Customer data platform for SMBs
4.6/5 (9 avaliações)CustomerLabs CDP is a no code customer data platform that helps Ecommerce, SaaS, B2B and Agency marketers track, identify, segment, sync & analyze their customer data. The platform helps marketers orchestrate personalized campaigns across channels without any developer dependency.
Track and collect the customer data you want from your website, app, CRM, email, service & offline channels. With identity resolution, you can map anonymous users and their activities across platforms and get a 360° view of your customers. Create customer segments based on behavior, demographic and user traits to trigger timely messages across channels. You can integrate and seamlessly sync this customer data with your existing marketing tools such as Google Analytics, Google Adwords, Mixpanel, Kissmetrics, Segment, Salesforce, Pipedrive, Zapier, Facebook and 180+ tools in real time.
Back your marketing decisions by capturing accurate customer data with CustomerLabs CDP.
Vantagens
CustomerLabs provides us with a flexible, powerful alternative to both Google Tag Manager and Segment, allowing us to identify and track events across our event registration site with ease. Using their Action Recorder, we were able to quickly tag and identify core events (user registration, ticket selection, purchases, etc) and can now use that data to provide a better experience to our customers, while also more effectively retargeting those users who didn't complete the registration process, something that would have been nearly impossible with the event platform on its own.
Desvantagens
Very few dislikes, though there is a small learning curve as one gets familiar with the software and its workflow. However, the team at CustomerLabs provided some of the best support and handholding I've ever experienced from a SaaS provider, and they were able to help us get up and running within the first day we put CustomerLabs to work.
Vantagens
It saves a lot of development time - instead of having our developers define each event, we were able to do so ourselves using the action recorder. Then we watch the events come in - it's super awesome! Now, as with any software, there is a bit of a learning curve because there are many different events, and each one of them are defined slightly differently in each individual case. The customer support at Customerlabs has been absolutely fantastic in helping us set this up and they have been very responsive. We highly recommend this product.
Desvantagens
There really are very few cons; if I had to name one, it could be that there is no mobile SDK that could be used. I'm not a developer, so I don't know if this even is possible, but it would have been absolutely amazing to go through the same steps as I can currently go through with the action recorder but for a mobile app.
Thanks very much Thomas. This motivates us a lot. Thanks for taking time to review us.
Good tool overall if you like tracking conversion data on your site and don't have a lot of coding knowledge or have a developer at your disposal.
Vantagens
While Google Analytics gives you lots of conversion tracking options, some features are not available or if they are, can be very difficult to setup unless you have a knowledgable developer on hand. Action recorder let's you track button clicks, add to carts, prfile creations, etc, without having the need to do comlicated coding on the site. They also integrate with lots of 3rd party tools to pass the data to your other software.
Desvantagens
They should be more generous with the # of integrations on the paid plans.
Many thanks Gary, appreciate it.
Vantagens
Action Recorder easy tracks the actions done by your site visitor on all pages of a website. Very useful for eCommerce websites. Just purchased and tested it out on a client, and we are already impressed with how easy the implementation is and the support given.
- Support are fast and very helpful. Hopefully this will continue.
- Integration with Google Analytics is a plus.
- They also have a free version to try.
Desvantagens
- No MailChimp integration at the moment, might be in the future.
- Limited integration, we need more.
Hi Camille,
Thanks for taking your time to post this review, means a lot to us.
I shall get the mailchimp integration done as fast as possible.
Tracking actions and event for get real info about what happen in your shop or landing page. Track convertion and send info to your apps.
Vantagens
You can setup event so you can improve your convertion.
Action recorder for customer labs help you to do this if you are not a developer. this is a pain and this save alot of time
A MUST TOOL FOR ECOM or DIGITAL MARKETER
- You can setup the tracking code really easy
- Integrate with like FB or Adword
- You can track event and send the info to other services
Today tracking the convertion and the action on your site is key for traking how your site/convertion is working.
INSANE SUPPORT.
One of the best support i talk. They take the time to help you so u can get this up and running smoothly!
Desvantagens
Action recorder is pretty simple but they need to fix some detail, could be really more simple
- improve the UX kind confusing
- i dont like the design
- make more easy or accesible .
Example there is a hand you need to click to select the element, but is your first time you miss it because the design.
Is easy to setup, but with some clear instruction or steps should be more easy!!!
Also they need to add tutorial because most of the people dont get this tool is really good or how to use it.
I dont like they count all the pageview like event, so you need to exclude theurl or you get your limit exceed.
With some small fix it this is cold be one of the top secret tool for digital marketer.
Tracking what happen in your site, shop or landing page is key, and Action Recorder help you to get that info
CustomerLabs pricing is based on number of events you track and the number of integrations used.
Codelessly track website/app user behavior
Integrate your CRM, email, service and offline customer data
Unify user data from disparate sources and create a 360° user profile
Segment groups of similar users that you want to monitor, on the fly
Send this customer data back to your existing tools to personalize engagement & boost conversions
Abaixo estão algumas perguntas frequentes sobre o CustomerLabs CDP.
O CustomerLabs CDP oferece os seguintes planos de pagamento:
A partir de: US$ 29,00/mês
Modelo de preços: Gratuito, Assinatura
Avaliação gratuita: Disponível
CustomerLabs pricing is based on number of events you track and the number of integrations used.
O CustomerLabs CDP oferece os seguintes recursos:
Os clientes habituais do CustomerLabs CDP são:
Grandes empresas, Empresas de médio porte, Pequenas empresas
O CustomerLabs CDP está nos seguintes idiomas:
Inglês
O CustomerLabs CDP tem os seguintes planos de preços:
Gratuito, Assinatura
Não temos informações sobre os dispositivos compatíveis com o CustomerLabs CDP.
O CustomerLabs CDP se integra com os seguintes aplicativos:
Facebook, Google Analytics, Magento, Mixpanel, Pipedrive, Salesforce Sales Cloud, Shopify, Unbounce, Zapier, Zoho CRM
O CustomerLabs CDP oferece as seguintes opções de suporte:
Suporte online, Suporte por telefone
Amazing customer service and overall experience! Very pleased with the capabilities of the tool and the outstanding support provided by the team behind it.