BombBomb

The ease of use is wonderful. I can access it from my CRM, Gmail, or on my iPhone with ease.

I really cannot think of a negative. the program is robust and works when needed, except in poor cell reception areas.

It's very user friendly. A few years ago they made a huge UI upgrade from the old layout. While I like having control over html code, most average people don't. They did what people wanted. But tech support taught me a trick so I can go back and do it the old way, when I want. The software integrates with other programs I use, such as my CRM, Google sheets & other autoresponders.
I love that I can host all of my videos there and I can password protect them for control. I can even customize the video hosting page or I can put a video into an email.
I can see when an email is opened, whether or not the video was clicked on or watched and see how far into the video they watched. This works great for calling people right when they see my marketing. They think it's a coincidence -- they don't know I can spy on them!
I like that every email also has it's own URL, so it can look like a web page. It's so easy.

The one thing I don't like is the code that I get to embed. I often have to use a YouTube video for embedding if they don't accept Bombbomb's code. It may just be me, and I'll be calling support to find out how to get around it.
I also don't like that emails don't have folders. They do have tags, which they see as the same thing. I wish I could put emails into folders and close them, so I only see what's currently relevant.

When it worked and I was getting support it was good.

Pray that you never need any customer service or technical support. I am going on month number three of my service not working and i have to initiate any contact to even get an update, which has been 'we're working on it' every time. HORRIBLE CUSTOMER SERVICE

Update: February 3, 2020 (month 5) - After an initial response, the customer service has returned to it's abysmal start. No response, no updates, ZERO progress.

I like that they have a great self help guide in learning the do’s and dont’s with video emails. It’s pretty simple to be able to create a video on the fly from a computer and also mobile. The analytics also help a ton to know who has seen your video, and also how many times they have seen it.

The editing features are limited and some of the video guides are old so some things aren’t the same when viewing the current version. There’s no phone number to get live help, and everything seems to revolve around support tickets that don’t get answered right away.