LogMeIn Pro

Vantagens

Logmein pro is one of the most amazing products I have ever tested and used.
You literally can't go wrong with it.
You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

Vantagens

It is an excellent price for the functionality. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is very easy to use, with very few kinks. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time.

Desvantagens

The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It would be nice if it was optional to change the resolution, but it does it automatically. I would like to just zoom in when necessary and otherwise see the entire screen.

Vantagens

The client software was very easy to test, validate and deploy on short notice for our entire organization. The ability to provide multi-factor authentication for end users, coupled with simplistic control access from an administrative portal made this a no brainer. You get great value for what they can offer in their product.

Desvantagens

Occasional random end user disconnects using the remote computer connection even over a strong internet connection without lag. Not the greatest graphics experience if you are attempting to remotely control a PC in which performance is needed, but that is to be expected with any remote application.

Vantagens

Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.

Desvantagens

To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein.
Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.

Vantagens

I liked the Remote Access feature, the ability to remotely manage without connecting to the screen.

Desvantagens

After they hiked up their prices, we switched to a cheaper alternative.