ROLLER Software

ROLLER Software

All-in-one software for Attractions, Entertainment & Leisure

4.7/5 (25 avaliações)

Resumo do ROLLER Software

O que é o ROLLER Software?

ROLLER is a leading all-in-one software suite for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the customer experience through our innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with thousands of users across 18 countries. ROLLER is headquartered in Melbourne, Australia and has regional offices in London, UK and Los Angeles, CA. We partner with many of the most dynamic brands across multiple industry verticals including trampoline parks, amusement parks, water parks and cultural attractions.

Resumo do ROLLER Software

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Contact ROLLER for pricing information.


Recursos do ROLLER Software

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Canadá, Europa, Reino Unido, Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do ROLLER Software:
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ROLLER Software - Avaliações

ROLLER Software - Avaliações

Classificação geral
4.7
/
5 25 avaliações
Excelente
19

Muito bom
5

Regular
1

Ruim
0

Péssimo
0

Relação qualidade/preço
4.5
Recursos
4.5
Praticidade
4.7
Suporte ao cliente
4.6
96% dos usuários recomendam este app
Michael R.

Excellent Customer support, easy to use software

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.


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Myles S.

Cant get better than this!

Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!


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Lillian M.

Even better than we hoped for!

ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!


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Matthew G.

The Leader In Entertainment Centre POS


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Matt B.

POS Reimagined

I would highly recommend Roller POS software to any company looking for ease of acclimation, access and functionality. Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend. Customer service and technical support are world class! Their response time is more than reasonable and they will not only remedy the issue, but touch base afterwards to ensure there are no recurrences.


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Michael R.
Setor: Ócio, viagens e turismo
Porte da empresa: 201-500 funcionários
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Excellent Customer support, easy to use software

Usado Diariamente durante Mais de um ano
Avaliado em 05/12/2018
Fonte da avaliação: Capterra

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Vantagens

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.

Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).

Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Desvantagens

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).

You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.

Single use sites should be fine but chains may find this is frustrating.

The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Myles S.
Setor: Entretenimento
Porte da empresa: 51-200 funcionários
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Cant get better than this!

Usado Diariamente durante 6 a 12 meses
Avaliado em 02/11/2019
Fonte da avaliação: Capterra

Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!

Vantagens

This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!

Desvantagens

Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Lillian M.
Setor: Entretenimento
Porte da empresa: 51-200 funcionários
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Even better than we hoped for!

Usado Diariamente durante Mais de dois anos
Avaliado em 07/12/2018
Fonte da avaliação: Capterra

ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!

Vantagens

It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.

Desvantagens

I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Matthew G.
Setor: Publicidade e marketing
Porte da empresa: 51-200 funcionários
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The Leader In Entertainment Centre POS

Usado Diariamente durante Mais de dois anos
Avaliado em 20/11/2018
Fonte da avaliação: Capterra

Vantagens

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Desvantagens

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

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Resposta do ROLLER Software

Thanks for your feedback, Matthew. We appreciate it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Matt B.
Setor: Entretenimento
Porte da empresa: 5.001-10.000 funcionários
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POS Reimagined

Usado Diariamente durante 1 a 5 meses
Avaliado em 30/10/2019
Fonte da avaliação: Capterra

I would highly recommend Roller POS software to any company looking for ease of acclimation, access and functionality. Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend. Customer service and technical support are world class! Their response time is more than reasonable and they will not only remedy the issue, but touch base afterwards to ensure there are no recurrences.

Vantagens

Roller is extremely User Friendly. When bringing in new employees, the acclimation period has drastically improved over previous POS software. Coming from businesses where there is nothing accessed internally without a VPN, remote access, via a simple URL, is also amazing. Liven up-to-the minute data updates make tracking performance and metrics seamless. Little to no connectivity issues provide a sense of confidence across the staff that was not wholly present with previous POS software.

Desvantagens

For about 2-3 weeks, after installation of Roller software, there were multiple kinks that had to be worked out. This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times. Roller did work diligently and constantly to remedy the issues in a rather timely fashion. Since the initial hiccups, technical issues have been almost non-existent.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9/10
Baseado em 25 usuários
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Preço do ROLLER Software

Preço do ROLLER Software

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Contact ROLLER for pricing information.

Contact ROLLER for pricing information.

Relação qualidade/preço
4.5/5
Baseado em 25 usuários
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Recursos do ROLLER Software

Recursos do ROLLER Software

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4.5/5
Baseado em 25 usuários
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Categorias

Mais informações sobre ROLLER Software

Mais informações sobre ROLLER Software

Principais recursos do ROLLER Software

  • Add-on products
  • Automated emails
  • Credit card processing
  • Customizable branding
  • Customizable email templates
  • Customizable forms
  • Drag-and-drop email builder
  • Electronic waiver signing
  • Email A/B testing
  • Email marketing
  • Email open, click & bounce tracking
  • Event ticketing
  • General admission
  • Gift card status tracking
  • Membership tickets
  • Mobile ticketing
  • Online ticketing
  • Onsite ticketing
  • Point of sale (POS)
  • QR code scanning
  • RFID scanning
  • Real-time reporting
  • Turnstile support
  • VIP & discount tickets
  • Waiver management
  • Website development

Vantagens

  • ROLLER’s integrated point of sale (POS) system allows users to manage on-site sales, including retail, merchandise, and food & beverage from a single inventory source, with support for cashless and gift card transactions.

  • A range of ticketing options are available, with users able to offer single-use tickets, single or multi-location season passes, packages, group or family offers, memberships, and more.

  • Customizable email templates and a drag-and-drop editor allow users to create branded campaigns with company colors and logos, and personalized content.

  • The gift card app allows customers to purchase physical and digital gift cards in local currencies through a custom-branded web page, with users able to offer unlimited pricing options.

  • Digital waivers can be signed during or after checkout, remote or on-site, through any computer, tablet, or smartphone.

  • Perguntas frequentes sobre o ROLLER Software

    Perguntas frequentes sobre o ROLLER Software

    Abaixo estão algumas perguntas frequentes sobre o ROLLER Software.

    P: Que tipo de planos o ROLLER Software oferece?

    O ROLLER Software oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Contact ROLLER for pricing information.

    P: Quais são os principais recursos do ROLLER Software?

    O ROLLER Software oferece os seguintes recursos:

    • Add-on products
    • Automated emails
    • Credit card processing
    • Customizable branding
    • Customizable email templates
    • Customizable forms
    • Drag-and-drop email builder
    • Electronic waiver signing
    • Email A/B testing
    • Email marketing
    • Email open, click & bounce tracking
    • Event ticketing
    • General admission
    • Gift card status tracking
    • Membership tickets
    • Mobile ticketing
    • Online ticketing
    • Onsite ticketing
    • Point of sale (POS)
    • QR code scanning
    • RFID scanning
    • Real-time reporting
    • Turnstile support
    • VIP & discount tickets
    • Waiver management
    • Website development

    P: Quem costuma usar o ROLLER Software?

    Os clientes habituais do ROLLER Software são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o ROLLER Software está?

    O ROLLER Software está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o ROLLER Software oferece?

    O ROLLER Software tem os seguintes planos de preços:

    Assinatura

    P: O ROLLER Software é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o ROLLER Software.

    P: O ROLLER Software se integra com quais outros aplicativos?

    Não temos informações sobre quais integrações o ROLLER Software oferece.

    P: Que nível de suporte o ROLLER Software oferece?

    O ROLLER Software oferece as seguintes opções de suporte:

    FAQs, Base de conhecimento, Suporte online, Suporte por telefone