ROLLER

4,5 (73)
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Tecnologia para ampliar o leque de opções dos estabelecimentos.

Sobre o ROLLER

A ROLLER é uma solução de software completa, baseada na nuvem, para atrações, entretenimento e locais de lazer. Procura ajudar no gerenciamento das operações e melhorar a experiência dos clientes ao mesmo tempo que expande os negócios. Composto por emissão de ingressos, ponto de venda, CRM, isenções de responsabilidade, cartões-presente, e-mail, gestão de entrada, finalização de compras e muito mais, a ROLLER oferece aos estabelecimentos uma solução para ajudá-los a crescer.

A ROLLER tem sede em Melbourne, Austrália, e escritórios regionais em Londres, Reino Unido e Los Angeles, Califórnia. Parceria com muitas das marcas mais dinâmicas em vários setores, incluindo parques de trampolim, parques de diversões, parques aquáticos e atrações culturais.


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ROLLER

4,5 (73)
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Preço inicial

300,00 AU$
mês
20,00 US$
mês

Opções de preços

Versão gratuita
Versão de teste gratuita
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Versão de teste gratuita

Recursos

112
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Integrações

4
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Praticidade

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Relação qualidade/preço

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Atendimento ao cliente

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações

Classificação geral

4,5 /5
(73)
Relação qualidade/preço
4,3/5
Recursos
4,2/5
Praticidade
4,4/5
Suporte ao cliente
4,4/5

Já tem o ROLLER?

Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

Exibindo 5 avaliações de 73
Adam
Adam
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

ROLLER is the One-Stop-Shop For Ticketing and Event Management

Avaliado em 24/05/2022

If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We...

If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.

Vantagens

Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).

Desvantagens

There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead.
The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.

Lewis
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Using Roller for 6 Venues

Avaliado em 31/01/2024

Great for the most part and definitely the smoothest and least problematic experience I've had with...

Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.

Vantagens

Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc.

We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience.

Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.

Desvantagens

Like with any system, there are issues:

- Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible.

- While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal.

- On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working.

- One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved.

- I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative

- There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming.

Resposta do ROLLER Software

Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Krystal
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 4.0 /10

Altitude POS Review

Avaliado em 13/02/2024

The more I use it the easier it becomes.

The more I use it the easier it becomes.

Vantagens

I heard a lot of places are starting to use it.

Desvantagens

Not user friendly
Can't save credit card info for parties
When you ask for help they don't try to do it for you, just send instructions to do it yourself, which is still confusing.

Resposta do ROLLER Software

Krystal, thanks so much for taking the time to share your review. I've shared your feedback about credit card info parties with your account manager and they will reach out to you directly. Also, please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Lucy
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Love Roller for the Customer Interface

Avaliado em 30/01/2024

Really good. Onboarding process was great.

Really good. Onboarding process was great.

Vantagens

Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons

Desvantagens

Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction?
It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.

Resposta do ROLLER Software

Hi Lucy, thanks for taking the time to leave us a review - we love to hear your customers are finding the software easy to book and see availability. If ever you have an urgent support enquiry, please be sure to call us on the phone number in your region: https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs. Additionally, we run a bi-annual product spotlight webinar where we announce all of the recently shipped features; you can find the most recent one here: https://www.roller.software/blog/august-2023-product-updates.

Amaiah
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Roller Review

Avaliado em 30/01/2024

Vantagens

I appreciate the ease of using Roller once you are familiar with the software.

Desvantagens

There are many features that just seem basic to have that the software has yet to develop.

Resposta do ROLLER Software

Amaiah, thanks so much for taking the time to leave your feedback. We're happy to hear you're enjoying the all-in-one nature of the platform and having your waivers integrated. Please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Exibindo 5 avaliações de 73 Leia todas as avaliações

Perguntas frequentes sobre o ROLLER

Abaixo estão algumas perguntas frequentes sobre o ROLLER.

O ROLLER oferece os seguintes planos de pagamento:

  • A partir de: 300,00 AU$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Disponível

Os clientes habituais do ROLLER são:

2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000

O ROLLER está nos seguintes idiomas:

inglês

O ROLLER é compatível com os seguintes dispositivos:

O ROLLER se integra com os seguintes aplicativos:

Campaign Monitor by Marigold, Google Tag Manager 360, InMoment, Microsoft Power BI

O ROLLER oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para ROLLER.