--- description: Avaliações detalhadas do HelpDesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o HelpDesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.pt/software/116767/helpdesk Page: 1 / 9\ Seguinte: [Next page](https://www.getapp.pt/software/116767/helpdesk?page=2) > O HelpDesk é um sistema de emissão de tíquetes online que simplifica as iniciativas de atendimento ao cliente. Encante seus clientes com um excelente suporte e solucione os tíquetes com mais rapidez. As mensagens personalizadas aumentam a satisfação do cliente. > > Verdict: Rated **4.6/5** by 182 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 182 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Text - **Location**: Boston, EUA - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 29,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de problemas - Alertas/notificações - Alerts/Escalation - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de tendências - Armazenamento de dados seguros - Auditoria de problemas - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Sistemas de Monitoramento de Problemas](https://www.getapp.pt/directory/580/issue-tracking/software) - [Sistemas de Gestão de Reclamações](https://www.getapp.pt/directory/841/complaint-management/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18803 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1727 reviews) ## Avaliações ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 de janeiro de 2021* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Desvantagens**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "A Reliable and Efficient Tool for Daily Support Needs" — 4.0/5 > **Mouatez** | *3 de dezembro de 2025* | Recursos Humanos | Recommendation rating: 8.0/10 > > **Vantagens**: HelpDesk offers a clean and intuitive interface that makes it easy to track and manage tickets efficiently. The notification system is reliable, and the automation features save a lot of time in daily workflows. Customer support is also responsive and helpful. > > **Desvantagens**: Some customization options feel limited, especially when adapting the dashboard to specific team needs. Reporting tools could also benefit from more flexibility and deeper analytics. Occasional delays in ticket updates can happen during peak usage times. > > Overall, my experience with HelpDesk has been very positive. The platform significantly improved how issues are handled and followed up, making team coordination smoother. Despite a few areas that could be strengthened, it remains a dependable tool that enhances productivity and communication. ----- ### "Customer Service Supervisor" — 3.0/5 > **Cindy** | *15 de janeiro de 2026* | Aparelhos médicos | Recommendation rating: 4.0/10 > > **Vantagens**: I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. > > **Desvantagens**: Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. > > This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. ----- ### "Simple, intuitive but with concerns." — 4.0/5 > **Gustavo** | *3 de outubro de 2025* | Gestão de investimentos | Recommendation rating: 7.0/10 > > **Vantagens**: The platform has a simple and intuitive look. Following up on emails is very clear and straightforward. > > **Desvantagens**: Many relevant emails are ending up in the SPAM folder, which is very disruptive. In addition, emails often take a long time to appear in the system. > > The overall experience has been good, but it's very negative that we don't know whether emails are going to spam or simply taking a long time to appear. ----- ### "A Reliable Tool for Streamlined Support" — 5.0/5 > **Dimitri** | *2 de outubro de 2025* | Contabilidade | Recommendation rating: 10.0/10 > > **Vantagens**: I appreciated how easy it was to use and navigate. The interface is user-friendly, and the response time from the support team was consistently fast and helpful. It made handling support tickets much more organized and efficient. > > **Desvantagens**: At times, the system felt a bit limited in terms of customization and reporting features. It would be helpful to have more flexibility in setting up automated workflows or detailed analytics. > > Overall, my experience with HelpDesk has been positive. It’s a reliable platform that simplifies ticket management and communication with customers. The interface is intuitive, and the support team is responsive when assistance is needed. There’s room for improvement in some areas, but it’s a strong tool for managing support tasks efficiently. ----- Page: 1 / 9\ Seguinte: [Next page](https://www.getapp.pt/software/116767/helpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/116767/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data