
ROLLER
Sobre o ROLLER
A ROLLER é uma solução de software completa, baseada na nuvem, para atrações, entretenimento e locais de lazer. Procura ajudar no gerenciamento das operações e melhorar a experiência dos clientes ao mesmo tempo que expande os negócios. Composto por emissão de ingressos, ponto de venda, CRM, isenções de responsabilidade, cartões-presente, e-mail, gestão de entrada, finalização de compras e muito mais, a ROLLER oferece aos estabelecimentos uma solução para ajudá-los a crescer.
A ROLLER tem sede em Melbourne, Austrália, e escritórios regionais em Londres, Reino Unido e Los Angeles, Califórnia. Parceria com muitas das marcas mais dinâmicas em vários setores, incluindo parques de trampolim, parques de diversões, parques aquáticos e atrações culturais.
Imagens






Not sure about ROLLER?
Compare with a popular alternative

ROLLER
Preço inicial
Opções de preços
Recursos
Integrações
Praticidade
Relação qualidade/preço
Atendimento ao cliente
Alternativas
Acuity Scheduling

Mindbody

FareHarbor

Dynamics 365

Avaliações
Já tem o ROLLER?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

- Setor: Ócio, viagens e turismo
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Excellent Customer support, easy to use software
Avaliado em 05/12/2018
Roller makes the life simple for the customer and is constantly seeking to improve. They are...
Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.
Vantagens
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.
Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).
Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.
Desvantagens
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).
You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.
Single use sites should be fine but chains may find this is frustrating.
The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.
- Setor: Entretenimento
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
ROLLER is the One-Stop-Shop For Ticketing and Event Management
Avaliado em 24/05/2022
If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We...
If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.
Vantagens
Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).
Desvantagens
There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead.
The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.
- Setor: Instalações e serviços de lazer
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Redundant input and no customer service
Avaliado em 17/11/2022
None. Awful product
None. Awful product
Vantagens
Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant
Desvantagens
Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.
Resposta do ROLLER Software
Thank you for leaving your feedback Sean. We strive incredibly hard at ROLLER to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time.
Please drop us a message directly and we'd love to resolve this as quickly as possible.
- Setor: Ócio, viagens e turismo
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Product and Superb Support
Avaliado em 01/09/2022
We have been using roller for around 2 years and we love the system, the support from Roller is...
We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems.
Vantagens
The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product!
Desvantagens
We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet.
- Setor: Entretenimento
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Essential business tool
Avaliado em 05/02/2020
We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be...
We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.
Vantagens
The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)
Desvantagens
Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.
Razões para mudar para o ROLLER
Their experience and functionality that bridges e-commerce with onsite commerce far better than the others.Perguntas frequentes sobre o ROLLER
Abaixo estão algumas perguntas frequentes sobre o ROLLER.P: Que tipo de planos o ROLLER oferece?
O ROLLER oferece os seguintes planos de pagamento:
- A partir de:
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o ROLLER?
Os clientes habituais do ROLLER são:
2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000
P: Em que idioma o ROLLER está?
O ROLLER está nos seguintes idiomas:
inglês
P: O ROLLER é compatível com dispositivos móveis?
O ROLLER é compatível com os seguintes dispositivos:
P: O ROLLER se integra com quais outros aplicativos?
O ROLLER se integra com os seguintes aplicativos:
Campaign Monitor, Google Tag Manager 360, InMoment, Microsoft Power BI
P: Que nível de suporte o ROLLER oferece?
O ROLLER oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para ROLLER.
- Sistemas de Gestão de Eventos
- Software de Emissão de Bilhetes
- Sistemas PDV
- Sistemas CRM
- Software de Gestão de Negócios
- Software de Gestão de Locais para Eventos
- Software de Declaração de Renúncia
- Software de Gestão de Sócios
- Sistemas de Pagamentos
- Software de Quiosque
- Software para Zoológico
- Software de Gestão de Visitantes