--- description: Avaliações detalhadas do VCC Live com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o VCC Live com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: VCC Live - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/275/call-center/software) > [VCC Live](/software/112247/vcc-live) # VCC Live Canonical: https://www.getapp.pt/software/112247/vcc-live Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/112247/vcc-live?page=2) > Solução de central de atendimento baseada na nuvem fácil de implantar, com recursos avançados de chamada, plataformas de gerenciamento e operador, segurança de dados, integrações de sistemas e estatísticas em tempo real. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 27 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: VCC Live - **Location**: Budapest, Hungria - **Founded**: 1999 ## Commercial Context - **Preço inicial**: 60,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop) - **Idiomas**: alemão, checo, húngaro, inglês, italiano, polaco, russo, ucraniano - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Hungria, Japão, México, Reino Unido, Índia ## Recursos - API - Agendamento de ligações - Alertas/notificações - Alerts/Escalation - Arquivo morto e retenção - Automatic Outbound Dialer - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Call center misto - Comunicação multicanal - Conexão VoIP - Conformidade FTC - Conformidade com FCC - Converter texto em voz - Digitação por teclado do telefone - Discador automático - Discador manual ## Integrations (4 total) - Adobe Commerce - Salesforce Marketing Cloud - Worldpay for Enterprise - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) - [Software de Discagem Preditiva](https://www.getapp.pt/directory/849/predictive-dialer/software) - [Programas de Gravação de Ligações](https://www.getapp.pt/directory/935/call-recording/software) - [Sistemas de Telefonia](https://www.getapp.pt/directory/294/telephony/software) ## Alternativas 1. [Genesys Cloud CX](https://www.getapp.pt/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 2. [Call Center Studio](https://www.getapp.pt/software/2037283/call-center-studio) — 4.5/5 (47 reviews) 3. [CTM](https://www.getapp.pt/software/127363/calltrackingmetrics) — 4.7/5 (158 reviews) 4. [Aircall](https://www.getapp.pt/software/100333/aircall) — 4.2/5 (459 reviews) 5. [Five9](https://www.getapp.pt/software/91276/five9) — 4.2/5 (481 reviews) ## Avaliações ### "Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents." — 4.0/5 > **Tamas** | *23 de abril de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC. > > **Desvantagens**: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well. > > Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems. ----- ### "Contact center of the financial institution" — 5.0/5 > **Milan** | *25 de outubro de 2022* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of use, intuitive user interface, lightning-fast support > > **Desvantagens**: Setting up some functions is a bit more complicated, but technical support will always help here > > We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests ----- ### "VCC review" — 3.0/5 > **Amber** | *19 de abril de 2019* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 6.0/10 > > **Vantagens**: Easy to learn and use in a call center setting. > > **Desvantagens**: Connectivity is sometimes spotty and software can freeze or crash easily. ----- ### "Excellent solution for distributed call center operations and home agents" — 4.0/5 > **Antonio** | *30 de abril de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales > > **Desvantagens**: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module. > > Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations ----- ### "Perfect call center solution, best customer care and technical support." — 5.0/5 > **Sarai** | *9 de maio de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect. > > **Desvantagens**: For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics. > > Simple to install, simple to use and get perfect experience and functionality. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/112247/vcc-live?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/112247/vcc-live) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data