--- description: Avaliações detalhadas do XCALLY com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o XCALLY com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XCALLY - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/275/call-center/software) > [XCALLY](/software/112271/xcally) # XCALLY Canonical: https://www.getapp.pt/software/112271/xcally Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/112271/xcally?page=2) > O XCALLY é uma solução de gerenciamento de central de atendimento omnicanal e um pacote de atendimento ao cliente para as centrais de atendimento de entrada, saída e combinadas. > > Verdict: Rated **4.8/5** by 130 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 130 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: XCALLY - **Location**: Paderno Dugnano, Itália - **Founded**: 2007 ## Commercial Context - **Preço inicial**: 29,00 € - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular) - **Idiomas**: alemão, checo, espanhol, estónio, francês, inglês, italiano, japonês, letão, lituano, malaio, português, português do Brasil, português europeu, sueco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Antígua e Barbuda, Argentina, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize, Benim, Bielorrússia and 157 more ## Recursos - API - Agendamento de ligações - Agendamento de retorno de chamada - Análise de sentimentos - Automated Attendant - Automatic Outbound Dialer - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Call center misto - Comunicação multicanal - Conexão VoIP - Converter texto em voz - Detecção de secretária eletrônica - Digitação por teclado do telefone - Discador automático - Discador automático - Discador manual ## Integrations (26 total) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... and 11 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.pt/directory/289/ivr/software) - [Sistemas de Telefonia](https://www.getapp.pt/directory/294/telephony/software) - [Software de Discagem Preditiva](https://www.getapp.pt/directory/849/predictive-dialer/software) ## Alternativas 1. [Voiso](https://www.getapp.pt/software/133847/voiso) — 4.7/5 (30 reviews) 2. [Five9](https://www.getapp.pt/software/91276/five9) — 4.2/5 (481 reviews) 3. [Aircall](https://www.getapp.pt/software/100333/aircall) — 4.2/5 (458 reviews) 4. [Squaretalk](https://www.getapp.pt/software/106691/squaretalk-matrix) — 4.9/5 (101 reviews) 5. [uContact](https://www.getapp.pt/software/105903/ucontact) — 4.5/5 (81 reviews) ## Avaliações ### "An excellent solution for managing the customer relationship" — 5.0/5 > **Pape Pathé** | *15 de fevereiro de 2019* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained. > > **Desvantagens**: No integration with Odoo yet Minimum number of users (at least one admin and one supervisor) > > I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use. Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance. Congratulations to the team for this wonderful job. ----- ### "great omnichannel" — 5.0/5 > **Michaela** | *18 de julho de 2024* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: Easy installation. Fast support response. Reasonable price. > > **Desvantagens**: Upgrade may bring some additional issues. ----- ### "XCally Review from a Thailand perspective" — 4.0/5 > **Claas** | *8 de agosto de 2018* | Telecomunicações | Recommendation rating: 7.0/10 > > **Vantagens**: The IVR builder and the XCally Softphone are great. > > **Desvantagens**: It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules. > > Good. ----- ### "Very Scalable\!" — 5.0/5 > **Matovu** | *14 de abril de 2020* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better\! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases. > > **Desvantagens**: It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations. The Dashboards are very insightful but there's room for improvement on the reports. > > Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback. ----- ### "We rely on XCALLY and it meets the challenge daily" — 5.0/5 > **Yehoshua** | *30 de julho de 2023* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more. > > **Desvantagens**: There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer\! > > We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works\! ----- Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/112271/xcally?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/112271/xcally) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data