Sobre o Naverisk

Naverisk is a complete RMM (remote monitoring and management) and service desk solution that provides robust technology monitoring, management, patching, alerting, scripting and automation for managed service providers and IT professionals.

Naverisk focuses on the business of servicing technology for customers, providing users with the monitoring, PSA, remote control and device management tools, including ticketing and billing functionality in a single, web-based solution.

Users can monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more, as well as troubleshoot and repair devices behind the scenes—without interrupting end users. Remote control access allows for integrated, secure and mobile friendly remote control tools powered by Splashtop.

Open source scripting allows users to run and automate scripts coded in OS native languages PowerShell, Batch, JavaScript and more. Users can also patch OS, device drivers and applications efficiently without the need for WSUS, define various agreements, type and billing/ invoicing options with SLAs for clients, and track, report and manage all helpdesk and technician activities with native and built-in ticketing.

Principais benefícios do Naverisk

  • Remote monitoring - Monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more.

  • Device management - Troubleshoot and repair devices behind the scenes—without interrupting end users.

  • Workflow & automation - Troubleshoot and repair devices behind the scenes without interrupting end users.

  • Ticketing & helpdesk - Track, report and manage all helpdesk and technician activities with native and built-in ticketing.

  • Real–time alerting - Receive real-time alerts and info about devices, networks, users and more.

  • Dispositivos

    Porte da empresa

    P M G

    Imagens

    Naverisk tickets
    Naverisk client information
    Naverisk settings
    Naverisk device details and performance
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    Naverisk - Vídeo
    Captura de tela do Naverisk: Naverisk tickets Captura de tela do Naverisk: Naverisk client information Captura de tela do Naverisk: Naverisk settings Captura de tela do Naverisk: Naverisk device details and performance

    Recursos

    Total de recursos do Naverisk: 115

    • API
    • Acesso sem supervisão
    • Acompanhamento de atividades
    • Agendamento
    • Agendamento automatizado
    • Agendamento de problemas
    • Agendamento de tarefas
    • Agendamento de trabalhos
    • Alerta em tempo real
    • Alertas de limites
    • Alertas por e-mail
    • Alertas/notificações
    • Alertas/transferência
    • Análise de dados em tempo real
    • Armazenamento de dados seguros
    • Atualização em tempo real
    • Auditoria de problemas
    • Backup automático
    • Backup e recuperação
    • Bate-papo ao vivo
    • Bate-papo em tempo real
    • CRM
    • Cobrança e faturamento
    • Compartilhamento de arquivos
    • Compartilhamento de tela
    • Compras e recebimento
    • Controle de horas e despesas
    • Controle do processo de aprovação
    • Controle e acesso remoto
    • Controles/permissões de acesso
    • Criação de painel
    • Dados em tempo real
    • Digitalização automática
    • Ferramentas de colaboração
    • Ferramentas de diagnóstico
    • Geração de relatórios de atendimento
    • Geração de relatórios de tempo de funcionamento
    • Gerenciamento da implantação
    • Gerenciamento de armazenamento de dados
    • Gerenciamento de configuração
    • Gerenciamento de correções
    • Gerenciamento de documentos
    • Gerenciamento de e-mails
    • Gerenciamento de faturas
    • Gerenciamento de tickets de suporte
    • Gestão da base de conhecimento
    • Gestão da disponibilidade
    • Gestão de Remediação
    • Gestão de ativos de TI
    • Gestão de atribuições
    • Gestão de auditorias
    • Gestão de clientes
    • Gestão de conformidade
    • Gestão de contratos e licenças
    • Gestão de edição
    • Gestão de estoques
    • Gestão de help desk
    • Gestão de incidentes
    • Gestão de lançamento
    • Gestão de prazos
    • Gestão de problemas
    • Gestão de projetos
    • Gestão de recursos
    • Gestão de recursos
    • Gestão de recursos de rede
    • Gestão de tarefas
    • Gestão de toda a rede
    • Gestão de tíquetes
    • Gestão do SLA (acordo do nível de serviço)
    • Gestão do conhecimento
    • Gestão do design
    • Gestão do fluxo de trabalho
    • Imagem de marca personalizável
    • Implantação Automática de Atualizações
    • Integração da contabilidade
    • Monitoramento
    • Monitoramento de e-mail
    • Monitoramento de endereço IP
    • Monitoramento de máquinas virtuais
    • Monitoramento de uso da Internet
    • Monitoramento do servidor
    • Monitoramento em tempo real
    • Monitoramento remoto e gestão
    • Monitoração da CPU
    • Monitoração da largura de banda
    • Notificações em tempo real
    • Orçamentos/estimativas
    • Painel
    • Painel de atividades
    • Para MSPs (Serviços gerenciados)
    • Personalização
    • Portal de autoatendimento
    • Portal do cliente
    • Prioridade de Atualização
    • Problemas recorrentes
    • Protocolo simples de gerência de rede (SNMP)
    • Questionários e feedback
    • Rastreamento de ativos de TI
    • Rastreamento de eventos
    • Rastreamento de itens faturáveis
    • Rastreamento de recursos
    • Rastreamento de tíquetes de suporte
    • Rastreamento do projeto
    • Registro de auditoria
    • Registros de eventos
    • Relatórios de resumos
    • Relatórios de tráfego da Internet
    • Relatórios e análise de dados
    • Relatórios e estatística
    • Relatórios em tempo real
    • Relatórios personalizáveis
    • Scanner de vulnerabilidades
    • Sincronização de dados
    • Supervisão de rede
    • Visualização de dados

    Alternativas

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    Kaseya VSA

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    #3 alternativa ao Naverisk
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    HarmonyPSA

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    Avaliações

    Classificação geral

    4,7 /5
    (31)
    Relação qualidade/preço
    4,7/5
    Recursos
    4,3/5
    Praticidade
    4,5/5
    Suporte ao cliente
    4,8/5

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    Exibindo 5 avaliações de 31
    Jon B.
    Classificação geral
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 9.0 /10

    Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

    Avaliado em 08/01/2018

    I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often...

    I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

    Vantagens

    simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

    Desvantagens

    all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

    Justin C.
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 2-10 funcionários
    • Usado Diariamente durante 1 a 5 meses
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 10.0 /10

    A Great RMM / PSA and Soon to Be Backup Solution

    Avaliado em 08/12/2020

    It had a bit of a learning curve to it, but their on boarding program with professional technicians...

    It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

    Vantagens

    Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

    Desvantagens

    Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.

    Andy H.
    Classificação geral
    • Setor: Consultório médico
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante Mais de um ano
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 1.0 /10

    Limited product, horrible customer service

    Avaliado em 06/02/2019

    In looking at these reviews, I can only surmise many manufactured.

    We used this product for two...

    In looking at these reviews, I can only surmise many manufactured.

    We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution.

    My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time.

    ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

    Vantagens

    Easy to use and simple. Quick deployment. Responsive UI.

    Desvantagens

    Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

    Doug H.
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 2-10 funcionários
    • Usado Diariamente durante Mais de um ano
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 9.0 /10

    Well, that was easy

    Avaliado em 13/05/2020

    Vantagens

    Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
    All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

    Desvantagens

    Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

    Glynn W.
    Classificação geral
    • Usado Diariamente durante 6 a 12 meses
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 8.0 /10

    Amazing tech support. Those guys are quick and very knowledgeable.

    Avaliado em 17/01/2018

    We use this software everyday to manage and maintain our clients end devices as well as for...

    We use this software everyday to manage and maintain our clients end devices as well as for ticketing.

    Vantagens

    The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit.

    Desvantagens

    My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need.

    Exibindo 5 avaliações de 31 Leia todas as avaliações

    Perguntas frequentes sobre o Naverisk

    Abaixo estão algumas perguntas frequentes sobre o Naverisk.

    O Naverisk oferece os seguintes planos de pagamento:

    • A partir de:
    • Teste Grátis: Disponível

    Não temos informações sobre os recursos do Naverisk.

    Os clientes habituais do Naverisk são:

    2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

    Não temos informações sobre os idiomas do Naverisk.

    O Naverisk é compatível com os seguintes dispositivos:

    O Naverisk se integra com os seguintes aplicativos:

    Autotask PSA, ConnectWise Control, ConnectWise Manage, QuickBooks Online Advanced, Splashtop Remote Support, TeamViewer, Xero, Zendesk, e-automate

    O Naverisk oferece as seguintes opções de suporte:

    Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone

    Categorias relacionadas

    Veja todas as categorias de software encontradas para Naverisk.