AlertOps

Incident & response management tool for IT & DevOps teams

4,6 /5 (16 avaliações) Escreva uma avaliação!

Resumo do AlertOps

O que é o AlertOps?

AlertOps is a cloud-based incident management solution which helps NOC, ITOps, and DevOps teams collaborate and automate responses to critical business issues in real-time. It enables users to set-up various escalation and routing methods to facilitate the management of triggers across organizations.

Key features of AlertOps include on-call schedules, reporting, live call routing, alert aggregation, team management, real-time collaboration and mobile incident management. The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems. It also enables users to integrate their platform through Web API or email and send notifications from monitoring tools to all concerned groups.

AlertOps, built on Microsoft Azure cloud infrastructure, provides a role-based security module which enables users to define user roles and maintain a secure work environment as required by businesses. Its Live Call Routing system allows users to route calls to multiple teams in real time and track every call interaction.

AlertOps facilitates two-way integration with several in-house and third-party softwares such as JIRA, ServiceNow, and more. It also provides mobile applications for Android and iOS devices, which allows users to respond quickly to critical incidents anywhere, anytime.

Resumo do AlertOps

Preços

A partir de
US$ 8,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.


Recursos do AlertOps

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Mídias

Connect integrations through email or web API and send alerts directly
Add members to groups, manage schedules, view group contact methods, and create new topics
Integrate systems with third-party software such as Jira, Slack, ServiceDesk, and monitor operations across systems
Manage open and close ticket alerts from the mobile app and respond to incidents in real time
AlertOps - Vídeo Captura de tela do AlertOps: Connect integrations through email or web API and send alerts directly Captura de tela do AlertOps: Add members to groups, manage schedules, view group contact methods, and create new topics Captura de tela do AlertOps: Integrate systems with third-party software such as Jira, Slack, ServiceDesk, and monitor operations across systems Captura de tela do AlertOps: Manage open and close ticket alerts from the mobile app and respond to incidents in real time

AlertOps - Avaliações

AlertOps - Avaliações

Classificação geral
4,6
/
5
Excelente
9

Muito bom
7

Regular
0

Ruim
0

Péssimo
0

Relação qualidade/preço
4,7
Recursos
4,6
Praticidade
3,9
Suporte ao cliente
4,4
100% dos usuários recomendam este app
Juan pablo R.

Experience using alertops

We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack


Traduzir com Google
L.victoria B.

Very Happy Customer.

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Alerts are working for us!


Traduzir com Google
George W.

Good technology but customer service needs polish.


Traduzir com Google
Jason W.

We got this to replace a product that was not going to support apple phones. And saved money...

support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.


Traduzir com Google
Cameron P.

Great value for money and very good customer support

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.


Traduzir com Google
Juan pablo R.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Experience using alertops

Usado Semanal durante 6 a 12 meses
Avaliado em 27/07/2018
Fonte da avaliação: Capterra

We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack

Vantagens

The scaling system and notifications sms.

Desvantagens

It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.

Traduzido para o Português

Resposta do AlertOps

Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

L.victoria B.
Setor: Hospitais e Saúde
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Very Happy Customer.

Usado Diariamente durante Mais de um ano
Avaliado em 10/06/2019
Fonte da avaliação: Capterra

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Alerts are working for us!

Vantagens

I can make the schedule ahead of the time and make changes immediately when needed.

Desvantagens

Limited options for individual responses to the extensions.

I'd love it if I got the voice messages in text form.

Traduzido para o Português

Resposta do AlertOps

Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

George W.
Setor: Software
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Good technology but customer service needs polish.

Usado Outro durante 1 a 5 meses
Avaliado em 13/02/2018
Fonte da avaliação: Capterra

Vantagens

Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Desvantagens

Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

Traduzido para o Português

Resposta do AlertOps

Hi George,
Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Jason W.
Setor: Atacadistas
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português
Traduzido para o Português

We got this to replace a product that was not going to support apple phones. And saved money too.

Usado Diariamente durante 6 a 12 meses
Avaliado em 20/12/2017
Fonte da avaliação: Capterra

support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.

Vantagens

Very adjustable to work with anything. And cloud base does help for future changes.
the cost turns out to be 1/2 of what we use to spend for a product we less support.

Desvantagens

Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.
But like I said it could be a setting issue.

Traduzido para o Português

Resposta do AlertOps

Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Cameron P.
Setor: Serviços e tecnologia da informação
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Great value for money and very good customer support

Usado Semanal durante Mais de dois anos
Avaliado em 17/06/2019
Fonte da avaliação: Capterra

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Vantagens

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.

Desvantagens

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Traduzido para o Português

Resposta do AlertOps

Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8,9/10
Baseado em 16 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do AlertOps

Preço do AlertOps

A partir de
US$ 8,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.

Relação qualidade/preço
4,7/5
Baseado em 16 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do AlertOps

Recursos do AlertOps

API
Acompanhamento de atividades
Alertas/transferência
Auditoria
Controle do acesso
Dados em tempo real
Ferramentas de colaboração
Função de busca
Gestão de conformidade
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Interface para arrastar e soltar
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Permissões por função
Relatórios e estatística
Visualização de dados
Recursos
4,6/5
Baseado em 16 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Mais informações sobre AlertOps

Mais informações sobre AlertOps

Principais recursos do AlertOps

  • Assignment Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Event Logs
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Project Management
  • Release Management
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management
  • Timeline Management
  • Uptime Monitoring
  • User Activity Monitoring

Vantagens

• AlertOps enables users to set up custom and multi-tiered rules for teams to send and receive notification as per alert aggregation.
• AlertOps lets IT operation managers to add contacts, edit security roles, view members in a group and route calls as per their schedules.
• Businesses can use AlertOps to build custom workflows and rules to escalate incidents, highlight unknown actions and reduce response time
• With manual paging tools, the platform allows DevOps to inform multiple teams at once and use templates and open tickets to receive immediate responses.
• Users can automate operations in real-time and quickly collaborate with teams to come up with a solution for incidents.

Perguntas frequentes sobre o AlertOps

Perguntas frequentes sobre o AlertOps

Abaixo estão algumas perguntas frequentes sobre o AlertOps.

P: Que tipo de planos o AlertOps oferece?

O AlertOps oferece os seguintes planos de pagamento:

A partir de: US$ 8,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

Standard - $8/user/month billed monthly or $5/user/month billed annually Premium - $18/user/month billed monthly or $15/user/month billed annually Enterprise - $38/user/month billed monthly or $30/user/month billed annually Custom plans are available on quote.

P: Quais são os principais recursos do AlertOps?

O AlertOps oferece os seguintes recursos:

  • Assignment Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Event Logs
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Project Management
  • Release Management
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management
  • Timeline Management
  • Uptime Monitoring
  • User Activity Monitoring

P: Quem costuma usar o AlertOps?

Os clientes habituais do AlertOps são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o AlertOps está?

O AlertOps está nos seguintes idiomas:

Inglês

P: Que tipo de planos o AlertOps oferece?

O AlertOps tem os seguintes planos de preços:

Assinatura

P: O AlertOps é compatível com disponíveis móveis?

O AlertOps é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O AlertOps se integra com quais outros aplicativos?

O AlertOps se integra com os seguintes aplicativos:

Dotcom-Monitor, Freshdesk, Jira, ManageEngine ServiceDesk Plus, Microsoft Azure, New Relic, Panopta, ServiceNow, VMWare Practice Lab, Zendesk

P: Que nível de suporte o AlertOps oferece?

O AlertOps oferece as seguintes opções de suporte:

Suporte por telefone, Suporte online, Fórum, Base de conhecimento