--- description: Avaliações detalhadas do Smaply com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Smaply com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smaply - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/601/customer-experience/software) > [Smaply](/software/121187/smaply) # Smaply Canonical: https://www.getapp.pt/software/121187/smaply Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/121187/smaply?page=2) > Smaply é uma solução de mapeamento de viagens baseada na web para empresas de todos os tamanhos que fornece uma visão da experiência dos clientes enquanto navegam na web que vem com características tais como criações de storyboards, visualização de dados, gestão de canais, colaboração de equipas, perfis de clientes, e muito mais. > > Verdict: Rated **4.4/5** by 20 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 20 Avaliações | | Praticidade | 4.0/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 3.9/5 | Based on overall reviews | | Recursos | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: More than Metrics - **Location**: Innsbruck, Áustria - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 0,00 € - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Afeganistão, Albânia, Alemanha, Angola, Antígua e Barbuda, Argentina, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Belize, Benim, Bielorrússia, Bolívia, Botsuana, Brasil and 139 more ## Recursos - AI Copilot - Análise de dados de campanhas - Análise de dados do site - Análise de dados visual - Análise de sentimentos - Arrastar e soltar - Banco de dados do cliente - Coleta de dados de multicanal - Comentários/notas - Compartilhamento de mapas - Controles/permissões de acesso - Criação de mapas - Editor de WYSIWYG - Esboço sequencial - Ferramentas de colaboração - Generative AI - Gerenciamento de comentários negativos - Gerenciamento de usuários - Gestão da experiência - Gestão de experiência do cliente ## Integrations (19 total) - Asana - Azure DevOps Server - Figma - Google Analytics 360 - Google Docs - Google Sheets - Google Slides - Jira - Linear - Microsoft 365 - Microsoft Excel - Miro - Mural - OneDrive - Powerbird ... and 4 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) ## Categorias relacionadas - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Ferramenta de Mapa da Jornada do Cliente](https://www.getapp.pt/directory/1611/customer-journey-mapping-tools/software) - [Software para Personalização](https://www.getapp.pt/directory/609/personalization-behavioral-targeting/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) ## Alternativas 1. [Lucky Orange](https://www.getapp.pt/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.getapp.pt/software/101789/hotjar) — 4.6/5 (540 reviews) 3. [Miro](https://www.getapp.pt/software/91635/miro) — 4.7/5 (1685 reviews) 4. [Pendo](https://www.getapp.pt/software/107315/pendo-platform) — 4.5/5 (238 reviews) 5. [Mailchimp](https://www.getapp.pt/software/8268/mailchimp) — 4.5/5 (17603 reviews) ## Avaliações ### "Smaply for Customer Experience" — 4.0/5 > **Chris** | *24 de setembro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: Simple to learn and use - very intuitive Extensive journey mapping coverage Collaboration > > **Desvantagens**: No persona templates so a lot of repetitive data entry required Collaboration can lock you out of models. Multiple parties cannot collaborate simultaneously Pricing is on the steep side > > The development of an understanding of customer experiences today for a persona and the development of a vision that addresses the main pitfalls and aims for strong, consistent experiences ----- ### "Probably the best customer journey mapping platform out there" — 5.0/5 > **Jonathan** | *23 de fevereiro de 2025* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of setting up your own custom swimlanes > > **Desvantagens**: Sharing - a few more options would be great > > For a midsize financial services I lead a project to capture the total As-Is journey. Keeping the document current is the number 1 goal. Smaply makes that a doddle. It's worth saying that \[sensitive content hidden\] is very helpful. ----- ### "Difficult UI" — 3.0/5 > **Henrik** | *3 de dezembro de 2019* | Design | Recommendation rating: 4.0/10 > > **Vantagens**: Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties. > > **Desvantagens**: The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool. > > Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us. ----- ### "Smaply 3.0 awaited :)" — 4.0/5 > **Marco** | *24 de setembro de 2021* | Design | Recommendation rating: 7.0/10 > > **Vantagens**: Very solid user-experience structure. Quite a bug free app. > > **Desvantagens**: UX: quite old fashioned, not so easy to interact with, it should be updated. Integrations: that should be improved, videos, prototypes, live data from analytics should all be rendered in the preview mode. Richer icons and image libraries. No data structure: the data user generates and input into the lanes should be reusable; they should be some sort of entries from a db (ie. Airtable) in order to let user structure more flexible outputs (ie. markdown); putting together a db data structure and the user journey/service blueprint views would let Smaply be quite the definitive tool. Add "User flow" (with branches) as a new way to design a more mobile app/website/digital application user experiences. > > At the end of the day Smaply is a very effective design tool that let's you share a vision of what I consider a "too much static" idea of what a user experience is. Thing is, ok, you've done your job, the user experience is well designed but it's all very "static"; what if I design 30 to 40 user journeys, how do I go looking for patterns? What if I design several Service Blueprints and I want to know how this or that company capability is involved? How do I search for data if what I get is just a beautiful drawing? Right now we design user journeys on Google Sheet in order to get a more "data" format the can be filtered and visualize with charts and stuff like that. ----- ### "The best Journey Mapping tool hands down" — 5.0/5 > **Gerry** | *6 de outubro de 2021* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: The standardized way of working. The guided approach to doing things. > > **Desvantagens**: Lack of tablet functionality but must of the work is desktop based anyway > > Fantastic. It's a brilliant company who get what I try to do with organisations. I see them as partners in many ways. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/121187/smaply?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/121187/smaply) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data