UJET

UJET

Customer interaction & support platform with CRM integration

4,5/5 (90 avaliações)

Resumo do UJET

O que é o UJET?

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

Resumo do UJET

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Please contact us for pricing details: https://www.ujet.co/contact-sales


Recursos do UJET

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do UJET: UJET Web Call - End User View
Captura de tela do UJET: UJET Web Call - End User View Captura de tela do UJET: UJET Web Call - End User View Captura de tela do UJET: UJET Mobile Call - End User View Captura de tela do UJET: UJET Smart actions on IVR (Lite SDK) - End User View Captura de tela do UJET: UJET + Salesforce Integration Captura de tela do UJET: UJET + Kustomer Captura de tela do UJET: UJET + Zendesk Integration

UJET - Avaliações

UJET - Avaliações

Classificação geral
4,5
/
5
Excelente
57

Muito bom
27

Regular
4

Ruim
1

Péssimo
1

Relação qualidade/preço
4,8
Recursos
4,6
Praticidade
4,8
Suporte ao cliente
4,8
93% dos usuários recomendam este app
Juan M.

Awesome Tool

I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.


Traduzir com Google
Lauren C.

Great experience with Ujet!

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.


Traduzir com Google
Jamie S.

Poor strategic vision from leadership, broken and unstable product.

None unfortunately.


Traduzir com Google
Carlos C.

UJET nice and easy software for customer service

I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.


Traduzir com Google
Aireona W.

Wonderful

It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.


Traduzir com Google
Juan M.
Setor: Terceirização/Deslocalização
Porte da empresa: 10.001+ funcionários
Traduzido para o Português

Awesome Tool

Usado Diariamente durante Mais de dois anos
Avaliado em 11/04/2020
Fonte da avaliação: Capterra

I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Vantagens

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Desvantagens

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Lauren C.
Setor: Varejistas
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português

Great experience with Ujet!

Usado Diariamente durante Mais de um ano
Avaliado em 16/09/2019
Fonte da avaliação: Capterra

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Vantagens

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation.
-Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer.
-The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Desvantagens

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Jamie S.
Setor: Eletrônicos
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português

Poor strategic vision from leadership, broken and unstable product.

Usado Diariamente durante Mais de um ano
Avaliado em 26/05/2018
Fonte da avaliação: Capterra

None unfortunately.

Vantagens

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Desvantagens

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject.

The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago.
Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Carlos C.
Setor: Serviços ao consumidor
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português

UJET nice and easy software for customer service

Usado Diariamente durante Mais de um ano
Avaliado em 13/03/2020
Fonte da avaliação: Capterra

I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.

Vantagens

UJET is one of the easiest software for customer service, it is really easy for doing internal transfers or maintain the call in the best way possible. It got a lot of features that allow us as agent to know in what internal auxes we can be and what external auxes we can be as well. When it comes to call the clients and maintain the best experience on the call UJET will never let the call down

Desvantagens

Actually I've never seen something missing in this software It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Aireona W.
Setor: Recursos Humanos
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português

Wonderful

Usado Diariamente durante Mais de um ano
Avaliado em 17/09/2019
Fonte da avaliação: Capterra

It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

Vantagens

You can merge, transfer and mute calls. We could not do that on the last software.

Desvantagens

It will lag sometimes when disconnecting the call.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9,2/10
Baseado em 90 usuários
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Preço do UJET

Preço do UJET

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Please contact us for pricing details: https://www.ujet.co/contact-sales

Please contact us for pricing details: https://www.ujet.co/contact-sales

Relação qualidade/preço
4,8/5
Baseado em 90 usuários
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Recursos do UJET

Recursos do UJET

API
Alertas/transferência
Bate-papo
Comunicação multicanal
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão do fluxo de trabalho
Imagem de marca personalizável
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Mensagens instantâneas
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Questionários e feedback
Relatórios e estatística
Vários idiomas
Recursos
4,6/5
Baseado em 90 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre UJET

Mais informações sobre UJET

Principais recursos do UJET

  • API
  • Activity Dashboard
  • Authentication & Security
  • Automated Routing
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Transfer
  • Chat
  • Chat Functionality
  • Communication Management
  • Contact History
  • Contact Management
  • Contextual Search
  • Customer Experience Management
  • Customer Service Integration
  • Customer Support Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Known Issue Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Management
  • Real Time Reporting
  • Reporting & Statistics
  • Security & Encryption

Vantagens

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.

  • Perguntas frequentes sobre o UJET

    Perguntas frequentes sobre o UJET

    Abaixo estão algumas perguntas frequentes sobre o UJET.

    P: Que tipo de planos o UJET oferece?

    O UJET oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Please contact us for pricing details: https://www.ujet.co/contact-sales

    P: Quais são os principais recursos do UJET?

    O UJET oferece os seguintes recursos:

    • API
    • Activity Dashboard
    • Authentication & Security
    • Automated Routing
    • CRM Integration
    • Call Center Management
    • Call Recording
    • Call Transfer
    • Chat
    • Chat Functionality
    • Communication Management
    • Contact History
    • Contact Management
    • Contextual Search
    • Customer Experience Management
    • Customer Service Integration
    • Customer Support Tracking
    • IVR / Voice Recognition
    • Instant Messaging
    • Known Issue Management
    • Live Chat
    • Multi-Channel Communication
    • Multi-Channel Management
    • Real Time Reporting
    • Reporting & Statistics
    • Security & Encryption

    P: Quem costuma usar o UJET?

    Os clientes habituais do UJET são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o UJET está?

    O UJET está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o UJET oferece?

    O UJET tem os seguintes planos de preços:

    Assinatura

    P: O UJET é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o UJET.

    P: O UJET se integra com quais outros aplicativos?

    O UJET se integra com os seguintes aplicativos:

    Kustomer, Kustomer, Salesforce Sales Cloud, Zendesk

    P: Que nível de suporte o UJET oferece?

    O UJET oferece as seguintes opções de suporte:

    FAQs, Suporte por telefone