Profit.co

The most impactful feature is not the completeness of the suite of interconnecting modules for OKRs, tasks, employee engagement and performance management, or how you can combine both top-down cascading of OKRs/KRs with bottom-up alignment. It is also not the ease of setting up the company structure or OKR levels, or the integrations available easing the transition from spreadsheets. No, what I like the most is the level of support from [SENSITIVE CONTENT HIDDEN] and his team to roll this out to our team, constantly listen to user feedback and pushing forward improvements on a weekly basis.

There are always features that can be improved on with a new tool, as different users and companies have different ways of working and with different backgrounds and legacy processes to adopt to. The question should not be what I like the least, but how does Profit respond to user feedback? The answer is that they listen carefully, and often already have a solution on their roadmap ready to be prioritised. No issue is too small, just ask!

We like how simple the GUI helps to implement OKRs for our organization. The complexity can be increased later on, and is not an obstacle to get setup.
The app is also a plus, aswell as the accountability the system provides through mandatory checkins.

We are not using the product for long now. The setup process could be a little more intuitive, and maybe a wizard or tutorial on the GUI when using it first time.
Though, the customer support is amazing, every question that pops up can be asked through a built in chat, where a customer support employee is answering immediately and in a very competent manner. They are highly interested in helping you to run and use the software and it feels like they are on my team doing so!