Sobre o HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Preços a partir de:

15,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao HelpCrunch

Principais benefícios do HelpCrunch

  • Live chat + chatbot: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive chatbot.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).
  • Consumidores típicos

    • Autônomos
    • Pequenas empresas (2-50)
    • Médias empresas (51-500)
    • Grandes empresas (500 ou mais)

    Implantação

    • Baseado na nuvem
    • Instalação local

    Mercados

    Andorra, Albânia, Arménia, Áustria, Austrália , Bósnia e Herzegovina, Bélgica, Bulgária, Brasil, Bielorrússia, Canadá, Suíça, Chipre, Chéquia, Alemanha, Dinamarca, Estónia, Espanha, Finlândia, França, Reino Unido, Guernesey, Grécia, Croácia, Hungria, Irlanda, Ilha de Man, Índia, Islândia, Itália, Japão, Listenstaine, Lituânia, Luxemburgo, Letónia, Mónaco, Moldávia, Montenegro, Macedónia do Norte, Malta, México, Países Baixos, Noruega, Nova Zelândia, Roménia, Sérvia, Rússia, Suécia, Eslovénia, Eslováquia, São Marinho, Turquia, Ucrânia, Estados Unidos

    Idiomas

    alemão, espanhol, francês, inglês, italiano , neerlandês, polaco, português, russo, ucraniano

    Preços a partir de:

    15,00 US$/mês

    • Versão gratuita
    • Teste Grátis
    • Assinatura

    5 principais alternativas ao HelpCrunch

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    Recursos

    Total de recursos do HelpCrunch: 77

    • API
    • Acesso para Celular
    • Alertas por e-mail
    • Alertas/notificações
    • Alertas/transferência
    • Análise de dados do atendimento ao cliente
    • Armazenamento de documentos
    • Assistente virtual
    • Ações ativadas por eventos
    • Banco de dados de contatos
    • Banco de dados do cliente
    • Bate-papo ao vivo
    • Bate-papo com o consumidor em tempo real
    • Bate-papo em tempo real
    • Bate-papo proativo
    • Bate-papo/Mensagens instantâneas
    • Campos personalizáveis
    • Catalogação/Categorização
    • Chatbot
    • Compartilhamento de arquivos
    • Comunicação multicanal
    • Configuração do fluxo de trabalho
    • Controle e acesso remoto
    • Controles/permissões de acesso
    • Edição de texto
    • Ferramentas de colaboração
    • Formulário offline
    • Formulários personalizáveis
    • Gerenciamento de comentários
    • Gerenciamento de e-mails
    • Gerenciamento de tickets de suporte
    • Gestão da base de conhecimento
    • Gestão da comunicação
    • Gestão de ativos de TI
    • Gestão de call centers
    • Gestão de compromissos
    • Gestão de conteúdo
    • Gestão de filas
    • Gestão de help desk
    • Gestão de modelos
    • Gestão de tíquetes
    • Gestão do SLA (acordo do nível de serviço)
    • Gestão do conhecimento
    • Gestão do fluxo de trabalho
    • Histórico de transcrições/chat
    • Histórico do cliente
    • Imagem de marca personalizável
    • Importação/exportação de dados
    • Indicadores de desempenho
    • Integração de redes sociais
    • Integrações de terceiros
    • Macros e modelos de respostas
    • Marcação
    • Modelos de e-mails
    • Monitoramento
    • Monitoramento em tempo real
    • Pesquisa de texto completo
    • Pesquisa e filtro
    • Portal de autoatendimento
    • Priorização
    • Questionários e feedback
    • Rastreamento de interações
    • Rastreamento de tíquetes de suporte
    • Rastreamento de visitantes do site
    • Relatórios e análise de dados
    • Relatórios e estatística
    • Respondedores automáticos
    • Respostas predeterminadas
    • Roteamento automático
    • Segmentação de clientes
    • Segmentação geográfica
    • Supervisão de rede
    • Suporte para tomar decisões
    • Transferência de arquivos
    • Transferências/encaminhamento
    • Vários idiomas
    • Widgets

    Alternativas

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    Avaliações

    Classificação geral

    4,8 /5
    (176)
    Relação qualidade/preço
    4,8/5
    Recursos
    4,6/5
    Praticidade
    4,7/5
    Suporte ao cliente
    4,8/5

    Já tem o HelpCrunch?

    Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

    Escreva uma avaliação!
    Exibindo 5 avaliações de 176
    Lana
    Classificação geral
    • Setor: Internet
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante 6 a 12 meses
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 10.0 /10

    The software that really helps

    Avaliado em 23/08/2019

    HelpCruch has everything we need to automate the process of catching leads, providing necessary...

    HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
    All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

    One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

    Vantagens

    HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

    I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

    Desvantagens

    There is nothing I can list here :) Like... really nothing :)

    Alternativas consideradas

    Userlike e Intercom

    Software anterior

    Drift

    Razões para mudar para o HelpCrunch

    The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.

    Resposta do HelpCrunch

    Lana, you made our team's day. Thanks for all the love!
    We're super glad to have you and supporthunt team as our loyal customers.

    Thomas
    Classificação geral
    • Setor: Internet
    • Porte da empresa: 2-10 funcionários
    • Usado Diariamente durante 6 a 12 meses
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 10.0 /10

    Excellent value-for-money Software for our SaaS business

    Avaliado em 07/01/2020

    While we were only looking for a chat solution, and had two bad experiences with competitors who...

    While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

    Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

    We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

    Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

    I look forward for further developments of the solution in 2020 !

    Vantagens

    - Complete suite for emailing and chat
    - Simple enough, yet highly customizable
    - Very reactive customer support teams

    Desvantagens

    - No Drip email marketing implemented (well, not yet as of 12/2019)

    Alternativas consideradas

    Customerly e Intercom

    Razões para escolher o HelpCrunch

    Customerly did not work properly, and there was no answer for 2 weeks to our questions.

    Software anterior

    Customerly

    Resposta do HelpCrunch

    Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

    Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
    If any questions, we're always there to assist you.

    Avaliador Verificado
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 10 000+ funcionários
    • Usado Diariamente durante 1 a 5 meses
    • Fonte da avaliação

    Classificação geral

    • Praticidade
    • Probabilidade de recomendação 9.0 /10

    Nice pricing options and supports migration from previous tool

    Avaliado em 17/08/2022

    Vantagens

    It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

    Desvantagens

    No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

    Andrew
    Classificação geral
    • Setor: Software
    • Porte da empresa: 2-10 funcionários
    • Usado Outro durante Mais de um ano
    • Fonte da avaliação

    Classificação geral

    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 0.0 /10

    Web software ok. Mobile app non-functional. Service non-existent

    Avaliado em 23/07/2020

    Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...

    Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

    Vantagens

    It was reasonably easy to install, although took a while to configure.

    Desvantagens

    Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

    Resposta do HelpCrunch

    Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

    We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

    We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

    Bhushan
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante 1 a 5 meses
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 9.0 /10

    Sales Acquisition and Retention With HelpCrunch

    Avaliado em 20/08/2019

    Initially, we tracked our user behaviour of users coming on to the page. With this we tried to...

    Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
    Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

    Vantagens

    Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

    Desvantagens

    I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

    Alternativas consideradas

    Intercom

    Razões para mudar para o HelpCrunch

    Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.

    Resposta do HelpCrunch

    Hi Bhushan!
    Thanks a lot for sharing your experience with HelpCrunch.
    Seeing those conversion, sales and retention metrics improve is what it's all about.

    As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
    On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
    Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
    Cheers!

    Exibindo 5 avaliações de 176 Leia todas as avaliações

    Perguntas frequentes sobre o HelpCrunch

    Abaixo estão algumas perguntas frequentes sobre o HelpCrunch.

    O HelpCrunch oferece os seguintes planos de pagamento:

    • A partir de: 15,00 US$/mês
    • Modelo de preços: Assinatura
    • Avaliação gratuita: Disponível

    Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

    Os clientes habituais do HelpCrunch são:

    Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    O HelpCrunch está nos seguintes idiomas:

    alemão, espanhol, francês, inglês, italiano, neerlandês, polaco, português, russo, ucraniano

    O HelpCrunch é compatível com os seguintes dispositivos:

    Android (celular), iPhone (celular), iPad (tablet)

    O HelpCrunch se integra com os seguintes aplicativos:

    Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

    O HelpCrunch oferece as seguintes opções de suporte:

    Email/Help Desk, FAQs/Fórum, Base de conhecimento, Bate-papo

    Categorias relacionadas

    Veja todas as categorias de software encontradas para HelpCrunch.