Alloy Navigator
Sobre o Alloy Navigator
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
Preços a partir de:
19,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Alloy Navigator
Consumidores típicos
- Autônomos
- Pequenas empresas (2-50)
- Médias empresas (51-500)
- Grandes empresas (500 ou mais)
Implantação
- Baseado na nuvem
- Instalação local
Preços a partir de:
19,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Alloy Navigator
Imagens
Recursos
Total de recursos do Alloy Navigator: 157
Alternativas
monday.com
Freshservice
SolarWinds Service Desk
Spiceworks
Avaliações
Já tem o Alloy Navigator?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
- Setor: Impressão
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
If keeping track of everything is what you want, this product is for you! And I mean everything...
Avaliado em 21/07/2018
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base,...
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.
Vantagens
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.
Desvantagens
I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.
- Setor: Arquitetura e planejamento
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 8.0 /10
Doron's Alloy Review
Avaliado em 29/01/2021
Overall the application is solid, reliable. I have used it for the last 10 years and don't have...
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Vantagens
Software is reliable, user friendly and you get the results quickly.
Desvantagens
Some built-in features are limited and require alterations.
Alternativas consideradas
SpiceworksRazões para escolher o Alloy Navigator
We felt like that product quality was declining.Razões para mudar para o Alloy Navigator
Was simpler to maintain and operate with better results.
- Setor: Escritório de advocacia
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Has good potential
Avaliado em 01/02/2019
My overall experience is good. I went head on into a huge mess that was not very well maintained....
My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.
Vantagens
What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.
Desvantagens
The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.
Resposta do Alloy Software
Thanks for taking the time to review our product!
Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt!
Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with.
We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it!
Thanks for being part of the Alloy Software family!
- Setor: Manutenção predial
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Alloy navigator _review
Avaliado em 29/11/2022
Good tool to manage your IT support, incidents, assets etc.
Good tool to manage your IT support, incidents, assets etc.
Vantagens
Excellent software, reliable application, I am using it since 10 years.
Desvantagens
Support partners in UAE are not professional. I prefer online support.
Alternativas consideradas
SolarWinds Service Desk
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Alloy does the job
Avaliado em 30/07/2018
The majority of our IT department lives inside Alloy. It is simple to use for the average technician...
The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Vantagens
- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.
Desvantagens
- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.
Resposta do Alloy Software
Thanks for providing a review! We're happy you enjoy using our solution!
I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.
For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.
The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.
Please reach out to us if you need anything and thank you for using our solution!
Perguntas frequentes sobre o Alloy Navigator
Abaixo estão algumas perguntas frequentes sobre o Alloy Navigator.P: Que tipo de planos o Alloy Navigator oferece?
O Alloy Navigator oferece os seguintes planos de pagamento:
- A partir de: 19,00 US$/mês
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Alloy Navigator?
Os clientes habituais do Alloy Navigator são:
Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000
P: Em que idioma o Alloy Navigator está?
O Alloy Navigator está nos seguintes idiomas:
alemão, chinês, chinês tradicional, espanhol, francês, inglês, italiano, português, russo
P: O Alloy Navigator é compatível com dispositivos móveis?
O Alloy Navigator é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Alloy Navigator se integra com quais outros aplicativos?
O Alloy Navigator se integra com os seguintes aplicativos:
Auth0, Azure Active Directory, GoToAssist, Google Calendar, JumpCloud, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Intune, Microsoft Outlook, Microsoft Teams, Microsoft Word, Okta, OneLogin, OpsGenie, Ping Identity, Remote Support, Rescue, Slack, TeamViewer, Twitter, Zapier
P: Que nível de suporte o Alloy Navigator oferece?
O Alloy Navigator oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo
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