BombBomb

It's very user friendly. A few years ago they made a huge UI upgrade from the old layout. While I like having control over html code, most average people don't. They did what people wanted. But tech support taught me a trick so I can go back and do it the old way, when I want. The software integrates with other programs I use, such as my CRM, Google sheets & other autoresponders.
I love that I can host all of my videos there and I can password protect them for control. I can even customize the video hosting page or I can put a video into an email.
I can see when an email is opened, whether or not the video was clicked on or watched and see how far into the video they watched. This works great for calling people right when they see my marketing. They think it's a coincidence -- they don't know I can spy on them!
I like that every email also has it's own URL, so it can look like a web page. It's so easy.

The one thing I don't like is the code that I get to embed. I often have to use a YouTube video for embedding if they don't accept Bombbomb's code. It may just be me, and I'll be calling support to find out how to get around it.
I also don't like that emails don't have folders. They do have tags, which they see as the same thing. I wish I could put emails into folders and close them, so I only see what's currently relevant.

When it worked and I was getting support it was good.

Pray that you never need any customer service or technical support. I am going on month number three of my service not working and i have to initiate any contact to even get an update, which has been 'we're working on it' every time. HORRIBLE CUSTOMER SERVICE

Update: February 3, 2020 (month 5) - After an initial response, the customer service has returned to it's abysmal start. No response, no updates, ZERO progress.

I loved how BombBomb offers a more personal and creative way to get in touch with your leads by letting them get face-to-face with you in the early stages of nurturing, when they aren't quite ready to commit yet.

I found it to be a very complex program to understand. The user interface can be confusing, and trying to figure out the best way to make it function with all of the moving parts is difficult. I also found the email template customization to be clunky and frustrating.