UJET

UJET

Customer interaction & support platform with CRM integration

4.5/5 (68 avaliações)

Resumo do UJET

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

UJET - Avaliações

Classificação geral
4.5/5
93% avaliações positivas
43
Excelente
20
Muito bom
3
Regular
1
Ruim
1
Péssimo
Lauren C.
Traduzir com Google

Great experience with Ujet!

Usado Diariamente durante Mais de um ano
Avaliado em 16/09/2019
Fonte da avaliação: Capterra

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Vantagens

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation.
-Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer.
-The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Desvantagens

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Valerie F.
Traduzir com Google

Values you as a customer

Usado Diariamente durante Mais de um ano
Avaliado em 21/03/2019
Fonte da avaliação: Capterra

Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

Vantagens

I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Desvantagens

Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Juan M.
Traduzir com Google

Easy to use

Usado Diariamente durante Mais de um ano
Avaliado em 20/09/2019
Fonte da avaliação: Capterra

UJET has helped our company simplify the management of our team. We have been using it for the past year and a half and it has been a great tool.

Vantagens

UJET has everything on a single page, it’s very easy to use and can quickly create reports of the team you manage. It also provides a lot of visibility on each user that the administrator tries to keep a track on.

Desvantagens

It does require a lot of memory to run smoothly and can constantly change report formats which can be inconvenient. It also lacks the ability to properly set priorities for users to properly manage a queue.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Enoch O.
Traduzir com Google

Game changer

Usado Diariamente durante Mais de dois anos
Avaliado em 17/09/2019
Fonte da avaliação: Capterra

Vantagens

The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it’s more reliable and very easy to use. They also understand the value of the relationship and treat you like a partner not a client to be sold things. Highly recommend.

Desvantagens

Reporting needs to be updated. Today it’s either the live dashboard or downloading excel files.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Bob B.
Traduzir com Google

What others can't do, Quick, Nimble and turned up in hours

Usado Diariamente durante Mais de um ano
Avaliado em 21/03/2019
Fonte da avaliação: Capterra

I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.

What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.

Vantagens

In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.

Desvantagens

Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do UJET

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Please contact us for pricing details: https://www.ujet.co/contact-sales

Recursos do UJET

  • API
  • Bate-papo
  • Comunicação multicanal
  • Histórico de contatos
  • Integração de CRM
  • Mensagens instantâneas
  • Painel de atividades
  • Relatórios e estatística

  • Gerenciamento de tickets de suporte
  • Gestão da base de conhecimento
  • Gestão do fluxo de trabalho
  • Imagem de marca personalizável
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Monitoramento
  • Monitoramento em tempo real
  • Notificações automáticas
  • Priorizar
  • Questionários e feedback

Mais informações sobre UJET

Principais recursos do UJET

  • API
  • Activity Dashboard
  • Authentication & Security
  • Automated Routing
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Transfer
  • Chat
  • Chat Functionality
  • Communication Management
  • Contact History
  • Contact Management
  • Contextual Search
  • Customer Experience Management
  • Customer Service Integration
  • Customer Support Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Known Issue Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Management
  • Real Time Reporting
  • Reporting & Statistics
  • Security & Encryption

Vantagens

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.

  • Perguntas frequentes sobre o UJET

    Abaixo estão algumas perguntas frequentes sobre o UJET.

    P: Que tipo de planos o UJET oferece?

    O UJET oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Avaliação gratuita: Não disponível

    Please contact us for pricing details: https://www.ujet.co/contact-sales

    P: Quais são os principais recursos do UJET?

    O UJET oferece os seguintes recursos:

    • API
    • Activity Dashboard
    • Authentication & Security
    • Automated Routing
    • CRM Integration
    • Call Center Management
    • Call Recording
    • Call Transfer
    • Chat
    • Chat Functionality
    • Communication Management
    • Contact History
    • Contact Management
    • Contextual Search
    • Customer Experience Management
    • Customer Service Integration
    • Customer Support Tracking
    • IVR / Voice Recognition
    • Instant Messaging
    • Known Issue Management
    • Live Chat
    • Multi-Channel Communication
    • Multi-Channel Management
    • Real Time Reporting
    • Reporting & Statistics
    • Security & Encryption

    P: Quem costuma usar o UJET?

    Os clientes habituais do UJET são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o UJET está?

    O UJET está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o UJET oferece?

    O UJET tem os seguintes planos de preços:

    Assinatura

    P: O UJET é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o UJET.

    P: O UJET se integra com quais outros aplicativos?

    O UJET se integra com os seguintes aplicativos:

    Kustomer, Kustomer, Salesforce Sales Cloud, Zendesk

    P: Que nível de suporte o UJET oferece?

    O UJET oferece as seguintes opções de suporte:

    FAQs, Suporte por telefone