--- description: Avaliações detalhadas do Delighted com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Delighted com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Delighted - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/234/survey/software) > [Delighted](/software/117403/delighted) # Delighted Canonical: https://www.getapp.pt/software/117403/delighted Page: 1 / 4\ Seguinte: [Next page](https://www.getapp.pt/software/117403/delighted?page=2) > O Delighted é um sistema de coleta de comentários de clientes baseado na nuvem, que usa pesquisas de pergunta única em vários canais, inclusive e-mail, SMS, link na internet e integração de sites, para coletar e analisar insights de experiência de clientes, funcionários, parceiros e fornecedores, supervisionando as pontuações NPS em tempo real. > > Verdict: Rated **4.8/5** by 57 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 57 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Qualtrics - **Location**: Palo Alto, EUA - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 134,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, árabe - **Available Countries**: Alemanha, Argentina, Austrália, Bolívia, Brasil, Canadá, Chile, Colômbia, Equador, Estados Unidos, França, Guiana, Guiana Francesa, Ilhas Falkland, México, Nova Zelândia, Paraguai, Países Baixos, Peru, Reino Unido and 7 more ## Recursos - API - Acesso para Celular - Alertas/notificações - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Aplicativo móvel - Aprendizado de máquina - Apto para áudio, imagens e vídeo - Arrastar e soltar - Bate-papo/Mensagens instantâneas - Biblioteca de perguntas - CRM - Campos de texto - Campos personalizáveis - Coleta de dados de multicanal - Coleta de respostas offline - Comentários anônimos ## Integrations (37 total) - Airtable - BambooHR - Chatdesk Teams - ClientSuccess - EnjoyHQ - Freshdesk - Friendbuy - Front - Geckoboard - Gladly - Google Sheets - Gorgias - Greenhouse - Groove - Groove ... and 22 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.getapp.pt/directory/234/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.getapp.pt/directory/234/survey/software) - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) - [Software para Pesquisas SMS](https://www.getapp.pt/directory/3798/sms-survey/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) ## Alternativas 1. [Typeform](https://www.getapp.pt/software/91581/typeform) — 4.7/5 (945 reviews) 2. [Google Forms](https://www.getapp.pt/software/112857/google-forms) — 4.7/5 (11378 reviews) 3. [SurveyMonkey](https://www.getapp.pt/software/2371/surveymonkey) — 4.6/5 (10430 reviews) 4. [Jotform](https://www.getapp.pt/software/10191/jotform-4-0) — 4.7/5 (2812 reviews) 5. [SurveySparrow](https://www.getapp.pt/software/111349/surveysparrow) — 4.4/5 (121 reviews) ## Avaliações ### "Delighted is the easiest tool for getting feedback from your customers" — 5.0/5 > **Francesca** | *7 de dezembro de 2017* | Software > > **Vantagens**: I love using Delighted. It's the easiest way to get feedback from your customers. I love the Slack integration that allows us to quickly follow up with customers. > > **Desvantagens**: We've faced challenges integrating with our marketing systems, but they do have a simple salesforce integration that might work for less complex data systems. ----- ### "Excellent service" — 5.0/5 > **Avaliador Verificado** | *12 de setembro de 2018* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to use, very helpful staff. Does one thing, and does it perfectly. > > **Desvantagens**: Would like easier integration with our systems without a tech lift on our end. Needs better search > > Very easy platform, good data storage. ----- ### "A simple way to take surveys" — 5.0/5 > **Avaliador Verificado** | *31 de dezembro de 2019* | Produção audivisual | Recommendation rating: 8.0/10 > > **Vantagens**: The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option. The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy. survey via link and email is also available. Report with pivot table explains all the review. It is very elaborate. > > **Desvantagens**: The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly. > > I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users. ----- ### "Best way to survey customers" — 5.0/5 > **Avaliador Verificado** | *9 de outubro de 2018* | Roupa e moda | Recommendation rating: 9.0/10 > > **Vantagens**: I like ease of use, ability to see live results and feedback from customers, and filtering capabilities. > > **Desvantagens**: I wish that the Shopify integration would allow us to continue to filter by product, customer location, and other features - it seems to be one or the other if we're doing a manual send or an integration. ----- ### "Perfect for both ad hoc and diarised customer feedback - what's not to like?" — 5.0/5 > **Avaliador Verificado** | *26 de maio de 2022* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: Great reporting and really easy to deploy and use ongoing. customers understand its features and functionality with no additional tuition, and results displayed really well and easy to understand > > **Desvantagens**: nothing - it is all great, tbh. Easy to deploy and use. > > We are delighted with delighted (groan) ----- Page: 1 / 4\ Seguinte: [Next page](https://www.getapp.pt/software/117403/delighted?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/117403/delighted) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data