Reward Gateway
Sobre o Reward Gateway
O Reward Gateway é uma plataforma de participação do funcionário baseada na nuvem e que auxilia grandes empresas na recompensa e reconhecimento de funcionários. Os principais recursos incluem indicações entre colegas, entrega de prêmios, comunicações, criação de pesquisas, administração de benefícios, notificações por push e alertas em tempo real.
A plataforma mostra conquistas individuais e da equipe por meio de um feed em tempo real, permitindo que os funcionários interajam por meio de comentários e curtidas. Os funcionários podem enviar cartões eletrônicos personalizados para homenagear colegas e comemorar marcos. Os usuários podem criar vídeos e páginas de conteúdo para compartilhar notícias da empresa, entregar mensagens para públicos segmentados e enviar notificações por push e alertas em tempo real para aumentar o envolvimento. O Reward Gateway vem com uma biblioteca de modelos editáveis de pesquisa que permitem às equipes de recursos humanos coletar comentários dos funcionários e medir a eficácia dos programas de participação dos funcionários por meio de pesquisas personalizadas.
O Reward Gateway inclui um módulo de desconto para funcionários que permite aos gerentes distribuir cupons na loja e online e esquemas de descontos para o comércio varejista. Os funcionários podem baixar o aplicativo móvel de marca para participar de programas de benefícios voluntários, acessar cupons e ofertas de reembolso e gerenciar atividades de compras online.
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Avaliações
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- Setor: Varejistas
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent quality, customer support is exceptional and its so easy to use!
Avaliado em 17/07/2017
Increase in colleague engagement and more control of our benefits platform.
Increase in colleague engagement and more control of our benefits platform.
Vantagens
The site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed.
Desvantagens
The reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap.
Resposta do Reward Gateway
Hi Leanne,
Thanks so much for taking the time to leave us a review on Capterra.
We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class!
Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help.
We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further.
Best wishes,
Charlie
- Setor: Gestão da educação
- Porte da empresa: 201 - 500 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great platform to save money
Avaliado em 17/01/2018
Discount on many high street retailers and entertainment outlets. Cashback from online retailers.
Discount on many high street retailers and entertainment outlets. Cashback from online retailers.
Vantagens
The product is constantly being developed and new features introduced. The Smart Spending app is a great place to store all your unused vouchers. Company are very responsive on their online chat function. Normally get a response within 2 minutes, even at the weekend.
Desvantagens
Nothing really. Many of the niggles we had with the system when we first signed up have been addressed. The main one was having to plan your spending, which is not always possible. Now with instant vouchers you can buy what you need in the shop and have them instantly available on your smart phone
Resposta do Reward Gateway
Hey Malcolm,
Thanks so much for taking the time to leave a review of your employee engagement platform, SmartHub®.
Really pleased to hear that you¿re using the platform to make regular savings. The SmartSpending app and the ever growing range of instant vouchers definitely makes those spur of the moment purchases easier to do. I'm definitely a 'I need it now!' shopper, so I love both of these things, too.
Our Helpdesk will be really pleased to hear that you love the Live Chat function. They¿re online 24/7/365, so you¿ll always be able to get hold of someone come day or night.
Thanks again for sharing your feedback with us today and at the beginning of your journey with RG. Our Product Team and your Client Success Manager read every review and your comments really help us to improve the product and deliver new innovations.
Have a great Friday! :o)
Best wishes,
Charlie
- Setor: Alimentação e bebidas
- Porte da empresa: 201 - 500 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
CHEERS Review
Avaliado em 08/12/2022
response after implementation is delayed from customer support and our contact, don't feel our...
response after implementation is delayed from customer support and our contact, don't feel our concerns are acted on for improvements to have better user experiences.
Vantagens
the design was very customizable and the implementation team was helpful.
Desvantagens
the app which is how most of our employees access the site, as they are on the road not in an office, does not have the same capabilities as the site on the desktop does. this deters most of our users from utilizing this tool and requires more work for the admin team. i was not aware of the differences before go-live. our team would like to post our own photos to celebrate success in the field. the savings app is completely separate then the company app and that confuses people as well as the savings method is not user friendly.
Resposta do Reward Gateway
Hello Madeline,
We are sorry to hear that we are not meeting your expectations. That's definitely not what we want for our customers. We would love to help turn this around for you.
I would love to set up some time to discuss this so that we can address your pain points directly. Please contact me at [email protected].
Thank you,
Sharon Fagan
Director of Client Success, Reward Gateway
- Setor: Gestão da educação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
Great incentive program and shows appreciation
Avaliado em 18/11/2019
great program and the employees all love it.
great program and the employees all love it.
Vantagens
Love using this program to thank anyone within my company for the hardwork they are doing. Great for recognizing individuals or a whole group from any project. Great way to motivate someone
Lots of great deals on fond
Desvantagens
not much honestly. i wish some of the prices reflecting on the great buys were less than amazon or walmart prices. The great discounts on things are the typical normal prices found online.
Resposta do Reward Gateway
Thank you so much for your feedback. We provide our customers a best rate guarantee so the prices you find on Fond should always be the best offers on the market. If you ever find that this is not the case, or if there are specific discounts you'd like to see added to the platform, you can let me know by emailing [email protected] and I will pass the request along to the appropriate teams.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Solid Unique Recognition System
Avaliado em 17/02/2017
Brand Integrity is an excellent product with good customer support. It provides an ongoing...
Brand Integrity is an excellent product with good customer support. It provides an ongoing recognition system between employee engagement surveys, which helps keep the topic of engagement and satisfaction in front of supervisors and employees all year. The major limitation is that it is a technology solution, and many of our LTC employees do not use or have regular access to technology every day.
Vantagens
Fairly easy to navigate. Robust reporting. Allows easy drill-down reporting in a large organization. Fairly intuitive especially for folks who are familiar with platforms like Facebook.
Desvantagens
It is better for folks who work at a desk all day, and is limited for folks who work on the floor. The tech support is not quite as robust as sales makes it out to be, but it is still solid support. The price point is very high for the ROI.
Perguntas frequentes sobre o Reward Gateway
Abaixo estão algumas perguntas frequentes sobre o Reward Gateway.P: Que tipo de planos o Reward Gateway oferece?
O Reward Gateway oferece os seguintes planos de pagamento:
- A partir de:
- Avaliação gratuita: Não disponível
P: Quem costuma usar o Reward Gateway?
Os clientes habituais do Reward Gateway são:
501 - 1 000, 1 001 - 5 000
P: Em que idioma o Reward Gateway está?
O Reward Gateway está nos seguintes idiomas:
inglês
P: O Reward Gateway é compatível com dispositivos móveis?
O Reward Gateway é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular)
P: O Reward Gateway se integra com quais outros aplicativos?
O Reward Gateway se integra com os seguintes aplicativos:
BambooHR, Bitium, Duo Security, Google Analytics 360, Kallidus 360, Kallidus Learn, LinkedIn for Business, Meta for Business, Microsoft Azure, Microsoft Outlook, Microsoft Teams, Myagi, Namely, Okta, OneLogin, Ping Identity, Slack, Vantage Circle, Workday HCM, Yammer, Yapster
P: Que nível de suporte o Reward Gateway oferece?
O Reward Gateway oferece as seguintes opções de suporte:
Email/Help Desk, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
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