HubSpot Service Hub

Solução de atendimento ao cliente baseada na nuvem para empresas de todos os portes

Sobre o HubSpot Service Hub

O HubSpot Service Hub é uma plataforma de atendimento ao cliente baseada na nuvem, projetada para simplificar processos de gestão de consultas de clientes e melhorar o relacionamento com o cliente de empresas de todos os portes. Ele permite que os usuários se conectem com os clientes por meio de bate-papo ao vivo, comunicações individuais com clientes, bots de conversação, respostas prontas etc.

Os principais recursos do HubSpot Service Hub incluem comentários de clientes, pesquisas, percepções, geração de relatórios, alertas, um banco de dados de clientes, base de conhecimento, gestão de metas e aliases de e-mail de equipe. As empresas podem usar a plataforma para responder rapidamente a consultas dos clientes, enviando documentação de ajuda, gravando vídeos curtos e criando modelos de e-mail personalizados com base em consultas específicas. O programa vem com uma caixa de entrada unificada que registra toda a comunicação e fornece um histórico completo de atendimento ao cliente para que outros representantes consultem casos semelhantes.

Com e-mails automatizados de marketing para clientes e uma base de conhecimento pesquisável, o HubSpot Service Hub permite que as empresas retenham clientes por meio de acesso simplificado e com autoatendimento às resoluções de caso. Ele facilita a integração com vários aplicativos de terceiros, como Salesforce, HelloSign, Slack, GoToWebinar, CallRail, Typeform, Hotjar, Klipfolio e Lucky Orange.


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HubSpot Service Hub

4,4 (156)
VS.
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Preço inicial

50,00 US$
mês
12,00 US$
mês

Opções de preços

Versão gratuita
Versão de teste gratuita
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Recursos

85
202

Integrações

103
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Praticidade

4,4 (156)
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Relação qualidade/preço

4,3 (156)
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Atendimento ao cliente

4,6 (156)
4,1 (6 686)
As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações

Classificação geral

4,4 /5
(156)
Relação qualidade/preço
4,3/5
Recursos
4,1/5
Praticidade
4,4/5
Suporte ao cliente
4,6/5

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Exibindo 5 avaliações de 156
Pedro
Pedro
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best Service Hub to use

Avaliado em 09/10/2023

Vantagens

- Ticket management -> Being able to assign tickets to random support owners is awesome- Pipeline management -> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies)

Desvantagens

- Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy

Rachel
Classificação geral
  • Setor: Software
  • Porte da empresa: 51 - 200 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Good Overall, Can be Overwhelming/Cluttered, Still Improving

Avaliado em 03/12/2019

We are still new to the Service Hub, which is HubSpot's newest hub, but I see great potential as we...

We are still new to the Service Hub, which is HubSpot's newest hub, but I see great potential as we continue to learn and customize our instance, and as HubSpot continues to improve Service Hub.

Vantagens

The ticketing side of HubSpot Service Hub is very flexible conveniently and seamlessly integrated with the HubSpot CRM. The line is blurred between ticket and conversation, which makes interactions with leads and customers more human (HubSpot's whole mission, essentially). There are good integrations with Calendly (new!), Appcues, Gmail, etc. plus the native features such as tracking knowledge base views, opens and clicks on emails, logging calls, etc. that make HubSpot a central record of all customer interaction and give us visibility on the whole journey. Associating a ticket with a CRM record (contact, company, deal) is easy and extremely flexible (unlike a help desk tool I've used before): in HubSpot there doesn't have to be an exact 1:1 relationship between all those things. We can just associate whatever message with whatever record it is actually associated with (helpful for cases like consultants who use our software themselves but also help out with other users' accounts). Plus, a couple other details: 1. being able to respond to live chat in Slack is great; ultimately, you need to view the customer/lead details in HubSpot anyway, but it's good to be able to send a quick, "Hi there, let me look into that for you!" even when I'm not on the chat page in HubSpot yet; 2. the "board" view vs. the "table" view for tickets is great to visualize the pipeline. Overall, I am pleased so far, and HubSpot shows a desire to improve this tool further.

Desvantagens

The radical flexibility and pulling all information about the customer together can get overwhelming and clutter up the screen. Luckily, you can filter out whatever you don't want to see very easily, but it's hard to know what to filter out if you're not looking at all of it to begin with. The knowledge base is not nearly as flexible as the other parts of the tool, e.g. you can't have multiple knowledge bases, and there is very little ability to customize the look/feel (although they are improving this part). Some other things that are strangely inflexible: the support/ticket form (we opted to use a marketing form instead and build a workflow to trigger a ticket, at our HubSpot account manager's recommendation!); and teams (agents can only be on one team and can only view tickets for their own team).

Dan
Classificação geral
  • Setor: Aparelhos médicos
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Hubspot Service Hub Review

Avaliado em 17/10/2019

Vantagens

It's categorization and click/drag feature of kb articles, ease of publishing, case workflow visualization

Desvantagens

No public access for our own customers to view their own cases (open or otherwise) in the support portal. Organizationally, this means they will be managing case volumes through their email, only IF they were copied on the case to begin with.
File limitations; kb indicates there are no file restrictions other than on video, where we found there to be a 2 gb limit on ANY file.

Alissa
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great way for our team to stay organized!

Avaliado em 16/10/2019

Our experience with Service Hub has been great. The transition from our previous product was...

Our experience with Service Hub has been great. The transition from our previous product was fairly painless (and they've added even more features to help with that transition since we've switched), and we've had outstanding customer service when we've had questions or issues arise.

Vantagens

Hubspot Service Hub has allowed our small team to stay organized and give our users as much support as possible without always being available to help in person within a few minutes. The knowledge base setup is super easy, appealing for our users, and customizable.

Desvantagens

Hubspot definitely isn't the cheapest option when you weigh all the platforms out there, but you definitely have to weigh ease of use, centralizing everything you need to do for your business and level of customer service.

Alternativas consideradas

Intercom e Zendesk Suite

Razões para escolher o HubSpot Service Hub

We wanted an all in one solution where we could manage our customers from the lead/sales side with our support and feedback. Hubspot has been able to give us that and more. Conversations is more robust, the knowledge base more organized, and the ability to send feedback is a plus.

Software anterior

Intercom

Razões para mudar para o HubSpot Service Hub

We chose Hubspot Service over competitors because of how well it paired the other products and we desperately needed to centralize our team and processes.
Cierra
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Make your life easier...Switch to Hubspot!

Avaliado em 12/11/2019

Overall the service hub has been a fantastic tool. We have been able to capture and manage customer...

Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically. We now capture results in real time direct;y after a customer has finished our sales cycle and their customer journey. The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool

Vantagens

Hubspot has allowed us to save time and reach our customers on a whole new level. Once we implemented Hubspot the possibilities truly became endless. From a sales perspective we have learnt valuable ways to reach our customers through the sales blog, templates and snippet suggestions etc. In addition we have been able to market to our clients using platforms we didn't even know were possible. Created personalized landing pages, calendar links to schedule meetings and calls saving time going back and forth. Not to mention automation and work flows- a time saver!!! Cant rave enough about using Hubspot and cant wait to see waht they come out with next!!!

Desvantagens

Honestly, I think thing we like least about the software is that you cant use the social features to post videos to Instagram from the social hub. Other than that there isn't anything we dont like!

Exibindo 5 avaliações de 156 Leia todas as avaliações

Perguntas frequentes sobre o HubSpot Service Hub

Abaixo estão algumas perguntas frequentes sobre o HubSpot Service Hub.

O HubSpot Service Hub oferece os seguintes planos de pagamento:

  • A partir de: 50,00 US$/mês
  • Modelo de preços: Versão gratuita, Assinatura
  • Avaliação gratuita: Disponível

Os clientes habituais do HubSpot Service Hub são:

2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000

O HubSpot Service Hub está nos seguintes idiomas:

inglês

O HubSpot Service Hub é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O HubSpot Service Hub se integra com os seguintes aplicativos:

360NRS, Accelo, Actionstep, AdRoll, AdStage, AgencyAnalytics, Airtable, Aloware, Ambassify, Asana, Autopilot, Aysling, Bedrock Data, BigTime, BrightTALK Central, BuiltWith, Call Loop, CallRail, Canva, ClearVoice, CoSchedule Marketing Suite, Cookiebot, Coupler.io, Cyfe, DataHero, Databox, Dealfront, DepositFix, Dialpad Meetings, Drift, Dropbox Sign, Eventbrite, Fivetran, Fomo, Forecast, Gmail, GoTo Webinar, GoToWebinar, Google Calendar, Google Contacts, Google Meet, Google Sheets, Gravity Forms, Grow, Instagram, Instapage, Intercom, Jotform, Justuno, Klipfolio, LinkedIn for Business, LoyaltyLion, Lucky Orange, Mailchimp, ManyChat, Meta for Business, Modus, NeverBounce, Odoo, OptinMonster, Outgrow, PSOhub, Paycove, PhoneWagon, Pipedrive, PowToon, Privy, Project Procs, Promo.com, Proposify, Pure Chat, Quuu Promote, Retreaver, Ringover, Sakari, Salesforce Sales Cloud, Salesmsg, Seventh Sense, Shopify, Sigstr, Skyvia, Slack, SnapApp, Stitch, Stripe, Stripo.email, Supermetrics, SurveyMonkey, Teamwork.com, Trello, Twitter/X, Unbounce, Vidyard, Wistia, Wix, WooCommerce, Woopra, WordPress, Zapier, Zoho Analytics, Zoom, adam.ai, monday.com

O HubSpot Service Hub oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

Categorias relacionadas

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