Software de suporte remoto e acesso remoto não assistido
4.7/5 (119 avaliações)O ISL Online é um software de suporte remoto que permite que você ofereça assistência remota rápida. Você pode acessar e controlar computadores assistidos ou não assistidos (Windows, Mac ou Linux) em segundos a partir de qualquer computador ou dispositivo móvel e fornecer suporte técnico a usuários de dispositivos móveis. É uma solução de suporte remoto repleta de recursos, com transferência de arquivos, bate-papo por texto, chamadas de áudio e vídeo, gravação de sessão, acesso não supervisionado, tunelamento RDP, modo administrativo, geração de relatórios e opções de personalização avançadas.
O software de computador remoto pode ser personalizado para combinar com o design gráfico da sua empresa e você pode ativar e desativar recursos específicos e aplicar medidas de segurança avançadas para melhor se adequar ao seu fluxo de trabalho. A licença da ISL Online inclui um software exclusivo de bate-papo ao vivo, que você pode aplicar ao seu site e oferecer aos seus clientes um canal de comunicação e suporte muito eficiente. Em um bate-papo ao vivo, você pode iniciar uma conexão remota do computador com seu cliente com apenas um clique, sem passar o código da sessão para eles. É a maneira mais rápida e fácil de iniciar uma sessão de suporte remoto.
Com uma licença você pode criar qualquer número de usuários, instalar software em qualquer número de estações de trabalho e dar suporte a qualquer número de clientes. Você pode optar por uma licença em nuvem ou no local.
Vantagens
The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.
Desvantagens
It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console
It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.
Vantagens
We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.
Desvantagens
Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.
I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.
Vantagens
ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?
Desvantagens
I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.
Hello,
thank you for your review!
We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session.
If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to [email protected] or visit our live chat on our website www.islonline.com!
Best regards,
Domen Vidmar
ISL Online Team
Remote support to users on Windows platform. Users are working on different version of Windows (like: 7, 8, 10 and some server editions too).
Vantagens
Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.
Desvantagens
You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.
It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.
We actually resell the product besides using it for ourselves.
I still believe its a good piece of software, support is good and the dutch distributor DCC is very friendly and gained a lot of knowledge about the products of ISL. Way better product then Teamviewer although i keep on waiting for a better experience with mac.....
Vantagens
To be able to log in remotely without manual inteference from the client.
Support reacts with knowledge and content. (no auto-message nonsense)
The mobile app to give emergency support from a tablet/phone
Desvantagens
With mac clients there is no easy way to run the software from the desktop with an icon.
Your client needs to download the software, run it and give consent, accept a securitywarning etc.. before you can actually take control of the remote PC / Mac
Hello,
thank you for your review!
I'm sorry to hear the experience with ISL software on a Mac computer is proving to be difficult.
I have raised this issue with our team and we will look into ways of improving this functionality.
Let me know if you will have any further questions or issues!
Best regards,
Domen Vidmar
ISL Online Team
Abaixo estão algumas perguntas frequentes sobre o ISL Light Remote Desktop.
O ISL Light Remote Desktop oferece os seguintes planos de pagamento:
A partir de: US$ 145,00/ano
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
Não temos informações sobre os recursos do ISL Light Remote Desktop.
Os clientes habituais do ISL Light Remote Desktop são:
Grandes empresas, Empresas de médio porte, Administrações públicas, Pequenas empresas
O ISL Light Remote Desktop está nos seguintes idiomas:
Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Francês, Alemão, Hebreu, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Espanhol, Sueco
O ISL Light Remote Desktop tem os seguintes planos de preços:
Assinatura
O ISL Light Remote Desktop é compatível com os seguintes dispositivos:
Android, iPhone, iPad
O ISL Light Remote Desktop se integra com os seguintes aplicativos:
Autotask, Avast Business, Bitrix24
O ISL Light Remote Desktop oferece as seguintes opções de suporte:
FAQs, Suporte online, Suporte por telefone, Tutoriais em vídeo
We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.