AlertOps

AlertOps

Incident & response management tool for IT & DevOps teams

4.6/5 (16 avaliações)

Resumo do AlertOps

AlertOps is a cloud-based incident management solution which helps NOC, ITOps, and DevOps teams collaborate and automate responses to critical business issues in real-time. It enables users to set-up various escalation and routing methods to facilitate the management of triggers across organizations.

Key features of AlertOps include on-call schedules, reporting, live call routing, alert aggregation, team management, real-time collaboration and mobile incident management. The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems. It also enables users to integrate their platform through Web API or email and send notifications from monitoring tools to all concerned groups.

AlertOps, built on Microsoft Azure cloud infrastructure, provides a role-based security module which enables users to define user roles and maintain a secure work environment as required by businesses. Its Live Call Routing system allows users to route calls to multiple teams in real time and track every call interaction.

AlertOps facilitates two-way integration with several in-house and third-party softwares such as JIRA, ServiceNow, and more. It also provides mobile applications for Android and iOS devices, which allows users to respond quickly to critical incidents anywhere, anytime.

Preços

A partir de
US$ 8,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

AlertOps - Avaliações

Classificação geral
4.6/5
100% avaliações positivas
9
Excelente
7
Muito bom
0
Regular
0
Ruim
0
Péssimo
L.victoria B.
Traduzir com Google

Very Happy Customer.

Usado Diariamente durante Mais de um ano
Avaliado em 10/06/2019
Fonte da avaliação: Capterra

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Alerts are working for us!

Vantagens

I can make the schedule ahead of the time and make changes immediately when needed.

Desvantagens

Limited options for individual responses to the extensions.

I'd love it if I got the voice messages in text form.

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Resposta do AlertOps

Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Jason W.
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We got this to replace a product that was not going to support apple phones. And saved money too.

Usado Diariamente durante 6 a 12 meses
Avaliado em 20/12/2017
Fonte da avaliação: Capterra

support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.

Vantagens

Very adjustable to work with anything. And cloud base does help for future changes.
the cost turns out to be 1/2 of what we use to spend for a product we less support.

Desvantagens

Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.
But like I said it could be a setting issue.

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Resposta do AlertOps

Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Cameron P.
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Great value for money and very good customer support

Usado Semanal durante Mais de dois anos
Avaliado em 17/06/2019
Fonte da avaliação: Capterra

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Vantagens

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.

Desvantagens

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

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Resposta do AlertOps

Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Rudy S.
Traduzir com Google

Great service, always fast support if and when needed.

Usado Diariamente durante Mais de um ano
Avaliado em 22/12/2017
Fonte da avaliação: Capterra

Vantagens

It has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed.

Desvantagens

I can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs.

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Resposta do AlertOps

Thanks for the awesome review! I'm glad our flexibility fits your needs and expectations.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Pete B.
Traduzir com Google

Significant reduction in incident time to resolution

Usado Diariamente durante Mais de um ano
Avaliado em 18/12/2017
Fonte da avaliação: Capterra

Improved response time to business critical incidents.

Vantagens

Ability to create sophisticated alerts from multiple user touch points.
Simple interface for acknowledging and assigning incidents.

Desvantagens

Scheduling can be confusing.
Creating new integrations can be time consuming.

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Resposta do AlertOps

Thanks for your review! We're happy to help with scheduling and integration configurations. Feel free to reach out anytime!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do AlertOps

A partir de
US$ 8,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.

Recursos do AlertOps

  • API
  • Alertas/transferência
  • Ferramentas de colaboração
  • Gestão do fluxo de trabalho
  • Integração de aplicativos
  • Integração de terceiros
  • Relatórios e estatística

  • Acompanhamento de atividades
  • Auditoria
  • Controle do acesso
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Importação/exportação de dados
  • Interface para arrastar e soltar
  • Monitoramento
  • Monitoramento em tempo real
  • Notificações automáticas
  • Painel de atividades
  • Relatórios em tempo real
  • Segurança de SSL

Mais informações sobre AlertOps

Principais recursos do AlertOps

  • Assignment Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Event Logs
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Project Management
  • Release Management
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management
  • Timeline Management
  • Uptime Monitoring
  • User Activity Monitoring

Vantagens

• AlertOps enables users to set up custom and multi-tiered rules for teams to send and receive notification as per alert aggregation.
• AlertOps lets IT operation managers to add contacts, edit security roles, view members in a group and route calls as per their schedules.
• Businesses can use AlertOps to build custom workflows and rules to escalate incidents, highlight unknown actions and reduce response time
• With manual paging tools, the platform allows DevOps to inform multiple teams at once and use templates and open tickets to receive immediate responses.
• Users can automate operations in real-time and quickly collaborate with teams to come up with a solution for incidents.

Perguntas frequentes sobre o AlertOps

Abaixo estão algumas perguntas frequentes sobre o AlertOps.

P: Que tipo de planos o AlertOps oferece?

O AlertOps oferece os seguintes planos de pagamento:

A partir de: US$ 8,00/mês

Modelo de preços: Assinatura

Avaliação gratuita: Disponível

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.

P: Quais são os principais recursos do AlertOps?

O AlertOps oferece os seguintes recursos:

  • Assignment Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Event Logs
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Project Management
  • Release Management
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management
  • Timeline Management
  • Uptime Monitoring
  • User Activity Monitoring

P: Quem costuma usar o AlertOps?

Os clientes habituais do AlertOps são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o AlertOps está?

O AlertOps está nos seguintes idiomas:

Inglês

P: Que tipo de planos o AlertOps oferece?

O AlertOps tem os seguintes planos de preços:

Assinatura

P: O AlertOps é compatível com disponíveis móveis?

O AlertOps é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O AlertOps se integra com quais outros aplicativos?

O AlertOps se integra com os seguintes aplicativos:

Freshdesk, HipChat, JIRA Software, Microsoft Azure, New Relic, Panopta, ServiceNow, Uptime Cloud Monitoring, VMWare Practice Lab, Zendesk

P: Que nível de suporte o AlertOps oferece?

O AlertOps oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone