--- description: Avaliações detalhadas do TOPdesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o TOPdesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TOPdesk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [TOPdesk](/software/111785/topdesk) # TOPdesk Canonical: https://www.getapp.pt/software/111785/topdesk Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/111785/topdesk?page=2) > O TOPdesk é um software de gerenciamento de serviços alinhado à Biblioteca de Infraestrutura de Tecnologia da Informação (ITIL na sigla em inglês) com painéis de principais indicadores de desempenho (KPI na sigla em inglês) projetados para Suporte técnico de TI, gerenciamento de instalações e RH para ajudar nas comunicações > > Verdict: Rated **4.4/5** by 111 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 111 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: TOPdesk - **Location**: Delft, Países Baixos - **Founded**: 1993 ## Commercial Context - **Preço inicial**: 61,00 € - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, dinamarquês, espanhol, finlandês, francês, húngaro, inglês, italiano, neerlandês, norueguês, polaco, português, sueco - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Chile, Dinamarca, Espanha, Estados Unidos, Finlândia, França, Hungria, Irlanda, Itália, Luxemburgo, México, Noruega, Nova Zelândia, Países Baixos, Polónia and 7 more ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Administração de chaveiros - Agendamento - Agendamento de manutenção - Agendamento de plantão - Agendamento de problemas - Alertas de riscos - Alertas do celular - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Atribuição de solicitações - Ações ativadas por eventos - Ações corretivas e preventivas (CAPA) - Barcode/Ticket Scanning ## Integrations (59 total) - AFAS Software - AI Chatbot - Azure DevOps Server - BeyondTrust Remote Support - Bird - BlueDolphin - Chatbot - Clicksign - D4Sign - Digital Signage - Dynatrace - Ericsson NetCloud Manager - Exact Synergy - FastPass SSPR - Flexwhere ... and 44 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Sistemas de Tickets de TI](https://www.getapp.pt/directory/3479/it-ticketing-systems/software) - [Programas de Serviço de TI](https://www.getapp.pt/directory/1049/it-service/software) - [Software de Manutenção](https://www.getapp.pt/directory/327/maintenance-management/software) ## Alternativas 1. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (751 reviews) 2. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1786 reviews) 3. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Desk Manager](https://www.getapp.pt/software/2066040/desk-manager) — 4.8/5 (106 reviews) 5. [JIRA Service Management](https://www.getapp.pt/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Avaliações ### "Topdesk has improved over the years." — 4.0/5 > **Avaliador Verificado** | *10 de setembro de 2019* | Captação de recursos | Recommendation rating: 7.0/10 > > **Vantagens**: The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time. Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it. Setup of it was relatively easy. > > **Desvantagens**: We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying. I don't like the default search option of "Fuzzy". I always use the quotes around a search term to disable that. I would like the default be changed or at least configurable. > > All in all this is a sound product that gets the job done. As it is very configurable we have over the years automated al lot of services via the self-service portal. ----- ### "Simplifies life at the IT service Desk" — 4.0/5 > **Pieter** | *2 de janeiro de 2025* | Organização cívica e social | Recommendation rating: 6.0/10 > > **Vantagens**: Simple to use, lot's of easy to use buttons to navigate. With templates and best practices > > **Desvantagens**: It's just a platform that simplifies life at the IT service desk. People can drop their requests and tickets and the IT service desk can solve them. For assetmanagement is this platform not good enough. > > For dropping request and tickets and solve them it is the platform to be. ----- ### "TopDesk is a ticket system that has very basic functionality." — 3.0/5 > **Avaliador Verificado** | *10 de julho de 2018* | Seguros | Recommendation rating: 7.0/10 > > **Vantagens**: TopDesk is actively developing its product which is awesome\! It is a good ticket system that gets the job done. I have had very little down time. > > **Desvantagens**: They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost. > > Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box. ----- ### "TOPdesk academy essentials training" — 5.0/5 > **Stijn** | *27 de março de 2025* | Automotivo | Recommendation rating: 9.0/10 > > **Vantagens**: Bringing all the different features together to manage almost an entire environment > > **Desvantagens**: GUI is sometimes a bit unclear to find some options > > Very good. Very easy to use once the right procedures are in place ----- ### "Topdesk user review" — 4.0/5 > **A.** | *25 de setembro de 2024* | Relações governamentais | Recommendation rating: 9.0/10 > > **Vantagens**: Implementation and amendment in the way you (and your organisation) you like > > **Desvantagens**: The windows are changing, so you cannot use your printscreens anymore > > The people are nice and professional. ----- Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/111785/topdesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/111785/topdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data