RQ Retail Management

RQ Retail Management

Retail management system & POS for speciality retailers

4.3/5 (51 avaliações)

Resumo do RQ Retail Management

RQ Retail Management from iQmetrix is a full-suite point of sale (POS) and retail management system designed for speciality retailers which offers tools for customer management, inventory tracking, accounts monitoring, reporting and analytics, human resource management, marketing, and more. The cloud-based retail management system aims to help retail teams to provide an enhanced customer experience both at the point of sale and through their backend processes.

The RQ point of sale is designed to provide sales staff with the tools to handle customer requests and purchases by providing simplified workflows for sales processes. RQ facilitates the fulfillment of transactions from anywhere on the shopfloor with mobile and tablet optimization, and the interface can be connected to hardware devices or complete payment systems to provide an end-to-end purchase ecosystem. The RQ POS offers in-built functions such as suggestive selling and compatibility indicators to aid sales staff with offering the best suited add-ons for each customer or upselling relevant products.

RQ retail management integrates with third-party applications such as tax library and automated payment processing systems for seamless workflows, and the system can also be connected with the fulfillment tool Dropship to setup deliveries in-store and ensure customers never leave empty handed. RQ also facilitates inventory tracking and allows businesses to provide self-service catalog browsing of physical and virtual inventory for customers in-store on any tablet or mobile device. Other RQ features include a built-in CRM database, accounting management for tracking purchases and commissions, real-time reporting on every aspect of the business, HR tools for staff scheduling and holiday requests, targeted marketing campaign creation, and more.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Canadá, Estados Unidos

Idiomas

Inglês

RQ Retail Management - Avaliações

Classificação geral
4.3/5
92% avaliações positivas
27
Excelente
20
Muito bom
2
Média
2
Ruim
0
Péssimo
Adam W.
Traduzir com Google

RQ from iQMetrix - a brief review

Avaliado em 07/08/2014
Fonte da avaliação: SoftwareAdvice

Vantagens

The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software.

The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training.

The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data.

For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software.

Desvantagens

The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Patrick W.
Traduzir com Google

Full-featured retail solution, but a few lingering issues

Usado Diariamente durante Mais de dois anos
Avaliado em 09/11/2017
Fonte da avaliação: SoftwareAdvice

Vantagens

There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.

Desvantagens

For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Avaliador Verificado
Traduzir com Google

Best option available

Usado Diariamente durante Mais de dois anos
Avaliado em 12/12/2018
Fonte da avaliação: Capterra

For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.

Vantagens

RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.

Desvantagens

It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Stephanie H.
Traduzir com Google

Con company

Usado Diariamente durante Mais de dois anos
Avaliado em 29/08/2018
Fonte da avaliação: SoftwareAdvice

Vantagens

RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.

Desvantagens

RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Caleb T.
Traduzir com Google

Decent software for Cellphone sales.

Usado Diariamente durante Mais de dois anos
Avaliado em 31/05/2018
Fonte da avaliação: Capterra

Vantagens

RQ excels at taking all the different components in processing mobile device transactions and putting them into one place. Helps save alotta time and get your customer moving.

Desvantagens

The updating process could be sped up a little. Also sometimes it crashes mid sale and you have to start from scratch, but not before waiting a lifetime for it to load back up and get logged back in.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Preço do RQ Retail Management

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Contact iQmetrix for pricing information.

Recursos do RQ Retail Management

  • Geração de relatórios de vendas
  • Gerenciamento de faturas
  • Gestão de funcionários
  • Integração de terceiros
  • PDV
  • Painel de atividades
  • Rastreamento de estoque
  • Sistema de vales-presente

  • API
  • Banco de dados do cliente
  • Gestão de descontos
  • Gestão de estoques
  • Gestão de pedidos
  • Histórico do cliente
  • Lembretes automáticos
  • Notificações automáticas
  • Processamento de cartões de crédito
  • Programa de fidelidade do cliente
  • Relatórios e estatística
  • Várias localizações

Mais informações sobre RQ Retail Management

Principais recursos do RQ Retail Management

  • Activity dashboard
  • Audit trail
  • Billable hours tracking
  • Carrier activations
  • Client management
  • Consignments
  • Customer account profiles
  • Customer experience management
  • Electronic payments
  • Employee management
  • Facility scheduling
  • Gift card system
  • HR management
  • Industry specific configuration
  • Intranet compatibility
  • Inventory tracking
  • Invoice management
  • Layaway management
  • Loyalty program support
  • Merchandise planning
  • Multi-channel marketing
  • Online booking integration
  • Ordering automation
  • POS
  • Parts inventory management
  • Performance reports
  • Price management
  • Project time tracking
  • Real time data
  • Real time reporting
  • Retail analytics
  • Retail inventory anagement
  • Returns tracking
  • Sales forecasting
  • Sales trend analysis
  • Third party integration
  • Time off requests
  • Touch screen
  • Transaction monitoring
  • Vacation tracking
  • Visitor targeting
  • Website integration
  • Widgets
  • eCommerce management

Vantagens

  • Use RQ’s point of sale ecosystem to manage and process sales from anywhere. The system facilitates wireless sales from a mobile or tablet device so that sales can be made on the shop floor, or connect with hardware for receipt printing or card reading.

  • Manage and track inventory within the RQ Retail Management inventory console. Users can make informed stock replenishment decisions based on concrete data gathered from previous sales and current buying trends.

  • Utilize RQ retail management on tablets or mobile devices so that retail staff can go wireless and serve customers from anywhere on the shop floor.

  • Gain insight into business performance and sales with reporting and analytics on metrics such as sales trends, transaction history, and product forecasts.

  • Integrate with third-party applications for tax management, payment processing, dropship order fulfillment, HR, internal communications, and other processes, with connectors to apps including incomm, Chatterspot, Humanity, Brightstar, and more.

  • Perguntas frequentes sobre o RQ Retail Management

    Abaixo estão algumas perguntas frequentes sobre o RQ Retail Management.

    P: Que tipo de planos o RQ Retail Management oferece?

    O RQ Retail Management oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Avaliação gratuita: Não disponível

    Contact iQmetrix for pricing information.

    P: Quais são os principais recursos do RQ Retail Management?

    O RQ Retail Management oferece os seguintes recursos:

    • Activity dashboard
    • Audit trail
    • Billable hours tracking
    • Carrier activations
    • Client management
    • Consignments
    • Customer account profiles
    • Customer experience management
    • Electronic payments
    • Employee management
    • Facility scheduling
    • Gift card system
    • HR management
    • Industry specific configuration
    • Intranet compatibility
    • Inventory tracking
    • Invoice management
    • Layaway management
    • Loyalty program support
    • Merchandise planning
    • Multi-channel marketing
    • Online booking integration
    • Ordering automation
    • POS
    • Parts inventory management
    • Performance reports
    • Price management
    • Project time tracking
    • Real time data
    • Real time reporting
    • Retail analytics
    • Retail inventory anagement
    • Returns tracking
    • Sales forecasting
    • Sales trend analysis
    • Third party integration
    • Time off requests
    • Touch screen
    • Transaction monitoring
    • Vacation tracking
    • Visitor targeting
    • Website integration
    • Widgets
    • eCommerce management

    P: Quem costuma usar o RQ Retail Management?

    Os clientes habituais do RQ Retail Management são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o RQ Retail Management está?

    O RQ Retail Management está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o RQ Retail Management oferece?

    O RQ Retail Management tem os seguintes planos de preços:

    Assinatura

    P: O RQ Retail Management é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o RQ Retail Management.

    P: O RQ Retail Management se integra com quais outros aplicativos?

    O RQ Retail Management se integra com os seguintes aplicativos:

    Humanity, Sage | Accounting

    P: Que nível de suporte o RQ Retail Management oferece?

    O RQ Retail Management oferece as seguintes opções de suporte:

    FAQs, Suporte online, Suporte por telefone