ROLLER Software

ROLLER Software

All-in-one software for Attractions, Entertainment & Leisure

4.7/5 (17 avaliações)

Resumo do ROLLER Software

ROLLER is a leading all-in-one software suite for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the customer experience through our innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with thousands of users across 18 countries.

ROLLER is headquartered in Melbourne, Australia and has regional offices in London, UK and Los Angeles, CA. We partner with many of the most dynamic brands across multiple industry verticals including trampoline parks, amusement parks, water parks and cultural attractions.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, Europa, Reino Unido, Estados Unidos

Idiomas

Inglês

ROLLER Software - Avaliações

Classificação geral
4.7/5
100% avaliações positivas
12
Excelente
5
Muito bom
0
Média
0
Ruim
0
Péssimo
Michael R.
Traduzir com Google

Excellent Customer support, easy to use software

Usado Diariamente durante Mais de um ano
Avaliado em 05/12/2018
Fonte da avaliação: Capterra

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Vantagens

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.

Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).

Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Desvantagens

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).

You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.

Single use sites should be fine but chains may find this is frustrating.

The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Lillian M.
Traduzir com Google

Even better than we hoped for!

Usado Diariamente durante Mais de dois anos
Avaliado em 07/12/2018
Fonte da avaliação: Capterra

ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!

Vantagens

It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.

Desvantagens

I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Matthew G.
Traduzir com Google

The Leader In Entertainment Centre POS

Usado Diariamente durante Mais de dois anos
Avaliado em 20/11/2018
Fonte da avaliação: Capterra

Vantagens

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Desvantagens

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Resposta do ROLLER Software

Thanks for your feedback, Matthew. We appreciate it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Steve J.
Traduzir com Google

Roller Software Review

Usado Diariamente durante Mais de dois anos
Avaliado em 28/12/2018
Fonte da avaliação: Capterra

Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.

Vantagens

It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Desvantagens

Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
Traduzir com Google

ROLLER Review

Usado Diariamente durante Mais de um ano
Avaliado em 20/12/2018
Fonte da avaliação: Capterra

Vantagens

*User friendly.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.

Desvantagens

*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10

Preço do ROLLER Software

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Contact ROLLER for pricing information.

Recursos do ROLLER Software

  • Acompanhamento de atividades
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Lembretes automáticos
  • Modelos personalizáveis
  • Notificações automáticas
  • Painel de atividades
  • Relatórios e estatística

  • API
  • Banco de dados de contatos
  • Integração de CRM
  • Integração do celular
  • Pagamentos eletrônicos

Mais informações sobre ROLLER Software

Principais recursos do ROLLER Software

  • Add-on products
  • Automated emails
  • Credit card processing
  • Customizable branding
  • Customizable email templates
  • Customizable forms
  • Drag-and-drop email builder
  • Electronic waiver signing
  • Email A/B testing
  • Email marketing
  • Email open, click & bounce tracking
  • Event ticketing
  • General admission
  • Gift card status tracking
  • Membership tickets
  • Mobile ticketing
  • Online ticketing
  • Onsite ticketing
  • Point of sale (POS)
  • QR code scanning
  • RFID scanning
  • Real-time reporting
  • Turnstile support
  • VIP & discount tickets
  • Waiver management
  • Website development

Vantagens

  • ROLLER’s integrated point of sale (POS) system allows users to manage on-site sales, including retail, merchandise, and food & beverage from a single inventory source, with support for cashless and gift card transactions.

  • A range of ticketing options are available, with users able to offer single-use tickets, single or multi-location season passes, packages, group or family offers, memberships, and more.

  • Customizable email templates and a drag-and-drop editor allow users to create branded campaigns with company colors and logos, and personalized content.

  • The gift card app allows customers to purchase physical and digital gift cards in local currencies through a custom-branded web page, with users able to offer unlimited pricing options.

  • Digital waivers can be signed during or after checkout, remote or on-site, through any computer, tablet, or smartphone.

  • Perguntas frequentes sobre o ROLLER Software

    Abaixo estão algumas perguntas frequentes sobre o ROLLER Software.

    P: Que tipo de planos o ROLLER Software oferece?

    O ROLLER Software oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Avaliação gratuita: Não disponível

    Contact ROLLER for pricing information.

    P: Quais são os principais recursos do ROLLER Software?

    O ROLLER Software oferece os seguintes recursos:

    • Add-on products
    • Automated emails
    • Credit card processing
    • Customizable branding
    • Customizable email templates
    • Customizable forms
    • Drag-and-drop email builder
    • Electronic waiver signing
    • Email A/B testing
    • Email marketing
    • Email open, click & bounce tracking
    • Event ticketing
    • General admission
    • Gift card status tracking
    • Membership tickets
    • Mobile ticketing
    • Online ticketing
    • Onsite ticketing
    • Point of sale (POS)
    • QR code scanning
    • RFID scanning
    • Real-time reporting
    • Turnstile support
    • VIP & discount tickets
    • Waiver management
    • Website development

    P: Quem costuma usar o ROLLER Software?

    Os clientes habituais do ROLLER Software são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o ROLLER Software está?

    O ROLLER Software está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o ROLLER Software oferece?

    O ROLLER Software tem os seguintes planos de preços:

    Assinatura

    P: O ROLLER Software é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o ROLLER Software.

    P: O ROLLER Software se integra com quais outros aplicativos?

    Não temos informações sobre quais integrações o ROLLER Software oferece.

    P: Que nível de suporte o ROLLER Software oferece?

    O ROLLER Software oferece as seguintes opções de suporte:

    FAQs, Base de conhecimento, Suporte online, Suporte por telefone