Muni-Link

Cloud-based utility billing software

4,7 /5 (60 avaliações) Write a Review!

Resumo do Muni-Link

O que é o Muni-Link?

Muni-Link is a cloud-based utility billing solution designed for municipalities, cities, townships, private utility companies, and authorities who bill customers for utilities. The software includes electronic billing, online payment processing, built-in CASS certification, a customer portal, and more.

Muni-Link’s customer portal allows customers to receive bills electronically, make payments, and view their usage, amounts due, and payment histories online. Billing runs and batches can be processed by users from any web browser, and users can also manage interest, penalties, payments, notices, liens, and more. Customers can sign up for e-billing to only receive electronic statements, and for paper billing Muni-Link’s built-in CASS certification can help organizations to qualify for USPS automation prices.

Muni-Link provides users with access to full account information on a single page with Account Central, removing the need to drill-down through multiple pages to access and manage addresses, utilities, and more. Integrations with multiple metering and accounting systems are supported, and all data is backed up automatically.

Resumo do Muni-Link

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Pricing information is available on request.


Recursos do Muni-Link

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Muni-Link - Avaliações

Muni-Link - Avaliações

Classificação geral
4,7
/
5
Excelente
45

Muito bom
14

Regular
1

Ruim
0

Péssimo
0

Relação qualidade/preço
4,6
Recursos
4,6
Praticidade
4,7
Suporte ao cliente
4,9
98% dos usuários recomendam este app
Jr R.

Fixed a major headache

Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software.


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Donna M.

Product sells itself

I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.


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Lorrie C.

Invoicing, Payments & Adjustments

Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem.


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Telia G.

Streamlines many processes

We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much.
Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.


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Carol C.

LDWC Review 2019

We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.


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Jr R.
Setor: Manutenção predial
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Fixed a major headache

Usado Diariamente durante 6 a 12 meses
Avaliado em 22/03/2019
Fonte da avaliação: Capterra

Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software.

Vantagens

We started off having another town doing our billing using a software that is complicated and as basic as you can get. We had issues with the other town and thier software costing us money so we decided to do our own billing. We met with several companies and munilink was the best due to the price, not needing an expensive hardware setup, and the amount of features built into the software. During the transition we was teamed up with representative and she has been present every step. We can not belive how easy the switch was.

Desvantagens

I really cant say I have any cons it does every report needed.

Traduzido para o Português

Resposta do Link Computer Corporation

JR, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Donna M.
Setor: Relações governamentais
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Product sells itself

Usado Diariamente durante Mais de dois anos
Avaliado em 02/04/2019
Fonte da avaliação: Capterra

I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

Vantagens

I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.

Desvantagens

Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.

Traduzido para o Português

Resposta do Link Computer Corporation

Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Lorrie C.
Setor: Manutenção predial
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Invoicing, Payments & Adjustments

Usado Diariamente durante Mais de dois anos
Avaliado em 11/04/2019
Fonte da avaliação: Capterra

Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem.

Vantagens

I do like the stored information it stores on your work. It is easy to find previous posted batches in case you need to look up old or new information. It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen.

Desvantagens

When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked & whoever is trying to post has to go back in & unlock it in order for them to continue their work. Also there are too many transactions you can't post because of the time that is on your posting date and you have to manually change the time on your work because there was already something posted earlier. (The time defaults to 8:00 a.m. on any billing cycles so corrected bills always have to be manually changed before it will let you post) There also should be an option to allow adjustments or payments to print bill on the posted bill. For example if a customer pays the same time the bills got printed but payment wasn't posted yet or if an adjustment was made after the bill got posted and the customer comes in & wants a copy of their bill showing this payment or adjustment the system won't show it on the printed bill. It still shows the same amount as it got printed before the payment or adjustment.
Receiving a payment on one check for multiple accounts you have to enter the check # each time it won't allow you to just keep scanning the bills with the same check#. Also in order to get receipt to print you have to click 3 or 4 tabs to get it to print.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 6.0/10

Telia G.
Setor: Manutenção predial
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Streamlines many processes

Usado Diariamente durante Mais de um ano
Avaliado em 04/04/2019
Fonte da avaliação: Capterra

We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much.
Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.

Vantagens

I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page.

Desvantagens

The reports module and the delinquent letter batches.
The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation.
The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section.

Traduzido para o Português

Resposta do Link Computer Corporation

Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Carol C.
Setor: Manutenção predial
Porte da empresa: 2-10 funcionários
Traduzido para o Português

LDWC Review 2019

Usado Diariamente durante Mais de um ano
Avaliado em 22/03/2019
Fonte da avaliação: Capterra

We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.

Vantagens

Ease of use. I have been a customer since 2017. From searching customers by account number or name without having to change to a different screen, to entering a new service. All are very easy after the first entries. But my overall favorite feature is the CSV option readily available on almost all reports. This is so helpful when reviewing data. If I could only keep one feature, it would be that one, although I am sure there is so many more features I haven't even used yet. It seems like every time I have a question, I learn about something new.

Desvantagens

Since I have only been a customer since 2017, I haven't discovered much I like least. I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes. I understand why that happens, but I think administrators could have authorizations over some issues like that.

Traduzido para o Português

Resposta do Link Computer Corporation

Carol, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9,5/10
Baseado em 60 usuários
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Preço do Muni-Link

Preço do Muni-Link

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Pricing information is available on request.

Pricing information is available on request.

Relação qualidade/preço
4,6/5
Baseado em 60 usuários
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Recursos do Muni-Link

Recursos do Muni-Link

API
Análise financeira
Cobrança e faturamento
Controle de despesas
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de faturas
Gestão da contabilidade
Gestão de conformidade
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração da contabilidade
Integração de terceiros
Múltiplas moedas
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Processamento de faturas
Registro de auditoria
Relatórios e estatística
Recursos
4,6/5
Baseado em 60 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Muni-Link

Mais informações sobre Muni-Link

Principais recursos do Muni-Link

  • Account management
  • Alerts / notifications
  • Automatic data backups
  • Built-in CASS certification
  • Customer management
  • Customer portal
  • E-billing
  • Meter & accounting system integrations
  • Meter management
  • Metered billing
  • Miscellaneous charges & rate tables
  • Move in / move out
  • Non-metered billing
  • One-page account view
  • Online payment processing
  • Payment history
  • Penalty / cut-off processing
  • Rate management
  • Service call management

Vantagens

  • The web portal and e-billing allows customers to receive bills and view their usage, bills, and payment histories online.

  • All account information is presented in a single page, enabling users to manage addresses, utilities, and more without needing to drill down through multiple pages.

  • Muni-Link integrates with a range of metering and accounting systems.

  • Billing runs and batches can be processed from any web browser, and users can also manage interest, penalties, payments, notices, liens, and more.

  • Muni-Link also provides water and sewer providers with custom-designed municipal authority websites, which include real-time news and announcement posting, a public notification wizard, and mobile apps for Android and iOS.

  • Perguntas frequentes sobre o Muni-Link

    Perguntas frequentes sobre o Muni-Link

    Abaixo estão algumas perguntas frequentes sobre o Muni-Link.

    P: Que tipo de planos o Muni-Link oferece?

    O Muni-Link oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Pricing information is available on request.

    P: Quais são os principais recursos do Muni-Link?

    O Muni-Link oferece os seguintes recursos:

    • Account management
    • Alerts / notifications
    • Automatic data backups
    • Built-in CASS certification
    • Customer management
    • Customer portal
    • E-billing
    • Meter & accounting system integrations
    • Meter management
    • Metered billing
    • Miscellaneous charges & rate tables
    • Move in / move out
    • Non-metered billing
    • One-page account view
    • Online payment processing
    • Payment history
    • Penalty / cut-off processing
    • Rate management
    • Service call management

    P: Quem costuma usar o Muni-Link?

    Os clientes habituais do Muni-Link são:

    Grandes empresas, Empresas de médio porte

    P: Em que idioma o Muni-Link está?

    O Muni-Link está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Muni-Link oferece?

    O Muni-Link tem os seguintes planos de preços:

    Assinatura

    P: O Muni-Link é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o Muni-Link.

    P: O Muni-Link se integra com quais outros aplicativos?

    Não temos informações sobre quais integrações o Muni-Link oferece.

    P: Que nível de suporte o Muni-Link oferece?

    O Muni-Link oferece as seguintes opções de suporte:

    Suporte por telefone, Suporte online