Centercode

Centercode

Client satisfaction solution

4.6/5 (23 avaliações)

Resumo do Centercode

O que é o Centercode?

Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers, and employees. The platform lets users measure product success through net promoter scores, KPI metrics, and more. Centercode's key features include website management, content moderation, ideation/crowdsourcing, a question library, rater tracking, a self-service portal, external reviewer support, aggregate reports, customizable questions, and project planning/scheduling. Users can detect and resolve bugs, as well as prioritize tasks across various stages of product development. AI-based technology evaluates features and item characteristics automatically. Centercode’s dashboard gives users quick and central access to all organizational data. Users can utilize the feedback scoring module to manage and prioritize client reviews, allowing users to develop products based on this data.

Resumo do Centercode

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Contact Centercode for pricing details.


Recursos do Centercode

Dispositivos
Porte da empresa
P M G
Mercados
Canadá, Europa, Alemanha, Estados Unidos
Idiomas
Checo, Danês, Holandês, Inglês, Filandês e outros 8, Francês, Alemão, Hebreu, Húngaro, Irlandês, Norueguês, Polonês, Sueco

Capturas de tela

Captura de tela do Centercode: Centercode beta testing screenshot
Captura de tela do Centercode: Centercode beta testing screenshot Captura de tela do Centercode: Centercode automated workflow handling screenshot Captura de tela do Centercode: Centercode issue tracking screenshot

Centercode - Avaliações

Centercode - Avaliações

Classificação geral
4.6
/
5 23 avaliações
Excelente
13

Muito bom
10

Regular
0

Ruim
0

Péssimo
0

Relação qualidade/preço
4.7
Recursos
4.3
Praticidade
3.8
Suporte ao cliente
4.9
100% dos usuários recomendam este app
Simeon D.

Centercode increased my value to the organization

Centercode has increased the value my department brings to the organization:
-Resolving user experience issues
-Resolving technical issues with planned maintenance updates, reducing customer impact
-Help manage large enterprise testing programs with up to 5K employee testers
-Experiment with new products and services to identify marketing and improvement opportunities
-Employees reported over 1K unique issues over the past 6 Months
-Easy to establish bi-directional communications with testers
-Easy to automate communications and messaging to keep testers engaged and informed


Traduzir com Google
Chris M.

My #1 Software Product

We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues & ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us.

Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship & this results in our enhancement & support requests being resolved in a very timely manner. The whole ethos of this company & their resulting products & services cannot be understated; this starts with the CEO & runs throughout the company. A real pleasure to partner with them.


Traduzir com Google
Ryan S.

Great product, great people, great company!

Cetnercode's platform has allowed us to become more efficient and consistent in how we evaluate our products prior to market launch. They have provided top notch support and are always happy to have a conversation or extend their knowledge to their user base on best practices or alternate ways of accomplishing a goal

Great product, great people, great company.


Traduzir com Google
Holger R.

Our main working platform, overall quite satisfied

As already mentioned above, the platform delivers us everything, we usually need. And they are going on enhancing it with new features and improvements quite often. Because of the wide selection of features and functionalities, it was not that easy to use at the beginning, but we got a good training then. If there is something wrong (a bug or if I do not understand something), the Centercode team is very quick, professional and nice.


Traduzir com Google
Dean N.

Best all-in-one solution for Beta but poor UX (especially mobile) and lacks many basic features

Overall we enjoy CC and the community loves it, but we believe that a better mobile experience along with easier rich text boxes and faster load would increase our volume by at least 20% (just a wild assumption but we hear this feedback a lot from users we meet f2f).

I think that it's essential that users get the option to really custom their homepage (like a Wix/Google Site experience) and that the opportunities menus are clearer. After 2 years of using CC I have no idea how to use it properly as everything is slow and complex. It has to be thoroughly looked into from the user perspective. Yes, there are useful help articles, but the UI itself has to be clearer. We spend hours just trying thing out before we really understand what changes we made.


Traduzir com Google
Simeon D.
Setor: Telecomunicações
Porte da empresa: 10.001+ funcionários
Traduzir com Google

Centercode increased my value to the organization

Usado Diariamente durante Mais de dois anos
Avaliado em 03/09/2019
Fonte da avaliação: Capterra

Centercode has increased the value my department brings to the organization:
-Resolving user experience issues
-Resolving technical issues with planned maintenance updates, reducing customer impact
-Help manage large enterprise testing programs with up to 5K employee testers
-Experiment with new products and services to identify marketing and improvement opportunities
-Employees reported over 1K unique issues over the past 6 Months
-Easy to establish bi-directional communications with testers
-Easy to automate communications and messaging to keep testers engaged and informed

Vantagens

Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information.

Desvantagens

I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Chris M.
Setor: Software
Porte da empresa: 10.001+ funcionários
Traduzir com Google

My #1 Software Product

Usado Diariamente durante Mais de dois anos
Avaliado em 06/09/2019
Fonte da avaliação: Capterra

We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues & ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us.

Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship & this results in our enhancement & support requests being resolved in a very timely manner. The whole ethos of this company & their resulting products & services cannot be understated; this starts with the CEO & runs throughout the company. A real pleasure to partner with them.

Vantagens

Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results.

Desvantagens

Quite a steep learning curve for new users.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Ryan S.
Setor: Eletrônicos
Porte da empresa: 5.001-10.000 funcionários
Traduzir com Google

Great product, great people, great company!

Usado Diariamente durante Mais de dois anos
Avaliado em 04/10/2019
Fonte da avaliação: Capterra

Cetnercode's platform has allowed us to become more efficient and consistent in how we evaluate our products prior to market launch. They have provided top notch support and are always happy to have a conversation or extend their knowledge to their user base on best practices or alternate ways of accomplishing a goal

Great product, great people, great company.

Vantagens

The platform offered by Centercode is extremely adaptable to various business needs related to product validation. They take a lot of guess work out of the tests we run by providing general templates and industry knowledge. The platform itself allows for customization and has supported all of our needs over the years

Their support team is top notch and the rest of their employees are excellent to interact with. Truly a top notch product and company

Desvantagens

It is so powerful that sometimes a user can get lost or not understand the repercussions of an action they take. I suppose this is a good problem but can take a while to on-board a new employee and get them up to speed on the intricacies and capabilities of the platform

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Holger R.
Setor: Software
Porte da empresa: 201-500 funcionários
Traduzir com Google

Our main working platform, overall quite satisfied

Usado Diariamente durante Mais de dois anos
Avaliado em 02/10/2019
Fonte da avaliação: Capterra

As already mentioned above, the platform delivers us everything, we usually need. And they are going on enhancing it with new features and improvements quite often. Because of the wide selection of features and functionalities, it was not that easy to use at the beginning, but we got a good training then. If there is something wrong (a bug or if I do not understand something), the Centercode team is very quick, professional and nice.

Vantagens

Mighty tool: User management, communication, surveys, feedback management, release distribution, providing activation keys etc. We usually can do everything for our tests in the Centercode platform. The support is very fast and the people working there are professional and nice. Also, customizable. We were able to whitelable it quite good (custom CSS, custom string sets, banners, colors, ...).

Desvantagens

Sometimes, we struggle with bugs. But those are mostly fixed very fast and the support provides good workarounds.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Dean N.
Setor: Transporte rodoviário e ferroviário
Porte da empresa: 201-500 funcionários
Traduzir com Google

Best all-in-one solution for Beta but poor UX (especially mobile) and lacks many basic features

Usado Diariamente durante Mais de dois anos
Avaliado em 08/09/2019
Fonte da avaliação: Capterra

Overall we enjoy CC and the community loves it, but we believe that a better mobile experience along with easier rich text boxes and faster load would increase our volume by at least 20% (just a wild assumption but we hear this feedback a lot from users we meet f2f).

I think that it's essential that users get the option to really custom their homepage (like a Wix/Google Site experience) and that the opportunities menus are clearer. After 2 years of using CC I have no idea how to use it properly as everything is slow and complex. It has to be thoroughly looked into from the user perspective. Yes, there are useful help articles, but the UI itself has to be clearer. We spend hours just trying thing out before we really understand what changes we made.

Vantagens

I like the fact that it has everything in one place. You can scroll from a forum to a bug all in one place

Desvantagens

The fact that it has very limited design that you cannot customize as much as you need. The mobile UX is just not good enough.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Recomendação do usuário
9.3/10
Baseado em 23 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Centercode

Preço do Centercode

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Contact Centercode for pricing details.

Contact Centercode for pricing details.

Relação qualidade/preço
4.7/5
Baseado em 23 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Centercode

Recursos do Centercode

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4.3/5
Baseado em 23 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Centercode

Mais informações sobre Centercode

Principais recursos do Centercode

  • Action Management
  • Client Portal
  • Collaboration Tools
  • Complaint Monitoring
  • Content Management
  • Customer Segmentation
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Email Marketing
  • Feedback Collection
  • Feedback Management
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Question Library
  • Self Service Portal
  • Survey Management
  • Task Management
  • Website Management

Perguntas frequentes sobre o Centercode

Perguntas frequentes sobre o Centercode

Abaixo estão algumas perguntas frequentes sobre o Centercode.

P: Que tipo de planos o Centercode oferece?

O Centercode oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Teste Grátis: Não disponível

Contact Centercode for pricing details.

P: Quais são os principais recursos do Centercode?

O Centercode oferece os seguintes recursos:

  • Action Management
  • Client Portal
  • Collaboration Tools
  • Complaint Monitoring
  • Content Management
  • Customer Segmentation
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Email Marketing
  • Feedback Collection
  • Feedback Management
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Question Library
  • Self Service Portal
  • Survey Management
  • Task Management
  • Website Management

P: Quem costuma usar o Centercode?

Os clientes habituais do Centercode são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Centercode está?

O Centercode está nos seguintes idiomas:

Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Irlandês, Norueguês, Polonês, Sueco

P: Que tipo de planos o Centercode oferece?

O Centercode tem os seguintes planos de preços:

Assinatura

P: O Centercode é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o Centercode.

P: O Centercode se integra com quais outros aplicativos?

Não temos informações sobre quais integrações o Centercode oferece.

P: Que nível de suporte o Centercode oferece?

O Centercode oferece as seguintes opções de suporte:

Base de conhecimento, Suporte online, Suporte por telefone