bate-papo ao vivo, acompanhamentos de e-mail para bate-papos abandonados, históricos de conversas, automação de campanhas de e-mail e um chatbot com tecnologia IA.
Quando um visitante inicia uma conversa, o Drift exibe em qual página ele está e, se o visitante inserir um endereço de e-mail, então o nome, localização, links de perfil social, empresa e informações de trabalho serão disponibilizados aos usuários ao longo da área lateral do perfil. As conversas podem ser transferidas entre agentes, sendo que os usuários são notificados automaticamente quando um bate-papo é atribuído a eles e os indicadores de digitação são exibidos quando um agente ou visitante está respondendo à conversa. Os usuários podem adicionar tags personalizadas aos bate-papos e filtrar conversas com base no status. As respostas salvas podem ser criadas para responder a consultas comuns e os usuários podem definir mensagens a serem exibidas fora do horário comercial.
As mensagens no aplicativo do Drift permitem segmentar os clientes com controles de página inteira e mensagens com barras deslizantes. Os grupos podem ser segmentados por URL, porcentagem de rolagem ou usando segmentos definidos. As mensagens não lidas no aplicativo também podem ser enviadas por e-mail após um período definido pelo usuário. O Net Promoter Score (NPS) pode ser medido por meio de pesquisas enviadas por e-mail ou mensagem no aplicativo. Os usuários podem criar campanhas de e-mail automatizadas com uma variedade de acionadores, para integração de clientes, prevenção de rotatividade e muito mais.
Imagens






Not sure about Drift?
Compare with a popular alternative
Preço inicial
Opções de preços
Recursos
Integrações
Praticidade
Relação qualidade/preço
Atendimento ao cliente
Alternativas
Freshchat

Pipedrive

Zendesk Suite

Zoho SalesIQ

Avaliações
Já tem o Drift?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

- Setor: Instituições religiosas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
My leads increased
Avaliado em 28/07/2019
Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in...
Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in growing our organization alot more.
Vantagens
I like that i can access new conversations not only form my desktop but smartphones so i can communicate a much a possible with website visitors. And also the option for someone to put in the email and name without asking
Desvantagens
I do not like that the free version is limited as it pertains to automated messages. I guess thats similar for other chat apps.

- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
One of the most appealing, beautiful and expensive website chats on the market
Avaliado em 31/07/2018
- Providing a beautiful and direct contact option directly on my website
- Direct targeting of...
- Providing a beautiful and direct contact option directly on my website
- Direct targeting of specific customers groups with chat messages, emails and pop-ups
-> Increasing the number of leads & sales
Vantagens
- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly.
- Advanced bot and automation capabilities based on tags and other attributes
- Live view of prospects on your website with direct contact via web chat functionality
- Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension.
Desvantagens
- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just the support by Drift and the quantity of usage restricted? Why do I have to see the restrictions within your account always and cannot just hide them if I cannot afford? Are they in need of that kind of marketing?
- The calendar cannot be completely translated into the language of your choice and you can't use a custom domain.
- Help center is branded with drift, even if your plan support branding free chat widget.
- I've received lots of emails from Drift about their Hypergrowth Conference (at least 10 in the last few months), which is quite annoying, no matter how personal and funny they have been written.
- I receive quite some emails regarding extensions of the core product like Drift Signature and Drift Help Center, but I've never gotten an update what has changed in the core product. After a while looking into the bot creation section, I've been flabbergasted that the whole design of the visual builder has changed, without me receiving any message about the advantages the new design and process brings with it.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Not a good way to do business
Avaliado em 18/11/2019
Just an awful approach to customer service and the worse experience with a vendor after 15 years in...
Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones.
Vantagens
The advanced features are interesting but they lack some of the basics
Desvantagens
The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people.
1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine
2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor.
3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do.
4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution.
5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month
6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to.

- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great way to add essential chat functionality to your website
Avaliado em 11/12/2017
Great way to provide value to visitors and be able to clearly communicate.
Great way to provide value to visitors and be able to clearly communicate.
Vantagens
Drift is an easy way to bring chat to your site - especially when people are less and less willing to browse your site for answers and don't trust you'll ever respond to your "contact us" form. We've enjoyed using Drift and really like how seamlessly it integrates in with HubSpot.
Desvantagens
The only complaint I have about drift is some of the functionality that's behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don't always have someone able to answer immediately at all times. That being said, even Drift's paywall is easily justifiable for the benefit it provides.
- Setor: Segurança de rede e informática
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
Drift it's a great tool to automate your email marketing
Avaliado em 20/01/2023
until it as been great and we still work together
until it as been great and we still work together
Vantagens
Drift as a bunch of great features, we use it to filter out of office responses and also the web chat. It's a great tool and everyone should test it
Desvantagens
It can be a bit complicated and overwhelming since it as a lot of features
Resposta do Drift
Hi Joao! Thanks for leaving a review and the kind words. We love automation as it just saves so much time.
If you ever need any help finding features, please don't hesitate to reach out at [email protected]
--Joshua Morgan
Customer Advocacy @ Drift
Perguntas frequentes sobre o Drift
Abaixo estão algumas perguntas frequentes sobre o Drift.P: Que tipo de planos o Drift oferece?
O Drift oferece os seguintes planos de pagamento:
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Drift?
Os clientes habituais do Drift são:
51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000
P: Em que idioma o Drift está?
O Drift está nos seguintes idiomas:
alemão, chinês, coreano, dinamarquês, espanhol, finlandês, francês, húngaro, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco
P: O Drift é compatível com dispositivos móveis?
O Drift é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular)
P: O Drift se integra com quais outros aplicativos?
O Drift se integra com os seguintes aplicativos:
Demandbase One, Drip, Front, Google Analytics 360, Google Calendar, Help Scout, Helpjuice, HipChat, HubSpot CRM, Mailchimp, Marketo Engage, Mautic, Microsoft 365, Microsoft Outlook, Poptin, Privy, Productboard, SMS Reviews, SalesLoft, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Segment, SendGrid, Shopify, Slack, Stripe, WordPress, Zapier, Zendesk Suite
P: Que nível de suporte o Drift oferece?
O Drift oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Assistência 24/7, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Drift.
- Software de Assistente de Vendas com IA
- Software de Chat ao Vivo
- Software CRM Online
- Ferramentas de Email Marketing
- Ferramentas de Automação de Marketing
- Software de Mobile Marketing
- Sistemas de Agendamento de Compromissos
- Software de Gestão de Leads
- Software de Análise Preditiva de Leads
- Software de Captação de Leads
- Software de Geração de Leads
- Software ABM (Marketing Baseado em Contas)
- Software de Marketing Conversacional
- Plataforma de IA Conversacional
- Software de Experiência do Cliente
- Software para Chatbots