
Sobre o Domotz
O Domotz Pro é uma plataforma de supervisão e gestão remota para IoT que ajuda a gerenciar, supervisionar e solucionar problemas em redes e dispositivos de clientes a partir de qualquer lugar e a qualquer momento. Projetado para integradores, fornecedores de serviços gerenciados, profissionais da área de segurança e proprietários de pequenas e médias empresas, a solução oferece uma interface de usuário plug-and-play acessível em PCs e dispositivos móveis para monitorar endpoints ilimitados, automatizar a detecção de atributos de dispositivos, realizar testes de velocidade e alertar profissionais de TI sobre alterações no endereço IP.
Os recursos do Domotz Pro incluem monitoramento de rede, acesso remoto a dispositivos, suporte a várias VLANs, gestão de energia, segurança cibernética, contas de múltiplos clientes, autenticação de dois fatores e muito mais. Além de supervisionar um número ilimitado de dispositivos em várias redes, a solução permite que os usuários protejam conexões Ruckus Wi-Fi de clientes e dispositivos SNMPv2 e configure alertas personalizados com base em valores do identificador de objetos. Adicionalmente, ele oferece um módulo Private Subnet Scan para manter LAN e outras sub-redes roteadas conectadas a VPNs.
O Domotz Pro permite que as equipes gerenciem o acesso multiusuário e convidem funcionários de diferentes equipes para colaborar em redes externas. Ele permite que os usuários criem alertas compartilhados, de modo que as equipes recebam notificações por e-mails, webhooks e canais do Slack. Além disso, ele vem com soluções de marca branca para que empresas personalizem o aplicativo com o nome da marca, o logotipo e os próprios valores.
O Domotz Pro fornece uma API RESTful, WebHooks e suporte para integrações com aplicativos de terceiros, como Control4, Ruckus, WyreStorm, D-Tools, StormAudio, Liberty AV, Dish Network, Sonos, Crestron, Denon, Marantz etc. Ele também vem com aplicativos móveis acessíveis a partir de dispositivos Android e iOS.
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Avaliações
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- Setor: Varejistas
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Changing Landscape of Remote Support
Avaliado em 15/04/2019
We are solving many issues every day through the use of Domotz. When we do have an issue with...
We are solving many issues every day through the use of Domotz. When we do have an issue with anything within the Domotz environment reaching out to their tech support gets us a resolution very quickly, i would guess around 15-20 mins. They have been a great company to partner with!
Vantagens
Domotz has enabled me to be proactive in supporting clients. The notifications let me know when a device drops from the network. I can then open the remote app from anywhere, and see if it is something i can fix remotely. Typically devices lock up and need a power cycle. Domotz has support for PDUs like the Wattbox, Luxul, and BlueBolt which make fixing a potential issue a snap!
Desvantagens
I don't have any issues with the software. the "issue" is once you see what it can do you want more. So constantly asking Domotz if it would be possible to build in XYZ.
- Setor: Fotografia
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A great and easy to use monitoring platform
Avaliado em 01/06/2022
I have a great experience using Domotz including the support that does a really good job with...
I have a great experience using Domotz including the support that does a really good job with precise and fast responses.
Vantagens
Domotz has a very friendly user-interface, it has a web-app and a mobile-app, both offering support for dark mode. It recognizes new devices immediately with sending a push notification to the mobile devices, so that in case of an unauthorized access the necessary steps can be taken. I am using the platform since 2016 and since then it has been continuously being enhanced with new features. Domotz also has a lot of integration into Microsoft Teams, Slack, Wehbooks, Telegram and many others. Even Node-Red has a compoment for Domotz. The Domotz agent can run on multiple platforms like Synology, Qnap, Raspberry Pi, Microsoft or you can simply use the Domotz Box as a hardware appliance. Next to the device list with lots of information being gathered automatically upon device recognition, a network topology is shown, the network performance is constantly measured and there is a wide variety of customs and default alerts that can be defined, next to a lot of different reports, that are available. So Domotz is the best tool, that can be used for all kind of different network monitoring.
Desvantagens
Nothing, Domotz offers all necessary functions for monitoring a network.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Domotz is part of the team now!
Avaliado em 13/02/2021
This has allowed us to deliver a more proactive service to our customers as well as expand our...
This has allowed us to deliver a more proactive service to our customers as well as expand our service offering to things that require more visibility to the network. Overall this has been a great choice and I expect we will continue to expand the use of Domotz.
Vantagens
The architecture and licensing are simple – one device per site is all you have to worry about. There are many ways to host the agent, but the Domotz Box is a fantastic way to keep things simple – plug and play. It integrates with our PSA, alerting and documentation platforms, which is fantastic. The ability to see what is on a client’s network, whether we manage it or not, is very helpful. Also being able to access those devices without remote access to a PC on site makes life so much easier. It’s a well thought out and effective solution. Most importantly, the support experience has been fantastic. Although I haven’t needed too much in that regard, the few times I have contacted support resulted in very prompt response and resolution. That’s priceless.
Desvantagens
Getting the hardware (Domotz Box) has been a been challenging, but that’s a distribution problem in Canada – I’m sure it’s no problem in the US. Thankfully there are other ways to host the agent. Things are not entirely intuitive at first, but like many things, once you figure out how it’s put together, it makes sense. Some of the integrations are paid, so those costs do add up.
Alternativas consideradas
Auvik- Setor: Serviços e tecnologia da informação
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
An invaluable service for small business
Avaliado em 23/12/2019
As stated above, the notifications make life so much simpler. If a service goes down I know...
As stated above, the notifications make life so much simpler. If a service goes down I know immediately and can have it resolved before the panicked phone calls even start. Over the years I've had a couple problems with my Agents and the support staff at Domotz does an outstanding job resolving all issues. 10/10 support.
Vantagens
As an on call tech for a local small business, I couldn't live without the near instant notifications when hosts or services go down or up. The Connect feature allows admins to access services behind a firewall which makes things like on the go router configuration a snap.
Desvantagens
It's not at all a dealbreaker, but the UI has room for improvement. The apps and webUI don't remember my group settings and login is overall slow. I also wish they'd support VNC as one of the Connect services.
Resposta do Domotz
Thanks for your nice words about Domotz. We are always trying to do better, and your recommendations about the UI will be useful for that.
With regard to the VNC support, even though this is not directly integrated within Domotz, users can still use VNC client to remotely connect to a VNC server through Domotz. Please refer to the instruction provided on the Community Forum:
https://community.domotz.com/topic/1034-tcp-tunnel-vnc-client-to-connect-to-vnc-servers/
- Setor: Hotelaria
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great way to show your internet provider speed issues, and excellent monitoring too
Avaliado em 26/04/2020
I have been running Domotz for almost 3 years across a number of networks.... the most beneficial...
I have been running Domotz for almost 3 years across a number of networks.... the most beneficial has been across a medium size, distributed wifi network with 33 important devices (wifi access points, switches, routers, VOIP, security cameras, and wifi backhaul) being monitored. With domotz I can quickly identify issues and resolve them fast. The remote access is a bonus for when I am not on site.
Vantagens
The best feature for us has not been the monitoring (which is great) but has been the network speed test that get run. Our only option for internet connection because of our location is a WiFi connection and we are at the limit of what the provider will install. After 2 years of operation we noticed a significant decrease in our internet performance. Rather than having a back and forward discussion with our provider about speeds and local network conditions etc we were able to provide data from domotz showing the speed and exactly when the speed dropped off. From this we were able to get an upgraded connection to match our internet plan
Desvantagens
The support team are excellent but you do need to contact them if you are replacing/upgrading hardware... small inconvenience that has only happed twice due to hardware upgrades.
Perguntas frequentes sobre o Domotz
Abaixo estão algumas perguntas frequentes sobre o Domotz.P: Que tipo de planos o Domotz oferece?
O Domotz oferece os seguintes planos de pagamento:
- A partir de: 23,00 £/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Domotz?
Os clientes habituais do Domotz são:
Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000
P: Em que idioma o Domotz está?
O Domotz está nos seguintes idiomas:
inglês
P: O Domotz é compatível com dispositivos móveis?
O Domotz é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Domotz se integra com quais outros aplicativos?
O Domotz se integra com os seguintes aplicativos:
Autotask PSA, Cisco Meraki, CloudRadial, ConnectWise PSA, Docker, FortiGate Next-Generation Firewall, GlobalSign SSL/TLS Certificates, Google Docs, HaloPSA, Kaseya BMS, Microsoft Excel, Microsoft Teams, MySQL, Raspberry Pi OS, Slack, SonicWALL, Squadcast, Telegram, Zapier, Zendesk Suite
P: Que nível de suporte o Domotz oferece?
O Domotz oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
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