--- description: Avaliações detalhadas do Document360 com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Document360 com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360 - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Base de Conhecimento](/directory/2823/knowledge-base/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.pt/software/120723/document360 Page: 1 / 13\ Seguinte: [Next page](https://www.getapp.pt/software/120723/document360?page=2) > O Document360 é uma plataforma de base de conhecimento com tecnologia de IA que permite aos usuários criar e publicar bases de conhecimento de autoatendimento, manuais de produtos e documentos de APIs usando recursos de documentação, categorização, edição e branding, como suporte a markdown, gestão e reversão de versões, entre outros. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 292 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Kovai Limited - **Location**: Sidcup, EUA - **Founded**: 2017 ## Commercial Context - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: espanhol, francês, inglês, português - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - API - Acompanhamento de atividades - Alertas por e-mail - Alertas/notificações - Armazenamento de documentos - Arrastar e soltar - Biblioteca de conhecimento - Biblioteca de conteúdo - Campos personalizáveis - Catalog Management - Comentários/notas - Controle de versões - Controles/permissões de acesso - Discussions/Forums - Editor de WYSIWYG - Editor de arrastar e soltar - Editor de rich text - Edição de texto - Ferramentas de colaboração - For the IT sector ## Integrations (15 total) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Microsoft Excel - Microsoft Teams - Mixpanel - Twilio Segment - Zapier - Zoho Desk - Zoho PageSense ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Software de Base de Conhecimento](https://www.getapp.pt/directory/2823/knowledge-base/software) ## Categorias relacionadas - [Software de Base de Conhecimento](https://www.getapp.pt/directory/2823/knowledge-base/software) - [Software de Gestão de API](https://www.getapp.pt/directory/559/api-management/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Software de documentação de TI](https://www.getapp.pt/directory/3860/it-documentation/software) ## Alternativas 1. [Guru](https://www.getapp.pt/software/123167/guru) — 4.8/5 (640 reviews) 2. [Confluence](https://www.getapp.pt/software/90949/confluence) — 4.5/5 (3726 reviews) 3. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (805 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (19024 reviews) 5. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4116 reviews) ## Avaliações ### "Great Tool Amazing Customer Support" — 4.0/5 > **David Andre** | *24 de julho de 2023* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: 1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support > > **Desvantagens**: 1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements. ----- ### "The Secure, Single Source of Truth for Enterprise Knowledge Management." — 5.0/5 > **MOHAMED** | *11 de dezembro de 2025* | Roupa e moda | Recommendation rating: 8.0/10 > > **Vantagens**: The most significant benefit is the excellent administrative control and content governance. The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency. The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs). We also greatly appreciate the responsive customer support. > > **Desvantagens**: While the editor is intuitive, the overall user interface (UI) can be challenging to navigate for some new team members, presenting a learning curve. Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go. There are also times when integrations with some external tools are not as deeply customizable as we would prefer. > > Document360 is fundamentally solving the problem of decentralized information silos and outdated/inconsistent articles. By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. For our employees, the self-service knowledge base has been critical. It has led to a significant reduction in support tickets/calls, allowing our support agents to focus on more complex issues and lowering overall support costs. The in-depth analytics also help us identify content gaps and ensure we are continuously improving the content. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28 de agosto de 2025* | Publicidade e marketing | Recommendation rating: 5.0/10 > > **Vantagens**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Desvantagens**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "Easy Knowledge Sharing with Document360" — 5.0/5 > **Punit** | *7 de outubro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers. > > **Desvantagens**: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive. > > My experience with Document360 has been good. It helps me create and share information easily, keeps everything organized, and makes finding things quick. It takes a little time to learn all the features, but overall it makes my work much easier. ----- ### "Doc 360 Review from an Admin" — 5.0/5 > **Alison** | *25 de setembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to add content, create content, and make it look appealing. Easy for readers to find their way around. Great search functionality. It has helped our team with defining processes for the business and being able to refer back to them when people are stuck. > > **Desvantagens**: There is nothing bad to say about Document360 - its a great tool and one we couldn't do without now. > > Great tool but even better is their customer service - they are so responsive to questions and very helpful. A rare thing in these times. ----- Page: 1 / 13\ Seguinte: [Next page](https://www.getapp.pt/software/120723/document360?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/120723/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data