RepairQ

RepairQ

End-to-end Business Management Solution for Retail Repair

4.4/5 (12 avaliações)

Resumo do RepairQ

RepairQ is a cloud-based retail management software (RMS) for any business that supports sales, repair, and/or refurbishments of any item, offering tools for managing sales, purchasing, inventory, repair tracking, and more. Users can sell and trade new, used, and refurbished devices and other inventory items, and process customer trade-ins for retail, services, cash, or store credit. Repairs can be monitored with parts, labor, and turnaround time tracking. Customers can be invoiced for products and services, payments processed, and reminders sent out for unpaid balances. Costs, technician, and team performance, and profitability can be analyzed through a range of standard and advanced reports.

Beyond the base features, RepairQ offers a wide variety of integrations with parts and supply vendors, protection plan fulfillment, expanded customer engagement tools, online reputation management, and payment processing. We offer every tool you might possibly need to start repairing cell phones, guns, bicycles, saxophones, or computers. If you can repair it, we can help you manage it.

Preços

A partir de
US$ 37,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, Europa e outros 5, América Latina, México, África e Oriente Médio, Reino Unido, Estados Unidos

Idiomas

Inglês, Francês, Espanhol

RepairQ - Avaliações

Classificação geral
4.4/5
92% avaliações positivas
7
Excelente
4
Muito bom
0
Média
1
Ruim
0
Péssimo
Avaliador Verificado
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RepairQ review

Usado Diariamente durante Mais de dois anos
Avaliado em 18/02/2019
Fonte da avaliação: Capterra

Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

Vantagens

- Very user friendly and easy to implement in a growing organization.
- fantastic ticketing system
- great workflow of inventory functions
- customer service and support is world-class
- Updates and new features at such a fast-pace is greatly welcomed

Desvantagens

- Ability to have more control over settings, making things mandatory as we see fit
- need better French support, not just customer facing language.
- Need ability to create "hierarchy" system for national companies (for regional settings, and reporting)
- Ability to organize alerts and have users "acknowledge" alerts
- Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed)
- Would appreciate if the you could take payment on all computers using the same VCT but not crucial

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Jeffrey J.
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Easy to use

Usado Diariamente durante Mais de um ano
Avaliado em 15/02/2019
Fonte da avaliação: Capterra

Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

Vantagens

Easy of use. QPOP is great with customized forms and forward facing information.

Desvantagens

I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

Resposta do ServiceCentral Technologies

Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Alicia W.
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Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

Usado Diariamente durante Mais de dois anos
Avaliado em 23/04/2019
Fonte da avaliação: Capterra

Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

Vantagens

Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

Desvantagens

Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Sam M.
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An honest opinion

Usado Diariamente durante Mais de dois anos
Avaliado em 18/02/2019
Fonte da avaliação: Capterra

We love it.

Vantagens

It is powerful for inventory management.

Desvantagens

The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.

Resposta do ServiceCentral Technologies

Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Adam H.
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Review

Usado Diariamente durante Mais de dois anos
Avaliado em 18/02/2019
Fonte da avaliação: Capterra

Very positive overall.

Vantagens

Overall ease of use. Overall makes the day to day operations very easy.

Desvantagens

Would like to see more and better integrations. Ability to pull more detailed daily reports.

Resposta do ServiceCentral Technologies

Adam, thanks for the feedback and being a RepairQ customer! We're so glad you've had an excellent experience with our software. We also appreciate the constructive comments about integrations and reporting. We'd love to hear more specifics about the integrations you are looking for and the details within your daily reports you'd like to see in the future! Feel free to reach by email or phone and ask for James in the Products Team! Again, thanks for being a valued part of our community!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10

Preço do RepairQ

A partir de
US$ 37,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly

Recursos do RepairQ

  • Criação de relatórios personalizável
  • Gerenciamento de faturas
  • Gestão de estoques
  • Notificações automáticas
  • Rastreamento de estoque
  • Relatórios em tempo real

  • API
  • Acompanhamento de atividades
  • Armazenamento de documentos
  • Auditoria
  • Campos personalizados
  • Dados em tempo real
  • Gestão de conformidade
  • Gestão do fluxo de trabalho
  • Importação/exportação de dados
  • Integração de terceiros
  • Monitoramento
  • Painel de atividades
  • Registro de auditoria
  • Relatórios e estatística

Mais informações sobre RepairQ

Principais recursos do RepairQ

  • Accounting journals
  • Automatic notifications
  • Billable hours tracking
  • Business intelligence
  • Custom reporting
  • Customer loyalty programs
  • Customer relationship management (CRM)
  • Customer trade-ins
  • Drip marketing campaigns
  • Employee roles & permissions
  • Integrated ordering
  • Integrated supplier catalogs
  • Multi-item bundles
  • Parts & inventory management
  • Payment processing
  • Payment reminders
  • Performance tracking
  • Point of sale (POS)
  • Real-time reporting
  • Repair & service tracking
  • Repair ticket tracking
  • Signature capture
  • Standard & advanced business intelligence (BI) reports
  • Store credit
  • Supplier catalog upload

Vantagens

  • Customer devices can be purchased for refurbishment and resale, with users able to capture waivers, refurbish purchased items, track state-mandated hold times, measure the actual cost of goods, and calculate profit when reselling.

  • For device repairs, users can track customers, technicians, devices, parts, labor, and order resolutions, reworks, and turnaround times, with technician and team performance reporting, and insights into service profitability.

  • Real-time reporting allows users to track account health, and users can apply payments to invoices, record payments as credit for future use, and send payment reminders for outstanding balances.

  • Inventory and parts can be tracked across the business, with users able to manage serialized stock and track multiple suppliers by SKU, view SKUs requiring reordering, manage purchasing and receiving, track RMA items, and more.

  • Perguntas frequentes sobre o RepairQ

    Abaixo estão algumas perguntas frequentes sobre o RepairQ.

    P: Que tipo de planos o RepairQ oferece?

    O RepairQ oferece os seguintes planos de pagamento:

    A partir de: US$ 37,00/mês

    Modelo de preços: Assinatura

    Avaliação gratuita: Disponível

    Essential - $37 Per Location | Billed in USD Monthly
    Advanced - $62 Per Location | Billed in USD Monthly
    Professional - $75 Per Location | Billed in USD Monthly

    P: Quais são os principais recursos do RepairQ?

    O RepairQ oferece os seguintes recursos:

    • Accounting journals
    • Automatic notifications
    • Billable hours tracking
    • Business intelligence
    • Custom reporting
    • Customer loyalty programs
    • Customer relationship management (CRM)
    • Customer trade-ins
    • Drip marketing campaigns
    • Employee roles & permissions
    • Integrated ordering
    • Integrated supplier catalogs
    • Multi-item bundles
    • Parts & inventory management
    • Payment processing
    • Payment reminders
    • Performance tracking
    • Point of sale (POS)
    • Real-time reporting
    • Repair & service tracking
    • Repair ticket tracking
    • Signature capture
    • Standard & advanced business intelligence (BI) reports
    • Store credit
    • Supplier catalog upload

    P: Quem costuma usar o RepairQ?

    Os clientes habituais do RepairQ são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o RepairQ está?

    O RepairQ está nos seguintes idiomas:

    Inglês, Francês, Espanhol

    P: Que tipo de planos o RepairQ oferece?

    O RepairQ tem os seguintes planos de preços:

    Assinatura

    P: O RepairQ é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o RepairQ.

    P: O RepairQ se integra com quais outros aplicativos?

    O RepairQ se integra com os seguintes aplicativos:

    QuickBooks Online

    P: Que nível de suporte o RepairQ oferece?

    O RepairQ oferece as seguintes opções de suporte:

    FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo