Wix Answers

Wix Answers

The only unified customer support solution.

4,6/5 (19 avaliações)

Resumo do Wix Answers

O que é o Wix Answers?

Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. Driven by self-service and intuitive UI, the agent’s time is spent only on what’s actually needed: delivering spot-on answers and increasing customer satisfaction. All support channels working together to give insight into the most common customer pain points to build a better product and guarantee customer retention.

Resumo do Wix Answers

Preços

A partir de
US$ 80,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Wix Answers pricing starts at $80.00 per month, per user yearly, for the Unlimited package. There is not a free version of Wix Answers. Wix Answers does offer a free trial. By purchasing a product, all new releases, system updates and additional features in the same product - will be open for usage automatically.


Recursos do Wix Answers

Dispositivos
Porte da empresa
P M G
Mercados
Europa, Estados Unidos
Idiomas
Chinês (tradicional), Danês, Holandês, Inglês, Francês e outros 10, Alemão, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco

Capturas de tela

Captura de tela do Wix Answers: Top Issues Insights:
Get an overview of your company's top support issues, by viewing the articles that were linked to calls and tickets, learning which topics repeat themselves most.
Captura de tela do Wix Answers: Top Issues Insights:
Get an overview of your company's top support issues, by viewing the articles that were linked to calls and tickets, learning which topics repeat themselves most. Captura de tela do Wix Answers: Customer Journey Single Timeline Ticket Page:
View all the interactions a customer had with you, along with relevant details and history, in one single timeline, to see the full picture and respond in context. Captura de tela do Wix Answers: Call Center Live Dashboard:
Understand the current state of your Call Center, so you can react quickly, reduce wait time, and meet your customers' needs. Captura de tela do Wix Answers: Contextual Support Widget:
Use widgets as the main support touchpoints for customers, embed as many as needed anywhere in your product or website. Captura de tela do Wix Answers: Knowledge Base Articles List:
Easily create as many articles as needed, to support customers and internal teams. Optimize daily workflows with a clear view of the status of your content, and filter your view based on multiple criteria. Captura de tela do Wix Answers: Knowledge Base Insights:
Get a real-time overview on your knowledge base performance and put your data in context.

Wix Answers - Avaliações

Wix Answers - Avaliações

Classificação geral
4,6
/
5
Excelente
13

Muito bom
5

Regular
1

Ruim
0

Péssimo
0

Relação qualidade/preço
4,3
Recursos
4,2
Praticidade
4,6
Suporte ao cliente
4,5
95% dos usuários recomendam este app
Jainai J.

Very handy for the many facets of my business, Was easy to learn and navigate for the most...

Easy for clients to use, and for me to add articles.


Traduzir com Google
Charissa W.

Fantastic platform with so much potential!


Traduzir com Google
Avaliador Verificado

Help is pretty slow

Subpar.


Traduzir com Google
Avaliador Verificado

I love the fact that it's easy to use, easy to update and publish articles, and easy to...

We can easily configure and customize CSS and add customized scripts. We utilize the two-level hierarchy, category > article, instead of having to use the three-level hierarchy like Zendesk (category > subcategory > article). Adding users with permissions is great.


Traduzir com Google
Avi C.

Sharing knowledge with our customers and team members has never been easier!


Traduzir com Google
Jainai J.
Traduzido para o Português

Very handy for the many facets of my business, Was easy to learn and navigate for the most part.

Usado Diariamente durante 1 a 5 meses
Avaliado em 12/06/2018
Fonte da avaliação: Capterra

Easy for clients to use, and for me to add articles.

Vantagens

Clients seem to be able to find answers more easily. At least the ones who are not too lazy and inconsiderate: willing to bother me instead of finding the answers themselves.

Desvantagens

Main con: Much TOO pricey for the lowest level use /just one user. It feels more fitting if the price was halved for sole proprietors with no employees (for the knowledge base with no ads and custom url). The cost for the higher levels/ more employees, is understandable though.

Nitpicky thing: the "popular articles" was too out the way to find. Actually forgot how to find it twice.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Charissa W.
Traduzido para o Português

Fantastic platform with so much potential!

Usado Diariamente durante 1 a 5 meses
Avaliado em 24/04/2018
Fonte da avaliação: Capterra

Vantagens

With Wix Answers we were able to quickly and confidently get set up without any fuss. There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed! Their own customer support is also second to none.

The interface itself is quite intuitive, and easily managed between multiple languages and agents. The analytics have given us a whole new way to learn what our customers need, and why they're reaching out. Content is easy to maintain, and everything is fully linked and integrated right down to the translations in our help centre and saved replies.

Desvantagens

There are only two cons we've found so far:
1. The platform is quite new, so there are still features that are in development and not quite ready, or missing all together (when comparing to other platforms). For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent.
2. Learning and setting up the platform wasn't tricky, but did require a fair amount of trial and error. The help centre content that Wix provides covers the basics, but could be a bit more in depth allowing users to really understand how to use the features available.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Avaliador Verificado
Setor: Engenharia mecânica ou industrial
Porte da empresa: Profissional autônomo
Traduzido para o Português

Help is pretty slow

Usado Diariamente durante Mais de um ano
Avaliado em 19/11/2018
Fonte da avaliação: Capterra

Subpar.

Vantagens

Good to get help when it's needed, and decent community.

Desvantagens

Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 4.0/10

Avaliador Verificado
Setor: Internet
Porte da empresa: 201-500 funcionários
Traduzido para o Português

I love the fact that it's easy to use, easy to update and publish articles, and easy to configure.

Usado Diariamente durante 6 a 12 meses
Avaliado em 24/04/2018
Fonte da avaliação: Capterra

We can easily configure and customize CSS and add customized scripts. We utilize the two-level hierarchy, category > article, instead of having to use the three-level hierarchy like Zendesk (category > subcategory > article). Adding users with permissions is great.

Vantagens

I like the fact that I can create standalone articles (without appearing in the tree). I also like the fact that I can update and article and keep it in draft mode, while the original article still appears on the site (until I am ready to make the change).
As for setting up the site, it was real easy. It was easy to configure the CSS and brand it to look like our own site. Adding custom code (JavaScript, etc.) is very easy as well.

Desvantagens

I would like the option to tag users within an article, so the Product Managers can review an article that I wrote, and when they write comments, I would be notified (so I can go in and make changes).

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Avi C.
Traduzido para o Português

Sharing knowledge with our customers and team members has never been easier!

Usado Diariamente durante Mais de dois anos
Avaliado em 29/04/2018
Fonte da avaliação: Capterra

Vantagens

Thanks to a streamlined and user-friendly interface and advanced customization options, documenting and sharing knowledge with our customers has never been easier. Wix Answers packs a lot of features into a sleek and elegant product that can be used by virtually anyone to create visually stunning articles with great visibility in search engines.

Desvantagens

Some pretty basic functionalities are still missing such as a content collaboration with in-line comments, table editing options, and the ability to customize URL page slugs.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Recomendação do usuário
8,6/10
Baseado em 19 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Wix Answers

Preço do Wix Answers

A partir de
US$ 80,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Wix Answers pricing starts at $80.00 per month, per user yearly, for the Unlimited package. There is not a free version of Wix Answers. Wix Answers does offer a free trial. By purchasing a product, all new releases, system updates and additional features in the same product - will be open for usage automatically.

Wix Answers pricing starts at $80.00 per month, per user yearly, for the Unlimited package. There is not a free version of Wix Answers. Wix Answers does offer a free trial. By purchasing a product, all new releases, system updates and additional features in the same product - will be open for usage automatically.

Relação qualidade/preço
4,3/5
Baseado em 19 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Wix Answers

Recursos do Wix Answers

API
Alertas/transferência
Bate-papo
Comunicação multicanal
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão do fluxo de trabalho
Imagem de marca personalizável
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Mensagens instantâneas
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Questionários e feedback
Relatórios e estatística
Vários idiomas
Recursos
4,2/5
Baseado em 19 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Wix Answers

Mais informações sobre Wix Answers

Principais recursos do Wix Answers

  • Automated routing
  • Contract / SLA management
  • Customizable branding
  • Customizable widgets
  • Data management
  • FAQs & step-by-step guides
  • Help desk templates
  • Inbox management
  • Support ticket system

Vantagens

  • Unified solution - Putting all support channels under one platform.

  • Agent-centric mindset - Each product and feature is created with agents’ day-to-day in mind and based on real needs, to improve their efficiency.

  • Self-Service driven - All channels are backed with knowledge base articles within reach, to deflects tickets and keep knowledge consistent among customers, agents, and internal teams.

  • Top issues insights - Allow internal teams to understand the most common customer pain points, to build a better product.

  • Unlock all features forever - All existing and future releases in the same product you chose - will be open for usage automatically.

  • Perguntas frequentes sobre o Wix Answers

    Perguntas frequentes sobre o Wix Answers

    Abaixo estão algumas perguntas frequentes sobre o Wix Answers.

    P: Que tipo de planos o Wix Answers oferece?

    O Wix Answers oferece os seguintes planos de pagamento:

    A partir de: US$ 80,00/mês

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Wix Answers pricing starts at $80.00 per month, per user yearly, for the Unlimited package. There is not a free version of Wix Answers. Wix Answers does offer a free trial. By purchasing a product, all new releases, system updates and additional features in the same product - will be open for usage automatically.

    P: Quais são os principais recursos do Wix Answers?

    O Wix Answers oferece os seguintes recursos:

    • Automated routing
    • Contract / SLA management
    • Customizable branding
    • Customizable widgets
    • Data management
    • FAQs & step-by-step guides
    • Help desk templates
    • Inbox management
    • Support ticket system

    P: Quem costuma usar o Wix Answers?

    Os clientes habituais do Wix Answers são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Wix Answers está?

    O Wix Answers está nos seguintes idiomas:

    Chinês (tradicional), Danês, Holandês, Inglês, Francês, Alemão, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco

    P: Que tipo de planos o Wix Answers oferece?

    O Wix Answers tem os seguintes planos de preços:

    Assinatura

    P: O Wix Answers é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o Wix Answers.

    P: O Wix Answers se integra com quais outros aplicativos?

    O Wix Answers se integra com os seguintes aplicativos:

    Axonaut, BoomTown, Crowdin, HubSpot CRM, JIRA, Salesforce Sales Cloud, ServeManager, Shopify, Slack, Zapier

    P: Que nível de suporte o Wix Answers oferece?

    O Wix Answers oferece as seguintes opções de suporte:

    Suporte online, Suporte por telefone