O CloudTalk é um sistema telefônico inteligente centrado no usuário, que oferece mais de 40 recursos de chamadas avançadas. O software é usado principalmente pelo suporte ao cliente e por equipes de vendas que trabalham em startups, pequenas e médias empresas ou comércio eletrônico. Comece com uma avaliação GRATUITA de 14 dias.
Acessível em aplicativos de navegador e área de trabalho, o CloudTalk permite que as equipes de vendas e call center façam e recebam chamadas em qualquer lugar, em qualquer dispositivo, com números internacionais de mais de 80 países. Alguns dos principais recursos do CloudTalk incluem: recursos básicos de chamadas, distribuição automatizada de chamadas, resposta de voz interativa, cartão de cliente em tempo real, geração de relatórios personalizados, clique para ligar, estatísticas de chamadas, painel em tempo real, conferência telefônica e muitos outros.
O CloudTalk integra-se a soluções populares de gestão do relacionamento com o cliente (CRM), helpdesk e comércio eletrônico (incluindo Zendesk, Pipedrive, HelpScout, Live Agent, Zoho CRM e Magento) com integrações predefinidas de um clique e pode ser conectado a qualquer outra ferramenta por meio de uma API aberta.
As equipes sempre têm acesso a informações atualizadas em todas as plataformas. Os agentes podem ver todos os detalhes do cliente antes de atenderem a chamada para torná-la mais personalizada e rápida.
We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!
We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.
We would need more software connected to CloudTalk to even more dig into automation.
Overall we are pretty satisfied with CloudTalk. We were able to reduce our time spent on email dealing with more phone calls, since they are quick to handle and on top of that we increased our sales with potential prospects.
Combination of using standard call functionality with a modern approach towards call centers. This piece of software completely changed the way we are handling phone support.
All those small features such as call routing, tagging or recording make it very easy to handle more phone requests than before without actually increasing size of our department.
Since the start of growth, we had more phone calls or chats from customers and this definitely helped us save some time for more important stuff.
I wish they go and grow to complex customer service solution, even thought they have their integrations, it's always better to use less software.
There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.
One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.
Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.
For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.
I love how simple it is to use and how quickly it is to learn!
The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well.
I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option.
Thank you very much for taking the time to share with us your though about CloudTalk!
We are really happy that you managed to setup our software very quickly and you liked our customer support team.
We are really sorry, that we could give you number you requested, but as we already explain you it is an industry issue.
Have a nice day!
Kris from CloudTalk
Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.
Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.
We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.
We are so happy to hear that you work with us for more than 2 years.
Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning."
We always try to listen and adjust our product according to the customers needs.
Have a great day!
Kris from CloudTalk
Abaixo estão algumas perguntas frequentes sobre o CloudTalk.
O CloudTalk oferece os seguintes planos de pagamento:
A partir de: US$ 10,00/mês
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
Não temos informações sobre os recursos do CloudTalk.
Os clientes habituais do CloudTalk são:
Grandes empresas, Empresas de médio porte, Pequenas empresas
O CloudTalk está nos seguintes idiomas:
O CloudTalk tem os seguintes planos de preços:
Não temos informações sobre os dispositivos compatíveis com o CloudTalk.
O CloudTalk se integra com os seguintes aplicativos:
BigCommerce, Freshdesk, Help Scout, LiveChat, Microsoft Dynamics CRM, Pipedrive, Salesforce Sales Cloud, Shopify, Zendesk, Zoho CRM
O CloudTalk oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo