--- description: Avaliações detalhadas do HelpDesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o HelpDesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.pt/software/116767/helpdesk Page: 1 / 9\ Seguinte: [Next page](https://www.getapp.pt/software/116767/helpdesk?page=2) > O HelpDesk é um sistema de emissão de tíquetes online que simplifica as iniciativas de atendimento ao cliente. Encante seus clientes com um excelente suporte e solucione os tíquetes com mais rapidez. As mensagens personalizadas aumentam a satisfação do cliente. > > Verdict: Rated **4.6/5** by 183 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 183 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Text - **Location**: Boston, EUA - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 29,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de problemas - Alertas/notificações - Alerts/Escalation - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de tendências - Armazenamento de dados seguros - Auditoria de problemas - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Sistemas de Monitoramento de Problemas](https://www.getapp.pt/directory/580/issue-tracking/software) - [Sistemas de Gestão de Reclamações](https://www.getapp.pt/directory/841/complaint-management/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3487 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18812 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1728 reviews) ## Avaliações ### "Efficient solution for customer support" — 5.0/5 > **Anushka** | *31 de agosto de 2020* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple. > > **Desvantagens**: I don’t have such a problem with this application, my work is going on smoothly without any hassle as such. > > When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with ----- ### "Fabulous Platform" — 5.0/5 > **Melissa** | *5 de março de 2026* | Automotivo | Recommendation rating: 10.0/10 > > **Vantagens**: The Helpdesk is designed for ease of use, making support requests simple, fast, and completely effortless for every user. > > **Desvantagens**: Absolutely nothing at all—no issues, no complications, no concerns—just smooth sailing and complete ease\! > > 10/10 – exceptionally easy to use, intuitive, and overall a brilliant platform that makes everything seamless and efficient\! ----- ### "Customer Service Supervisor" — 3.0/5 > **Cindy** | *15 de janeiro de 2026* | Aparelhos médicos | Recommendation rating: 4.0/10 > > **Vantagens**: I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. > > **Desvantagens**: Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. > > This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. ----- ### "Very Helpful" — 4.0/5 > **Kimberley** | *20 de novembro de 2025* | Telecomunicações | Recommendation rating: 8.0/10 > > **Vantagens**: I very much appreciate the ability to follow tickets and search for names and issues. This has helped to streamline my work. > > **Desvantagens**: I really can not think of anything to not like about the features of HelpDesk. As I mentioned, it has been very helpful. > > It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient. ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *27 de março de 2026* | Jogos de computador | Recommendation rating: 10.0/10 > > **Vantagens**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **Desvantagens**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- Page: 1 / 9\ Seguinte: [Next page](https://www.getapp.pt/software/116767/helpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/116767/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data