Sobre o IT Glue

IT Glue is a cloud-based, SOC 2-compliant IT documentation platform designed to help managed service providers (MSPs) manage their documentation and reduce the time they spend searching for important information. The software offers flexible asset tracking, documentation automation, relationship mapping, checklists, workflows, and more.

With IT Glue, users can create custom checklists of action items, and assign these to team members, to manage team workflows and track the status of critical tasks. Checklist templates can be used to create standardized processes for use across the organization. Processes can also be made repeatable by generating and storing knowledge base and standard operating procedure (SOP) documents. Diagrams can be embedded for clarity, and articles can be linked to other documentation stored in IT Glue. The relationship mapping tools allow users to link any related items, with the aim of empowering self-service culture within organizations.

Runbooks allow users to generate PDF documentation packages for offline access to the structured information stored in IT Glue. Multiple runbooks can be created simultaneously for all, multiple, or individual clients.. Granular access controls and permissions give users full control over which documents are shared. The immutable audit trail and version control tools allow users to restore deleted items and revert to earlier versions of documents. Domains, devices, passwords, SSL certificates, and custom assets are all automatically versioned. IT Glue’s API enables integration with other platforms and extension of documentation, by providing programmatic read or write access to account data.

Preços a partir de:

US$ 19,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao IT Glue

Principais benefícios do IT Glue

  • Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients.

  • Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations.

  • The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components.

  • With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows.

  • Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps.

  • Dispositivos

    Porte da empresa

    P M G

    Mercados

    Austrália, Canadá, Estados Unidos

    Idiomas

    inglês

    Preços a partir de:

    US$ 19,00/mês

    • Versão gratuita
    • Teste Grátis
    • Assinatura

    5 principais alternativas ao IT Glue

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    Recursos

    Total de recursos do IT Glue: 61

    • API
    • Acesso offline
    • Acompanhamento de atividades
    • Alertas/notificações
    • Armazenamento de dados seguros
    • Armazenamento de documentos
    • Arquivo morto e retenção
    • Automação de documentos
    • Campos personalizáveis
    • Certificação e licenciamento
    • Compatibilidade com vários formatos
    • Conectores de dados
    • Controle de versões
    • Controles/permissões de acesso
    • Dados em tempo real
    • Ferramentas de colaboração
    • Fluxo de trabalho baseado em regras
    • Fluxo de trabalho configurável
    • Formulários personalizáveis
    • Gerenciamento de arquivos
    • Gerenciamento de configuração
    • Gerenciamento de documentos
    • Gerenciamento de senhas
    • Gerenciamento de usuários
    • Gestão da base de conhecimento
    • Gestão de auditorias
    • Gestão de contratos e licenças
    • Gestão de edição
    • Gestão de estoques
    • Gestão de fornecedores
    • Gestão de licenças
    • Gestão de modelos
    • Gestão de recursos
    • Gestão de tarefas
    • Gestão do SLA (acordo do nível de serviço)
    • Gestão do conhecimento
    • Gestão do fluxo de trabalho
    • Imagem de marca personalizável
    • Importação/exportação de dados
    • Indicadores de desempenho
    • Integração do Active Directory
    • Integrações de terceiros
    • Lembretes
    • Logon único
    • Mapeamento de dados
    • Modelos de documentos
    • Modelos personalizáveis
    • Múltiplas fontes de dados
    • Notificações em tempo real
    • Permissões por função
    • Pesquisa de texto completo
    • Pesquisa e filtro
    • Portal de autoatendimento
    • Rastreabilidade
    • Rastreamento de ativos de TI
    • Rastreamento de conformidade
    • Rastreamento de estoque
    • Rastreamento de recursos
    • Registro de auditoria
    • Revisão de documentos
    • Segurança de SSL

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    Avaliações

    Classificação geral

    4,6 /5
    (79)
    Relação qualidade/preço
    4,4/5
    Recursos
    4,4/5
    Praticidade
    4,5/5
    Suporte ao cliente
    4,5/5

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    Exibindo 5 avaliações de 79
    Nathan H.
    Classificação geral
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 10.0 /10

    ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

    Avaliado em 20/04/2018

    Vantagens

    The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

    Desvantagens

    There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.

    Patrick C.
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 8.0 /10

    IT Glue, a great product

    Avaliado em 14/05/2021

    Software product is amazing, the people that we deal with are amazing.
    We cannot say the same with...

    Software product is amazing, the people that we deal with are amazing.
    We cannot say the same with regards to the subscription/billing system, whilst claiming to be a Cloud Product, with Cloud Flexibility, Billing flexibility after the changing from IT Glue to Kaseya is a very bad experience.

    Vantagens

    Flexibility of the product, Run Books and Password handling.

    Desvantagens

    Cannot complain on anything with regards to the software.

    Alternativas consideradas

    ITBoost

    Razões para escolher o IT Glue

    The product delivers what it states in an easy manner and very easy to learn.

    Razões para mudar para o IT Glue

    3 years ago, when we decided to go for the product, IT Glue had a better interface, more functionality and delivered better reports for customers. Today IT Boost, in my opinion, is at par with IT Glue.
    Vinson M.
    Classificação geral
    • Usado Diariamente durante 6 a 12 meses
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 5.0 /10

    Good product, but greedy company and pushy sales people

    Avaliado em 03/05/2018

    Vantagens

    The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

    Desvantagens

    The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

    William R.
    Classificação geral
    • Setor: Alimentação e bebidas
    • Porte da empresa: 501-1.000 funcionários
    • Usado Diariamente durante 1 a 5 meses
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 8.0 /10

    The best on the market but could still use improvement

    Avaliado em 30/06/2021

    does the core requirements very well, but could use some QOL improvements. Please start implementing...

    does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

    Vantagens

    the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

    Desvantagens

    Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script changes. The API is also missing some key features to allow automation around setting expiration dates for items

    Alternativas consideradas

    Passportal

    Razões para mudar para o IT Glue

    better csv import and a step ahead all around
    Lauren S.
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 501-1.000 funcionários
    • Usado Diariamente durante 1 a 5 meses
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 5.0 /10

    Gets the job done

    Avaliado em 08/12/2019

    It is easier to find the documents we need! It's nice and organized and the search functions/customi...

    It is easier to find the documents we need! It's nice and organized and the search functions/customizability is wonderful!

    Vantagens

    I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull! The tutorials made our transition from SharePoint really nice and smooth!

    Desvantagens

    The UI is boring and not aesthetically pleasing at all. There's also a lot of tabs we dont use under each client, which it would be nice to get rid of/hide.

    Exibindo 5 avaliações de 79 Leia todas as avaliações

    Perguntas frequentes sobre o IT Glue

    Abaixo estão algumas perguntas frequentes sobre o IT Glue.

    O IT Glue oferece os seguintes planos de pagamento:

    • A partir de: US$ 19,00/mês
    • Modelo de preços: Assinatura
    • Teste Grátis: Não disponível

    Os clientes habituais do IT Glue são:

    Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000

    O IT Glue está nos seguintes idiomas:

    inglês

    O IT Glue é compatível com os seguintes dispositivos:

    Android (celular), iPhone (celular)

    O IT Glue se integra com os seguintes aplicativos:

    Addigy, Atera, Autotask PSA, Auvik, Backup Radar, Backupify, Cisco Meraki, Compliance Manager, ConnectWise Automate, ConnectWise Fortify, ConnectWise Manage, Continuum, Crewhu, Datto RMM, DeskDirector Portal, GitHub, Jamf Pro, Kaseya BMS, Kaseya VSA, LogMeIn Central, Lucidchart, NinjaRMM, Pulseway, Quickpass, RMM, ScalePad, ServiceNow, Slack, Syncro, ThreatLocker, Tigerpaw Software, Unitrends MSP, Vorex, Watchman Monitoring, Zapier, vCIOToolbox

    O IT Glue oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte por telefone, Bate-papo

    Categorias relacionadas

    Veja todas as categorias de software encontradas para IT Glue.