Sobre o Intermedia Unite

Intermedia Unite is a fully integrated, unified communication and collaboration platform for SMBs that combines a PBX phone system, video conferencing, meetings, chat, screen sharing and file collaboration into a single platform. The cloud-based system is designed to help lower costs, simplify management and increase employee productivity, including mobile and desktop apps which enable users to stay seamlessly connected wherever they go, on virtually any communication device.

Intermedia Unite’s online phone service comes with over 90 enterprise-grade features within a single web-based management portal. The desktop app includes two usage modes, Softphone and Call Controller, which allow users to place, receive, and manage calls. The browser-based video-conferencing feature enables users to hold face-to-face meetings via HD video with multiple participants and video feeds—without any downloads or extensions required. Real-time screen sharing helps speed up and improve collaboration and decision making, including 2GB per user of storage which provide users with access to files stored in computers, mobile devices, file servers, and the web.

Users can chat with team members in real time by sending and receiving instant messages with individuals or groups, pin favorite contacts to the top of the list, and get access to full contact chat history at anytime. All mobile chat and desktop chat messages are instantly synchronized. Intermedia Unite enables users to listen to and manage voicemail from the desktop phone or through the mobile app, and transcribed messages can be delivered via email or viewed while on-the-go. The presence indicator feature allows users to see whether a contact is available or on a call. Additional features include file backup, online faxing, remote office, call recording, and more.

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Intermedia Unite

Principais benefícios do Intermedia Unite

• Whether in the office, car, at home, or at a coffee shop, Intermedia Unite and all of its communication and collaboration capabilities go with you, so you can seamlessly get work done and stay connected to colleagues and clients.

• Integrated video conferencing, screen sharing, and file sharing help improve productivity and collaboration, with anywhere, anytime flexibility.

• Mobile users and remote workers can interact seamlessly with on-site employees and systems with Intermedia Unite's Seamless integration between mobile devices and your corporate phone system.

• Intermedia Unite automatically rings all your endpoints with every call and if it goes unanswered, the system routes the call to any number you choose, such as branch office, automated attendant, mobile number, and more.

• Intermedia Unite offers J.D. Power certified 24/7 support and financially backed 99.999% uptime service level agreement.

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos

Idiomas

inglês

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Intermedia Unite

Imagens

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Recursos

Total de recursos do Intermedia Unite: 44

  • API
  • Acesso para Celular
  • Armazenamento de documentos
  • Banco de dados de contatos
  • Bate-papo ao vivo
  • Bate-papo/Mensagens instantâneas
  • CRM
  • Colaboração entre vários usuários
  • Compartilhamento de arquivos
  • Comunicações unificadas
  • Conexão VoIP
  • Conferências
  • Controles/permissões de acesso
  • Dados em tempo real
  • Discador automático
  • Distribuição automática de chamadas
  • Ferramentas de colaboração
  • Gerenciamento de arquivos
  • Gerenciamento de contatos
  • Gerenciamento de fax
  • Gerenciamento de reuniões
  • Gestão da base de conhecimento
  • Gestão de calendários
  • Gestão de call centers
  • Gravação de chamada com vídeo
  • Gravação de chamadas
  • Identificador de chamadas
  • Mensagens de SMS
  • Mensagens por voz
  • Monitoração de chamadas
  • Múltiplas partes
  • Rastreamento de chamadas
  • Rastreamento de interações
  • Reconhecimento de voz e IVR
  • Relatórios e análise de dados
  • Roteamento de chamadas
  • Streaming de vídeo
  • Suporte por vídeo
  • Teclas de atalho
  • Transferência de arquivos
  • Transferência de chamadas
  • Videoconferência
  • VoIP
  • Áudio e vídeo bidirecionais

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Microsoft 365

4,6
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RingCentral MVP

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8x8 X Series

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#3 alternativa ao Intermedia Unite
8x8 X Series, the 8x8 eXperience Communications Platform, is an integrated contact center, chat, voice, video, and APIs...

Viewpoint Spectrum

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Avaliações

Classificação geral

4,7 /5
(77)
Relação qualidade/preço
4,8/5
Recursos
4,6/5
Praticidade
4,5/5
Suporte ao cliente
4,9/5

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Exibindo 5 avaliações de 77
Kevin dominik K.
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Outstanding Quality and Service

Avaliado em 03/09/2019

Out previous provider had considerably raised their price, thus we wanted to migrate to a new...

Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.

Vantagens

The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

Desvantagens

The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.

Cheryl L.
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best Tech Team on the net.

Avaliado em 23/07/2019

Very good experience with Intermedia Unite. They can give any size office the best product and...

Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Vantagens

I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Desvantagens

The company does not have any problems with our office and we would highly recommend them to other businesses as well.

Hillary L.
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good software for a small business

Avaliado em 14/06/2022

Overall, Intermedia Unite is a good system at a fair price for small businesses. We like its...

Overall, Intermedia Unite is a good system at a fair price for small businesses. We like its versatility.

Vantagens

Our company has 24/7 phone service, but with staffing issues, this has been a challenge. With Intermedia Unite, we were able to set up an answering system for after hours that still gives the caller an option to reach a live dispatcher if the issue is urgent. Our remote staff is able to use their mobile phone to receive, make and transfer calls from our main number. We love the fact that we can have voicemails transcribed and sent via email.

Desvantagens

The system can be complicated to utilize and we do have a fair number of calls that have poor connection or cut in and out. I wish that our automated alerts for wake-up calls would work with the after-hours service that we have set up.

Desmond H.
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great solution for our team that saves us $$$ too!

Avaliado em 19/08/2021

I am so pleased. Everyone in the office appreciates the functionality of the product, especially...

I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone.

Vantagens

The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month.

Desvantagens

The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy.

Alternativas consideradas

RingCentral MVP

Razões para escolher o Intermedia Unite

Our PBX was outdated -- and we knew there was technology 'out there' that could make us better.

Razões para mudar para o Intermedia Unite

Our decision was based on reading a lot of reviews, -- but mostly based on the trust we have for a vendor of ours who has worked with Intermedia. He had used it for quite a while -- and gave us a very realistic overview of the products -- and the required implementation.
Laura R.
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

SO much better than Microsoft's exchange services

Avaliado em 26/09/2019

Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one...

Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.

Vantagens

The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!

Desvantagens

The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.

Alternativas consideradas

Zoho CRM

Razões para escolher o Intermedia Unite

Not a day went by when something didn't go wrong with Office 365 with Exchange. Not a week went by when a client didn't receive a hacked invoice demanding payment to an account in Africa. Support seldom called me back and when they did, all they did was ask me questions and never ONCE did they give me the correct answer. And they kept me waiting on the phone for hours and days. Truly a terrible experience.

Razões para mudar para o Intermedia Unite

When I spoke with Sales I receive actionable answers immediately. The pricing was reasonable. And you're located in Mountain View (I'm in SF) so we speak the same language.
Exibindo 5 avaliações de 77 Leia todas as avaliações

Perguntas frequentes sobre o Intermedia Unite

Abaixo estão algumas perguntas frequentes sobre o Intermedia Unite.

O Intermedia Unite oferece os seguintes planos de pagamento:

  • A partir de:
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Disponível

No Yearly Contracts, pricing is month to month. UNITE FOR TEAMS: $15.99 per user, per month (plus taxes and fees) UNITE WITH TEAMS: $22.99 per user, per month (plus taxes and fees) UNITE PRO: starting at $27.99 per user, per month (plus taxes and fees) UNITE Enterprise: starting at $32.99 per user, per month (plus taxes and fees) Add-ons also available. Free phone with every seat of Unite (Pro, Enterprise, & Unite with Teams) , contact Intermedia for more details.

Os clientes habituais do Intermedia Unite são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

O Intermedia Unite está nos seguintes idiomas:

inglês

O Intermedia Unite é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O Intermedia Unite se integra com os seguintes aplicativos:

CRM Sales Force Automation, Google Calendar, Google Contacts, Google Meet, Microsoft Dynamics AX, Microsoft Outlook, Microsoft Teams, Salesforce Essentials, Salesforce Platform, ServiceNow, Slack, SugarCRM, Zendesk, Zoho Desk, Zoho Projects, Zoho SalesInbox

O Intermedia Unite oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

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