--- description: Avaliações detalhadas do HubSpot Service Hub com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o HubSpot Service Hub com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HubSpot Service Hub - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [HubSpot Service Hub](/software/119575/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.getapp.pt/software/119575/hubspot-service-hub Page: 1 / 9\ Seguinte: [Next page](https://www.getapp.pt/software/119575/hubspot-service-hub?page=2) > Service Hub ajuda sua equipe a escalar o suporte e manter clientes. O Customer Agent e um help desk conectado resolvem dúvidas de rotina, e os health scores ajudam a agir cedo em renovações e crescimento. Comece com ferramentas gratuitas de atendimento ao cliente. > > Verdict: Rated **4.4/5** by 193 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Principais benefícios do HubSpot Service Hub Resolva dúvidas de rotina mais rápido: o Customer Agent cuida das conversas de suporte por chat, e-mail, WhatsApp, formulários e ligações (beta) e transfere para um atendente com contexto quando uma pessoa é a melhor opção. Dê aos atendentes o contexto para encantar clientes: o help desk reúne tickets, conversas e SLAs em um só espaço, construído sobre os dados do HubSpot Smart CRM. Economize tempo no trabalho operacional: resumos, respostas sugeridas e recomendações da base de conhecimento ajudam os atendentes a responder rápido e com menos cliques. Ajude os clientes a se ajudarem: uma base de conhecimento e um portal do cliente permitem que os clientes encontrem respostas e acompanhem seus próprios tickets. Leve o trabalho à pessoa certa: a automação de tickets e o roteamento ajudam as solicitações a chegar à equipe certa, com roteamento por habilidades no Enterprise. Aja cedo em renovações e crescimento: health scores, alertas e um espaço de sucesso do cliente ajudam sua equipe a agir quando uma conta muda. Ouça seus clientes: pesquisas de feedback acompanham CSAT, NPS e CES, com acompanhamento automatizado. Comece grátis, cresça em uma só plataforma: comece com ferramentas gratuitas de atendimento ao cliente e evolua para o Service Hub Professional ou Enterprise conforme sua equipe crescer. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 193 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HubSpot - **Location**: Cambridge, EUA - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, sueco, tailandês - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Dinamarca, Espanha, Estados Unidos, Filipinas, Finlândia, França, Hong Kong, RAE da China, Irlanda, Japão, Malásia, México, Noruega, Nova Zelândia, Países Baixos, Reino Unido and 5 more ## Recursos - AI Copilot - API - Acesso para Celular - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados - Armazenamento de documentos - Automação de marketing - Autoresponders - Ações ativadas por eventos - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Campos personalizáveis ## Integrations (97 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 82 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Software de Sucesso do Cliente](https://www.getapp.pt/directory/959/customer-success/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18816 reviews) 2. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1729 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) ## Avaliações ### "Best Service Hub to use" — 5.0/5 > **Pedro** | *9 de outubro de 2023* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: - Ticket management -\> Being able to assign tickets to random support owners is awesome- Pipeline management -\> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -\> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies) > > **Desvantagens**: - Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 de maio de 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Vantagens**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Desvantagens**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "HubSpot Service Hub is not a mature product - Stay away if you can" — 2.0/5 > **Sergio** | *25 de janeiro de 2023* | Fabricação elétrica/eletrônica | Recommendation rating: 0.0/10 > > **Vantagens**: I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place. > > **Desvantagens**: The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on. > > I am extremely disappointed. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 de dezembro de 2024* | Publicidade e marketing | Recommendation rating: 9.0/10 > > **Vantagens**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Desvantagens**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "The best CRM product we used." — 5.0/5 > **Hailey** | *16 de agosto de 2023* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly. > > **Desvantagens**: Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what. > > I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting. ----- Page: 1 / 9\ Seguinte: [Next page](https://www.getapp.pt/software/119575/hubspot-service-hub?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/119575/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data