--- description: Avaliações detalhadas do HelpDesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o HelpDesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.pt/software/116767/helpdesk Page: 1 / 8\ Seguinte: [Next page](https://www.getapp.pt/software/116767/helpdesk?page=2) > O HelpDesk é um sistema de emissão de tíquetes online que simplifica as iniciativas de atendimento ao cliente. Encante seus clientes com um excelente suporte e solucione os tíquetes com mais rapidez. As mensagens personalizadas aumentam a satisfação do cliente. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 180 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Text - **Location**: Boston, EUA - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 29,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de problemas - Alertas/notificações - Alerts/Escalation - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de tendências - Armazenamento de dados seguros - Auditoria de problemas - Automatização de processos e fluxos de trabalho - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo em tempo real ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Sistemas de Monitoramento de Problemas](https://www.getapp.pt/directory/580/issue-tracking/software) - [Sistemas de Gestão de Reclamações](https://www.getapp.pt/directory/841/complaint-management/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3420 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18781 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1780 reviews) 5. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1721 reviews) ## Avaliações ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 de janeiro de 2021* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Desvantagens**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Overall very convenient" — 5.0/5 > **Tim** | *11 de março de 2025* | Hardware | Recommendation rating: 8.0/10 > > **Vantagens**: Keeps things organized and tidy. The big benefit is the read receipts as confirming delivery of responses. The other features like canned responses for common issues and automated tasks based on pending tickets is very useful. > > **Desvantagens**: Sometimes the replies from a customer includes the entire reply chain instead of just the most recent reply, but that's it. > > Overall it's been very helpful in managing tickets. ----- ### "Help improve Helpdesk" — 3.0/5 > **Neal** | *21 de março de 2025* | Engenharia mecânica ou industrial | Recommendation rating: 2.0/10 > > **Vantagens**: filters to sort tickets, saving a custom filter, some expanded functionality > > **Desvantagens**: New ticket does not send email to Assigned agent. Long subject default text (Ticket from chat \#$%^^\&\*^\#%) - no kidding, where else to tickets come from? Your ticket number means nothing to me. I want an easy way to send a transcript to an email, and to include more than 1 email address. Tags are not sorted the same as in chat. Helpdesk icon located near bottom left in Chat window- menu, and usually hidden. If someone assigned has not answered ticket, it there a Check mark in their Helpdesk icon? Can we give (open, pending) a Nudge after a week? > > Many differences, but not many improvements from old ticketing. ----- ### "Clean program" — 4.0/5 > **Anna** | *17 de janeiro de 2026* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: This product was pretty easy for everyone to use. It was also easy and quick to set up. It worked well for our team to communicate. > > **Desvantagens**: The con was that to add on additional features it cost. Some upper management that wanted to track things said it failed in that department. > > Overall, on the consumer side we liked it for easy of use, screen was not cluttered and easy for everyone to set up. ----- ### "Great Ticketing Solution" — 5.0/5 > **Tanya** | *16 de fevereiro de 2025* | Bancos | Recommendation rating: 9.0/10 > > **Vantagens**: We appreciate the ease with which HelpDesk integrates into our LiveChat application. > > **Desvantagens**: Prior to HelpDesk, there were no additional costs for these features. It works great, so the biggest frustration is the added expense, as opposed to anything with functionality. > > It has been a great way for our members to leave feedback and interact with us. The admin is intuitive and our employees appreciate the friendly interface. ----- Page: 1 / 8\ Seguinte: [Next page](https://www.getapp.pt/software/116767/helpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/116767/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data