Sapling

Vantagens

Having a platform for employees to learn about the culture and history of our organization, as well as get to know their colleagues ahead of starting, has greatly improved the onboarding process. We really enjoy the buddy feature, as it has taken our employee buddy program to a new level and increases engagement. Instead of having to use paper forms and checklists for onboarding, and sending back and forth emails, tasks are easily delegated to the appropriate people in my office and there's more transparency in the process.

Desvantagens

Sapling has released a plethora of new features in the year that I've been on the platform, many from customer feedback. I'd like to see an Office 365 integration, as there currently is one with G Suite.

Vantagens

I've implemented Sapling twice and found it easy to use and with a good CS rep, it'll go smoothly and your questions will be answered quickly. Once everything is set up, it's super easy to use.

Desvantagens

There are still some functions that aren't that great; ie. start date change, but Sapling is working on it.

Vantagens

Sapling targets CRMs and messaging platforms to help agents create personalized responses more efficiently. Managers gain conversational insights to coach and prepare teams. It helps you speed up your business process. It's great that Autocomplete Everywhere allows agents to respond to customers faster by providing deep learning-powered autocomplete suggestions across all messaging platforms.
Another favorite feature of Sapling Suggest is that it automatically suggests responses to customer chats or help desk calls by matching customer queries with relevant responses. It allows you to effortlessly manage high incoming volumes, in short, an excellent software.

Desvantagens

I did not have a negative experience about this software, everything is very good. There is nothing that I don't like.

Vantagens

Sapling provides a good interactive experience that eliminates duplicate efforts while attempting to accurately track important data for both the employee and management perspective.

Desvantagens

In getting up and running, the directive on how to load historical data from the employee perspective was vague.

Vantagens

I love Sapling, the fact that the customers, employees and even suppliers can connect and work together through this program is definitely a pro.

Desvantagens

I love everything about sapling but I wish they could integrate office 365 and also sometimes you have to have a minimum 40 count even if you want to leave something blank.