Thryv

Thryv

All-in-one management software built for small business

3.9/5 (146 avaliações)

Resumo do Thryv

Thryv is the all-in-one management software built for small business. Unlike other software, Thryv integrates features like contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Small businesses only need one tool, one login, and one screen to manage it all. Thryv works on iOS and Android-operated mobile device so business owners have completed access and visibility to Thryv on-the-go, 24/7.

Thryv starts with contact and customer management through its built-in, fully functional CRM. Businesses can manage their contact database, engage and nurture leads through scheduled communications, and gain insight into customers through enriched data analytics. Businesses can then communicate with contacts and customers through text (SMS) and email, all from one dashboard. Business owners can schedule automatic reminders to respond to client messages, or trigger appointment and payment reminders to clients in advance.

Businesses also use Thryv to establish an online presence, with consistent business listings across over 60 trusted sites as well as a custom web portal for engaging new and current clients. Thryv includes reputation management, so business owners can also monitor their online ratings and reviews, and respond to feedback quickly.

Thryv handles online appointment scheduling and booking management for one-on-one appointments, group classes, and other large-scale events. It includes calendar syncing, so business owners get insight into their staff's schedules. Schedule automatic reminders in advance to reduce the number of no shows. Let clients pay you upon booking, in advance, on a payment schedule or by installment, at the time of appointment, or later, all from Thryv. Thryv integrates with PayPal's Braintree to offer credit card processing and mobile card scanning at competitive, no surprises, rates.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês, Francês, Alemão, Hebreu, Polonês e outros 3, Português, Russo, Espanhol

Thryv - Avaliações

Classificação geral
3.9/5
74% avaliações positivas
77
Excelente
31
Muito bom
9
Média
3
Ruim
26
Péssimo
Avaliador Verificado
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Thryv for HR use

Usado Diariamente durante 1 a 5 meses
Avaliado em 25/09/2018
Fonte da avaliação: Capterra

We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Vantagens

Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Desvantagens

While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Resposta do Thryv

Hi,

Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business!

- Ed

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Monica B.
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Dipping my small business toe into CRM

Usado Diariamente durante 6 a 12 meses
Avaliado em 23/07/2019
Fonte da avaliação: Capterra

I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!

Vantagens

I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.

Desvantagens

I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Alice J.
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Thryv = Transforming how we do business!

Usado Diariamente durante Mais de um ano
Avaliado em 19/08/2019
Fonte da avaliação: Capterra

Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.

Vantagens

What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.

Desvantagens

Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Doug D.
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Caution

Usado Diariamente durante 1 a 5 meses
Avaliado em 10/02/2019
Fonte da avaliação: Capterra

It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Vantagens

I like that it advertised on over 60 sites supposedly

Desvantagens

I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Resposta do Thryv

Hi Doug,

I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns.

Thanks,
Ed

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

0.0/10
Catherine S.
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Thryv helps me Thrive!

Usado Diariamente durante Mais de um ano
Avaliado em 11/06/2019
Fonte da avaliação: Capterra

I do like this Business program more that the piece-mil style of programs I had before. Everything is within this model and I do not have to try to combine my Books, Appointments, schedules, online presence or documents...everything is here. Any new business needs to use this sort of program to become a more professional looking business.

Vantagens

As a new business owner I have found the Thryv Business program to be very helpful and convenient for me and my customers. The notifications come quickly and on all my devices so no one is left hanging especially my business. I have used the chat and telephone customer service lines to educate me and help me move free and easily through the Dashboard and all its features.

Desvantagens

Some of the features I am not as well familiar with do need a little extra help which I need through the Thryv support agents. I have the lowest tier Thryv account which does not offer total flexibilty but as my business grows I expect to be able to upgrade.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Recursos do Thryv

  • API
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Gestão de calendários
  • Lembretes automáticos
  • Modelos personalizáveis
  • Pagamentos eletrônicos
  • Painel de atividades

  • Acompanhamento de atividades
  • Criação de relatórios personalizável
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Integração do celular
  • Notificações automáticas
  • Relatórios e estatística

Mais informações sobre Thryv

Principais recursos do Thryv

  • Activity dashboard
  • Advertising management
  • Analytics/ROI tracking
  • Appointment reminders
  • Automatic reminders
  • Booking management
  • Calendar management
  • Calendar sync
  • Callback scheduling
  • Campaign planning
  • Campaign scheduling
  • Chat
  • Class scheduling
  • Click-through tracking
  • Client portal
  • Communication management
  • Contact database
  • Contact import/export
  • Content / blogging platform
  • Credit card processing
  • Custom fields
  • Customer review platform
  • Customer segmentation
  • Customizable templates
  • Electronic payments
  • Email invitations & reminders
  • Email tracking
  • Estimating
  • Event scheduling
  • Feedback management
  • Filtered views
  • Interaction tracking
  • Internal chat integration
  • Invoice management
  • Landing pages / web forms
  • Lead segmentation
  • Marketing automation integration
  • Multi-channel marketing
  • Online booking
  • Online booking integration
  • Opportunity management
  • Permission management
  • Quote management
  • Quotes/proposals
  • Ratings & reviews
  • Recurring appointments
  • Review monitoring
  • SMS integration
  • SMS marketing
  • Search functionality
  • Search marketing
  • Segmentation
  • Social marketing
  • Social media monitoring
  • Social network marketing
  • Source tracking
  • Tagging

Vantagens

  • Contact and Customer Management: Manage your contact and customer database. Segment and filter data with custom tags to fit your business. Gain insights into every individual with automatic internet cross-referencing. Thryv searches the web and consolidates data from social profiles and online databases, linking it to your records.

  • Appointment Booking: Help clients book appointments, group classes, and events 24/7 with Thryv's online booking tool that integrates wth your website, business listings, and a custom online client portal. Then sync your team's calendars so you have visibility into your business's workload and team's time.

  • Social Media: Connect Thryv to top social media sites like Facebook, Twitter, LinkedIn, Google+ and Instagram. Schedule social media posts at once, or in advance, and push content out straight from Thryv. Access Thryv’s library of pre-written posts to gain inspiration and save time.

  • Online Payment Processing: Process credit card payments within Thryv both online, or on the spot in person. Thryv integrates with PayPal's Braintree to offer the most competitive rates in the market. Businesses can also send professional, electronic quotes, estimates, invoices and receipts, to help get paid on time, every time.

  • Online Presence: Businesses can load and lock consistent information across the top business listings sites online including Google, Facebook and more, to improve search engine optimization and get found easily. Thryv also handles online reputation management so business owners can view and manage online ratings and reviews, responding to feedback in real time.

  • Perguntas frequentes sobre o Thryv

    Abaixo estão algumas perguntas frequentes sobre o Thryv.

    P: Que tipo de planos o Thryv oferece?

    O Thryv oferece os seguintes planos de pagamento:

    Avaliação gratuita: Não disponível

    P: Quais são os principais recursos do Thryv?

    O Thryv oferece os seguintes recursos:

    • Activity dashboard
    • Advertising management
    • Analytics/ROI tracking
    • Appointment reminders
    • Automatic reminders
    • Booking management
    • Calendar management
    • Calendar sync
    • Callback scheduling
    • Campaign planning
    • Campaign scheduling
    • Chat
    • Class scheduling
    • Click-through tracking
    • Client portal
    • Communication management
    • Contact database
    • Contact import/export
    • Content / blogging platform
    • Credit card processing
    • Custom fields
    • Customer review platform
    • Customer segmentation
    • Customizable templates
    • Electronic payments
    • Email invitations & reminders
    • Email tracking
    • Estimating
    • Event scheduling
    • Feedback management
    • Filtered views
    • Interaction tracking
    • Internal chat integration
    • Invoice management
    • Landing pages / web forms
    • Lead segmentation
    • Marketing automation integration
    • Multi-channel marketing
    • Online booking
    • Online booking integration
    • Opportunity management
    • Permission management
    • Quote management
    • Quotes/proposals
    • Ratings & reviews
    • Recurring appointments
    • Review monitoring
    • SMS integration
    • SMS marketing
    • Search functionality
    • Search marketing
    • Segmentation
    • Social marketing
    • Social media monitoring
    • Social network marketing
    • Source tracking
    • Tagging

    P: Quem costuma usar o Thryv?

    Os clientes habituais do Thryv são:

    Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Thryv está?

    O Thryv está nos seguintes idiomas:

    Inglês, Francês, Alemão, Hebreu, Polonês, Português, Russo, Espanhol

    P: Que tipo de planos o Thryv oferece?

    Não temos informações sobre os planos de pagamento do Thryv.

    P: O Thryv é compatível com disponíveis móveis?

    O Thryv é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Thryv se integra com quais outros aplicativos?

    O Thryv se integra com os seguintes aplicativos:

    Cognito Forms, GoCanvas, Highrise CRM, HoneyBook, LiveChat, Mailchimp, Pardot, RightSignature, Shopify, Twitter

    P: Que nível de suporte o Thryv oferece?

    O Thryv oferece as seguintes opções de suporte:

    Fórum, Base de conhecimento, Suporte online, Suporte por telefone