--- description: Avaliações detalhadas do CloudTalk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o CloudTalk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CloudTalk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Contabilidade de Chamadas](/directory/274/call-accounting/software) > [CloudTalk](/software/114835/cloudtalk) # CloudTalk Canonical: https://www.getapp.pt/software/114835/cloudtalk Page: 1 / 12\ Seguinte: [Next page](https://www.getapp.pt/software/114835/cloudtalk?page=2) > O CloudTalk é uma solução de call center baseada na nuvem para equipes de vendas e suporte que buscam melhorar a produtividade, a satisfação do cliente e as vendas. Integre o CloudTalk às ferramentas existentes, compre números de telefone de mais de 140 países, use mais de 70 recursos e supervisione o desempenho da equipe em tempo real. > > Verdict: Rated **4.4/5** by 268 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 268 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CloudTalk - **Founded**: 2016 ## Commercial Context - **Preço inicial**: 19,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: checo, inglês - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Aruba, Austrália, Baamas, Barbados, Belize, Bermudas, Bielorrússia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, China, Chipre and 76 more ## Recursos - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de ligações - Agendamento de retorno de chamada - Alertas/notificações - Alerts/Escalation - Análise de dados de campanhas - Análise de sentimentos - Arquivo morto e retenção - Audio/Video Conferencing - Automated Attendant - Automatic Outbound Dialer - Automatização de processos e fluxos de trabalho - Banco de dados de contatos - Banco de dados do cliente - CRM - Call center de ligações de entrada - Call center de ligações saída ## Integrations (27 total) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... and 12 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Contabilidade de Chamadas](https://www.getapp.pt/directory/274/call-accounting/software) ## Categorias relacionadas - [Ferramentas de Contabilidade de Chamadas](https://www.getapp.pt/directory/274/call-accounting/software) - [Programas de Gravação de Ligações](https://www.getapp.pt/directory/935/call-recording/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.pt/directory/289/ivr/software) - [Software de Controle de Chamadas](https://www.getapp.pt/directory/749/call-tracking/software) - [Sistemas de Telefonia Empresarial](https://www.getapp.pt/directory/1099/business-phone-systems/software) ## Alternativas 1. [3CX](https://www.getapp.pt/software/103409/3cx) — 4.4/5 (465 reviews) 2. [Bitrix24](https://www.getapp.pt/software/90602/bitrix24) — 4.2/5 (985 reviews) 3. [Nextiva](https://www.getapp.pt/software/91289/nextiva) — 4.6/5 (915 reviews) 4. [Aircall](https://www.getapp.pt/software/100333/aircall) — 4.2/5 (459 reviews) 5. [GoTo Connect](https://www.getapp.pt/software/103797/goto-connect) — 4.5/5 (668 reviews) ## Avaliações ### "One-stop support for customers and the sales and marketing department" — 5.0/5 > **Martin** | *12 de dezembro de 2022* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal. > > **Desvantagens**: I don't know of anything I would fault here. ----- ### "Excellent Cloud Base Phone System" — 4.0/5 > **Joey** | *20 de maio de 2020* | Gestão de organizações sem fins lucrativos | Recommendation rating: 8.0/10 > > **Vantagens**: I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system. > > **Desvantagens**: If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex. > > Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows. ----- ### "Huge call lag causing customer to ring multiple times just to speak with support" — 2.0/5 > **Anthony** | *7 de janeiro de 2022* | Cosmético | Recommendation rating: 1.0/10 > > **Vantagens**: Its would be cost-effective it it worked properly > > **Desvantagens**: Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms". This is ridiculous in today's day and age. Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support. Go to a shop (in person) and hand them some money for a good or service. If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them. If you don't treat people the same as you would in person then you should not be in business. I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you. > > Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months. ----- ### "Great Product, Better Customer Service" — 5.0/5 > **John** | *3 de junho de 2020* | Hospitais e Saúde | Recommendation rating: 9.0/10 > > **Vantagens**: The customer support team. They are extremely responsive and very friendly. > > **Desvantagens**: No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing. > > Great so far. Minor hiccups, but the team has been great about addressing them honsetly. ----- ### "Light weight telephony with easy integration" — 5.0/5 > **Santhosh** | *22 de maio de 2020* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly. > > **Desvantagens**: Integrations with home grown CRM's can get better. > > Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs. ----- Page: 1 / 12\ Seguinte: [Next page](https://www.getapp.pt/software/114835/cloudtalk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/114835/cloudtalk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data