Alloy Navigator

Plataforma premiada de gerenciamento de ativos e de serviços de TI

4,5 /5 (43 avaliações) Escreva uma avaliação!

Resumo do Alloy Navigator

O que é o Alloy Navigator?

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

Resumo do Alloy Navigator

Preços

A partir de
US$ 19,00/mês

Opções de preços

Teste Grátis
Licença única
Gratuito
Assinatura
Relação qualidade/preço

Recursos do Alloy Navigator

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 5, Índia, Japão, Alemanha, Brasil, México
Idiomas
Chinês (simplificado), Chinês (tradicional), Inglês, Francês, Alemão e outros 4, Italiano, Português, Russo, Espanhol

Mídias

Real-time Analytics
Graphical Relationships
Seamless Communication
Vibrant Knowledge
Self-Service Solutions
Captura de tela do Alloy Navigator: Real-time Analytics Captura de tela do Alloy Navigator: Graphical Relationships Captura de tela do Alloy Navigator: Seamless Communication Captura de tela do Alloy Navigator: Vibrant Knowledge Captura de tela do Alloy Navigator: Self-Service Solutions

Alloy Navigator - Avaliações

Alloy Navigator - Avaliações

Classificação geral
4,5
/
5
Excelente
23

Muito bom
20

Regular
0

Ruim
0

Péssimo
0

Relação qualidade/preço
4,4
Recursos
4,4
Praticidade
4,1
Suporte ao cliente
4,7
100% dos usuários recomendam este app
Jeff W.

If keeping track of everything is what you want, this product is for you! And I mean...

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.


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Jörg M.

Alloy Navigator - our daily help - thank you!

We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.


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Vitaliy E.

Has good potential

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.


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Eric O.

Alloy does the job

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.


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Marshall M.

Great Support and Inventory Management Software

Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.


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Jeff W.
Setor: Impressão
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

If keeping track of everything is what you want, this product is for you! And I mean everything!

Usado Diariamente durante Mais de dois anos
Avaliado em 21/07/2018
Fonte da avaliação: Capterra

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Vantagens

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Desvantagens

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Jörg M.
Setor: Gestão da educação
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português
Traduzido para o Português

Alloy Navigator - our daily help - thank you!

Usado Diariamente durante Mais de dois anos
Avaliado em 17/08/2020
Fonte da avaliação: Capterra

We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.

Vantagens

All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required.
The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements.
Sub-tasks of Service Requests, incidents or projects can be managed clearly.
If you want, adjustments to workflows, masks, etc. can also be made.
Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!

Desvantagens

Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Vitaliy E.
Setor: Escritório de advocacia
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

Has good potential

Usado Diariamente durante 6 a 12 meses
Avaliado em 01/02/2019
Fonte da avaliação: Capterra

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Vantagens

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Desvantagens

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Traduzido para o Português

Resposta do Alloy Software

Thanks for taking the time to review our product!

Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt!

Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with.

We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it!

Thanks for being part of the Alloy Software family!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 6.0/10

Eric O.
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português
Traduzido para o Português

Alloy does the job

Usado Diariamente durante Mais de um ano
Avaliado em 30/07/2018
Fonte da avaliação: Capterra

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Vantagens

- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.

Desvantagens

- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.

Traduzido para o Português

Resposta do Alloy Software

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Marshall M.
Setor: Serviços financeiros
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

Great Support and Inventory Management Software

Usado Diariamente durante Mais de dois anos
Avaliado em 29/11/2018
Fonte da avaliação: Capterra

Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.

Vantagens

Our favorite part about the Alloy software is the scripting and automation it provides. You can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

Desvantagens

The scripting is a bit hard to understand if you don't come from a SQL background. However, Alloy's support team is excellent and has been able to help with every issue we've given them.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
8,9/10
Baseado em 43 usuários
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Preço do Alloy Navigator

Preço do Alloy Navigator

A partir de
US$ 19,00/mês
Teste Grátis
Licença única
Gratuito
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,4/5
Baseado em 43 usuários
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Recursos do Alloy Navigator

Recursos do Alloy Navigator

API
Acompanhamento de atividades
Alertas/transferência
Auditoria
Controle do acesso
Dados em tempo real
Ferramentas de colaboração
Função de busca
Gestão de conformidade
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Interface para arrastar e soltar
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Permissões por função
Relatórios e estatística
Visualização de dados
Recursos
4,4/5
Baseado em 43 usuários
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Categorias

Perguntas frequentes sobre o Alloy Navigator

Perguntas frequentes sobre o Alloy Navigator

Abaixo estão algumas perguntas frequentes sobre o Alloy Navigator.

P: Que tipo de planos o Alloy Navigator oferece?

O Alloy Navigator oferece os seguintes planos de pagamento:

A partir de: US$ 19,00/mês

Modelo de preços: Licença única, Gratuito, Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Alloy Navigator?

Não temos informações sobre os recursos do Alloy Navigator.

P: Quem costuma usar o Alloy Navigator?

Os clientes habituais do Alloy Navigator são:

Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte

P: Em que idioma o Alloy Navigator está?

O Alloy Navigator está nos seguintes idiomas:

Chinês (simplificado), Chinês (tradicional), Inglês, Francês, Alemão, Italiano, Português, Russo, Espanhol

P: Que tipo de planos o Alloy Navigator oferece?

O Alloy Navigator tem os seguintes planos de preços:

Licença única, Gratuito, Assinatura

P: O Alloy Navigator é compatível com disponíveis móveis?

O Alloy Navigator é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Alloy Navigator se integra com quais outros aplicativos?

O Alloy Navigator se integra com os seguintes aplicativos:

GoToAssist, Google Calendar, LogMeIn Rescue, Microsoft 365, Microsoft Excel, Microsoft Outlook, Microsoft Word, Slack, TeamViewer, Twitter

P: Que nível de suporte o Alloy Navigator oferece?

O Alloy Navigator oferece as seguintes opções de suporte:

Suporte por telefone, Suporte online, Fórum, Base de conhecimento, FAQs