SuperOffice CRM

SuperOffice CRM

CRM software for sales, marketing & customer service teams

4.2/5 (99 avaliações)

Resumo do SuperOffice CRM

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.

Preços

A partir de
€ 44,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Europa, Alemanha, Reino Unido

Idiomas

Danês, Holandês, Inglês, Alemão, Norueguês, Sueco

SuperOffice CRM - Avaliações

Classificação geral
4.2/5
93% avaliações positivas
32
Excelente
60
Muito bom
4
Média
3
Ruim
0
Péssimo
Marcel S.
Traduzir com Google

It really is the most user friendly CRM that you can imagine.

Usado Diariamente durante Mais de dois anos
Avaliado em 16/07/2018
Fonte da avaliação: Capterra

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Vantagens

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Desvantagens

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Rob S.
Traduzir com Google

My experience after one year we work with SuperOffice

Usado Diariamente durante Mais de um ano
Avaliado em 23/10/2018
Fonte da avaliação: Capterra

In general, the system works well.

Vantagens

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Desvantagens

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Simon W.
Traduzir com Google

An easy to use CRM with many functions!

Usado Diariamente durante Mais de dois anos
Avaliado em 03/04/2019
Fonte da avaliação: Capterra

Could not do without it today. Used daily and often in the phone.

Vantagens

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Desvantagens

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação

9.0/10
Avaliador Verificado
Traduzir com Google

Save time and increase overview

Usado Diariamente durante Mais de dois anos
Avaliado em 16/11/2018
Fonte da avaliação: Capterra

Good product, easy to use.

Vantagens

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Desvantagens

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Avaliador Verificado
Traduzir com Google

Have used SuperOffice on and off since 1995

Usado Diariamente durante Mais de dois anos
Avaliado em 03/04/2019
Fonte da avaliação: Capterra

Keep track of clients and candidates and setting a an easy "to do/reminder list"

Vantagens

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Desvantagens

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10

Preço do SuperOffice CRM

A partir de
€ 44,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Standard CRM: €44/user/month, billed annually.
Marketing: €55/user/month, billed annually.
Sales: €55/user/month, billed annually.
Service: €55/user/month, billed annually.
Complete CRM: €65/user/month, billed annually.

Recursos do SuperOffice CRM

  • API
  • Acompanhamento de atividades
  • Importação/exportação de dados
  • Notificações automáticas
  • Relatórios e estatística

  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Integração do celular
  • Lembretes automáticos
  • Modelos personalizáveis
  • Pagamentos eletrônicos
  • Painel de atividades

Mais informações sobre SuperOffice CRM

Principais recursos do SuperOffice CRM

  • API
  • Access management
  • Activity management
  • Apps & integrations
  • Automated alerts
  • Automatic routing & escalation
  • Availability management
  • Bounce handling
  • Bulk update management
  • Business intelligence
  • Calendar synchronization
  • Call logging
  • Campaign management
  • Chat
  • Collaboration tools
  • Company management
  • Consent management
  • Contact import/export
  • Customer account management
  • Customer portal
  • Data encryption
  • Document management
  • Email templates
  • Forms management
  • GDPR compliance
  • Help desk management
  • Inbox management
  • Incident management
  • Incoming call management
  • Interaction tracking
  • Keyword filters
  • Lead age tracking
  • Link triggers
  • Macros
  • Microsoft Office integration
  • Mobile CRM
  • Periodic reporting
  • Personalized 'thank you' pages
  • Personalized newsletters
  • Prioritizing
  • Privacy data lifecycle management
  • Project management
  • Project planning
  • Queue management
  • Quote management
  • Reporting & analytics
  • Rich content management
  • Sales activity tracking
  • Sales guide
  • Search functionality
  • Segmentation
  • Shared database
  • Subscription management
  • Targeted follow-up actions
  • Ticket management
  • To-do lists
  • Tracking features

Vantagens

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.

  • Perguntas frequentes sobre o SuperOffice CRM

    Abaixo estão algumas perguntas frequentes sobre o SuperOffice CRM.

    P: Que tipo de planos o SuperOffice CRM oferece?

    O SuperOffice CRM oferece os seguintes planos de pagamento:

    A partir de: € 44,00/mês

    Modelo de preços: Assinatura

    Avaliação gratuita: Disponível

    Standard CRM: €44/user/month, billed annually.
    Marketing: €55/user/month, billed annually.
    Sales: €55/user/month, billed annually.
    Service: €55/user/month, billed annually.
    Complete CRM: €65/user/month, billed annually.

    P: Quais são os principais recursos do SuperOffice CRM?

    O SuperOffice CRM oferece os seguintes recursos:

    • API
    • Access management
    • Activity management
    • Apps & integrations
    • Automated alerts
    • Automatic routing & escalation
    • Availability management
    • Bounce handling
    • Bulk update management
    • Business intelligence
    • Calendar synchronization
    • Call logging
    • Campaign management
    • Chat
    • Collaboration tools
    • Company management
    • Consent management
    • Contact import/export
    • Customer account management
    • Customer portal
    • Data encryption
    • Document management
    • Email templates
    • Forms management
    • GDPR compliance
    • Help desk management
    • Inbox management
    • Incident management
    • Incoming call management
    • Interaction tracking
    • Keyword filters
    • Lead age tracking
    • Link triggers
    • Macros
    • Microsoft Office integration
    • Mobile CRM
    • Periodic reporting
    • Personalized 'thank you' pages
    • Personalized newsletters
    • Prioritizing
    • Privacy data lifecycle management
    • Project management
    • Project planning
    • Queue management
    • Quote management
    • Reporting & analytics
    • Rich content management
    • Sales activity tracking
    • Sales guide
    • Search functionality
    • Segmentation
    • Shared database
    • Subscription management
    • Targeted follow-up actions
    • Ticket management
    • To-do lists
    • Tracking features

    P: Quem costuma usar o SuperOffice CRM?

    Os clientes habituais do SuperOffice CRM são:

    Empresas de médio porte, Pequenas empresas

    P: Em que idioma o SuperOffice CRM está?

    O SuperOffice CRM está nos seguintes idiomas:

    Danês, Holandês, Inglês, Alemão, Norueguês, Sueco

    P: Que tipo de planos o SuperOffice CRM oferece?

    O SuperOffice CRM tem os seguintes planos de preços:

    Assinatura

    P: O SuperOffice CRM é compatível com disponíveis móveis?

    O SuperOffice CRM é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O SuperOffice CRM se integra com quais outros aplicativos?

    O SuperOffice CRM se integra com os seguintes aplicativos:

    Dynamics 365, G Suite, Gmail, LinkedIn, Microsoft Dynamics NAV, Office 365, SalesScreen, Vainu, Zapier, e-conomic

    P: Que nível de suporte o SuperOffice CRM oferece?

    O SuperOffice CRM oferece as seguintes opções de suporte:

    FAQs, Suporte online, Suporte por telefone