SMARTASSISTANT

SMARTASSISTANT

AI-powered digital sales assistant

4.8/5 (12 avaliações)

Resumo do SMARTASSISTANT

SMARTASSISTANT offers the leading SaaS platform to build and manage conversational, digital sales assistants for the web, mobile, chatbots, voice-enabled devices, and in-store use. Digital sales assistants leverage AI, machine learning and insights about purchase decision behavior to guide buyers to the right products, helping businesses drive conversions and sales on digital channels. SMARTASSISTANT is used by 150+ companies worldwide and simplifies choices for 15M people each year.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Canadá, Europa, Estados Unidos

Idiomas

Inglês

SMARTASSISTANT - Avaliações

Classificação geral
4.8/5
100% avaliações positivas
10
Excelente
2
Muito bom
0
Média
0
Ruim
0
Péssimo
Avaliador Verificado
Traduzir com Google

Highly recommended

Usado Diariamente durante Mais de dois anos
Avaliado em 29/08/2018
Fonte da avaliação: Capterra

Overall, I have been very impressed with the team at Smart Assistant. They’ve understood our objectives, and have come back with recommendations which have met and exceeded these. A very professional service – even with our never ending list of requirements and changes!

Vantagens

The product selector is seen as a key digital tool for Canon – used by a range of users who want to find the right product or those who know what they want but would like some further assurances. Being a considered purchase, we want to give our customers the confidence that they are buying the right products for their requirements. This software allows us to narrow down a specific range of products for each user.

Desvantagens

We now have access to regular reports which allow us to monitor performance by selector by market. I would like this data to be more granular - especially understanding users onsite behavior pre and post using the tool. I'm sure we can work towards this in the near future.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação

10.0/10
Kersten S.
Traduzir com Google

Great and flexible supprot europe wide

Usado Diariamente durante Mais de dois anos
Avaliado em 06/09/2018
Fonte da avaliação: Capterra

Great support from the project and customer success team while implementing the solution, rolling out to retailers and supporting them with tips.

Vantagens

Flexible solution to support not only individual brands or retailers, but to syndicate digital sales assistants across numerous retail partners. It allowed us to roll out across hundreds of retailers easily. The editing effort on their side is low and the quality of assistans is the same across all outlets.

Desvantagens

Initially retailers struggled to understand what changes they had to make in the advisors as the platform wasn't customized to our individual usecase.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Liv M.
Traduzir com Google

Great product!

Usado Diariamente durante Mais de dois anos
Avaliado em 04/09/2018
Fonte da avaliação: Capterra

Amazing!

Vantagens

We found Smart Assistant right at the time when we were desperately looking for a tool like this. Our customers were having a hard time picking the right product for themselves on our online store. Smart Assistant makes it super easy to narrow down options by asking 3 simple questions to our customers. Plus, they have amazing customer service!

Desvantagens

The backend of the tool is not super easy to get used to but Smart Assistant team is very helpful whenever you need more support.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
Traduzir com Google

SmartAssistant helped us get on track really fast with advisors

Usado Semanal durante Mais de dois anos
Avaliado em 03/09/2018
Fonte da avaliação: Capterra

Great folks and good atmosphere. Busy all around. You think, should I ask them for that? And then half of what you worried about was already done. The other half was done after one of the regular meetings. In three words: Great customer support.

Vantagens

I liked most that it was easy to integrate SmartAssistant's advisors on our website thanks to the great support of their customer success team. It was a charm, coming up with new advisors as far as their side was concerned. Our content management learned a lot of useful lessons. For me it was one this rare win-win situations for onsite merchandising and content management.

Desvantagens

They are editing the CSS in a different way than customers can do. But on the other other hand, customers can edit the CSS. You just have to tell them you changed something. And they will listen... I am wondering, if I should have put this on the Pros-side ;-)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
Traduzir com Google

An ideal product-finder solution on a budget

Usado Outro durante 6 a 12 meses
Avaliado em 07/09/2018
Fonte da avaliação: Capterra

This is a really good, skilled, multi-talented team that believes in the product and wants to help. They're responsive and speed is a priority for them. I felt confident knowing that we'd get where we needed to go, and get there quickly and economically.

Vantagens

I was lucky to have found SMARTASSISTANT after having priced out alternative solutions, as the product offered proven functionality very close to what we were envisioning without having to worry about the expense or effort of building a product from scratch. It was amazingly easy to implement, reasonably flexible and customizable, easy to manage, surprisingly lightweight -- and free to start. Though it didn't do exactly what we needed out of the box, the team was happy to work with us to ensure that it did.

Desvantagens

SMARTASSISTANT was built with a very specific vision of how a product selector should work. While that's great for people who want to hand them the keys and trust them, if you already have an idea in mind, it may not be exactly what you need. Luckily the team worked with us to build enhancements within reason, and when we needed enhancements that required significant effort, they still took care of them for a relatively small fee.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do SMARTASSISTANT

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

30-day free trial, no credit card required.
Contact Smart Information Systems for pricing information.

Recursos do SMARTASSISTANT

  • Formulários personalizados

  • API
  • Administração de website
  • Catálogo de produtos
  • Controle do acesso
  • Função de busca
  • Gestão de comércio eletrônico
  • Gestão de conteúdo
  • Gestão de modelos
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de comércio eletrônico
  • Integração de redes sociais
  • Integração de terceiros
  • Interface para arrastar e soltar
  • Modelos personalizáveis
  • Notificações automáticas
  • Pagamentos eletrônicos
  • Painel de atividades
  • Relatórios e estatística

Mais informações sobre SMARTASSISTANT

Principais recursos do SMARTASSISTANT

  • Analytics & insights
  • Artificial intelligence (AI)
  • Assisted selling
  • CRM integration
  • Chat integration
  • Digital sales assistants
  • Gift finders
  • Guided selling
  • Guided troubleshooting
  • Integrated lead capture form
  • Interactive call scripting
  • Interactive marketing campaigns
  • Interactive quizzes
  • Lead generation
  • Personalization
  • Product bundles
  • Product comparisons
  • Self-service customer support
  • Shopping Cart
  • Voice assistants

Perguntas frequentes sobre o SMARTASSISTANT

Abaixo estão algumas perguntas frequentes sobre o SMARTASSISTANT.

P: Que tipo de planos o SMARTASSISTANT oferece?

O SMARTASSISTANT oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Avaliação gratuita: Disponível

30-day free trial, no credit card required.
Contact Smart Information Systems for pricing information.

P: Quais são os principais recursos do SMARTASSISTANT?

O SMARTASSISTANT oferece os seguintes recursos:

  • Analytics & insights
  • Artificial intelligence (AI)
  • Assisted selling
  • CRM integration
  • Chat integration
  • Digital sales assistants
  • Gift finders
  • Guided selling
  • Guided troubleshooting
  • Integrated lead capture form
  • Interactive call scripting
  • Interactive marketing campaigns
  • Interactive quizzes
  • Lead generation
  • Personalization
  • Product bundles
  • Product comparisons
  • Self-service customer support
  • Shopping Cart
  • Voice assistants

P: Quem costuma usar o SMARTASSISTANT?

Os clientes habituais do SMARTASSISTANT são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o SMARTASSISTANT está?

O SMARTASSISTANT está nos seguintes idiomas:

Inglês

P: Que tipo de planos o SMARTASSISTANT oferece?

O SMARTASSISTANT tem os seguintes planos de preços:

Assinatura

P: O SMARTASSISTANT é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o SMARTASSISTANT.

P: O SMARTASSISTANT se integra com quais outros aplicativos?

O SMARTASSISTANT se integra com os seguintes aplicativos:

Bazaarvoice, Magento, Microsoft Dynamics CRM, Salesforce Sales Cloud, Shopify, SugarCRM, WooCommerce, Zoho CRM

P: Que nível de suporte o SMARTASSISTANT oferece?

O SMARTASSISTANT oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo