O SolarWinds Passportal + Documentation Manager é uma solução de proteção de senha baseada na nuvem projetada para fornecedores de serviços gerenciados (MSPs). A solução permite que os usuários armazenem, gerenciem e recuperem credenciais por meio de recursos de automação de alteração de senha, injeção de credenciais, auditoria, geração de relatórios e documentação privilegiada do cliente.
A injeção de credencial do Passportal garante que a conexão com dispositivos, aplicativos e redes do cliente seja rápida e segura. Os tempos de resolução de incidentes podem ser reduzidos mediante a remoção da necessidade de os técnicos procurarem por credenciais. As novas credenciais podem ser automaticamente capturadas no cofre para fornecer acesso instantâneo a todos os técnicos autorizados.
O Passportal também permite que os usuários controlem dispositivos, aplicativos e acesso à rede por meio de autenticação multifatorial, além de permitir que eles gerenciem senhas com automação de alterações rotineiras de senha, eliminação de reutilização de senhas e geração de senhas fortes. É possível compartilhar todo o conhecimento relevante em uma única plataforma, com padrões comprovados pelo MSP para simplificar os processos de documentação. Os usuários também podem monitorar o uso de credenciais e satisfazer requisitos de conformidade ao gerar relatórios sobre os pontos de comprovação no nível de auditoria.
Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.
It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.
There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.
Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.
We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.
The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.
It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.
The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.
Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.
I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!
Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!
As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.
Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!
I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!
The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.
This software has been a life saver in terms of saving time and money. I would highly recommend it.
I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format
the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.
Abaixo estão algumas perguntas frequentes sobre o SolarWinds Passportal.
O SolarWinds Passportal oferece os seguintes planos de pagamento:
A partir de: US$ 70,00/mês
Modelo de preços: Assinatura
Avaliação gratuita: Não disponível
Não temos informações sobre os recursos do SolarWinds Passportal.
Os clientes habituais do SolarWinds Passportal são:
Grandes empresas, Empresas de médio porte, Pequenas empresas
O SolarWinds Passportal está nos seguintes idiomas:
O SolarWinds Passportal tem os seguintes planos de preços:
O SolarWinds Passportal é compatível com os seguintes dispositivos:
O SolarWinds Passportal se integra com os seguintes aplicativos:
Autotask, Auvik, ConnectWise Automate, ConnectWise Control, ConnectWise Manage, Continuum, NinjaRMM, Office 365, SolarWinds RMM
O SolarWinds Passportal oferece as seguintes opções de suporte:
Suporte online, Suporte por telefone