SeamlessDesk
Sobre o SeamlessDesk
O SeamlessDesk é uma solução de suporte técnico baseada na nuvem, desenvolvida para ajudar pequenas e grandes empresas a otimizar seus processos de suporte ao cliente. A plataforma contém um sistema de emissão de tíquetes com caixa de entrada integrada e um sistema de notificação que envia mensagens por push para informar os gerentes dos novos tíquetes de suporte, respostas de clientes e muito mais.
O SeamlessDesk conta com o recurso de acordo de nível de serviço (SLA, na sigla em inglês) que permite aos usuários criar prioridades personalizadas para resolução de tíquetes e criar notificações a atendentes. A plataforma oferece diversos recursos, incluindo um painel personalizável, um banco de conhecimento, histórico de tíquetes, contas de usuário e muito mais. Os usuários podem acompanhar o status dos tíquetes de acordo com prioridade, delegação, data de criação e atendente responsável. Com o módulo de perfil de usuário, os administradores podem visualizar e editar perfis ativos, atualizar dados de contato e trabalhar junto com atendentes de toda a organização.
O SeamlessDesk vem com um sistema de monitoramento de horas e geração de relatórios para os usuários controlarem o tempo trabalhado em tíquetes, designar diversos atendentes e gerar relatórios de horas faturáveis e não faturáveis. Um módulo de gestão de estoques permite que os usuários gerenciem ativos, criem cronogramas de manutenção, criem contratos e cadastrem fornecedores.
Preços a partir de:
25,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao SeamlessDesk
Consumidores típicos
- Autônomos
- Pequenas empresas (2-50)
- Médias empresas (51-500)
- Grandes empresas (500 ou mais)
Implantação
- Baseado na nuvem
- Instalação local
Idiomas
inglês
Preços a partir de:
25,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao SeamlessDesk
Imagens
Recursos
Total de recursos do SeamlessDesk: 107
Alternativas
monday.com
HappyFox Help Desk
Kayako
Spiceworks
Avaliações
Já tem o SeamlessDesk?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
- Setor: Mineração e metais
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Service Desk software if you care about associating assets to tickets
Avaliado em 28/08/2020
They have been great to work with. They communicate very well and always have the answers when I...
They have been great to work with. They communicate very well and always have the answers when I need help.
Vantagens
The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing.
Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk.
Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.
Desvantagens
SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.
- Setor: Administração pública
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Product is simple enough for our users, but goes beyond a ticketing system
Avaliado em 16/12/2020
We couldn’t be more pleased with the product and support. The response time is fast and support has...
We couldn’t be more pleased with the product and support. The response time is fast and support has been extremely open to product requests for us. The product is simple enough for our users, but goes beyond a ticketing system to meet the needs of our admin staff. The Projects module is a big hit for our teams implementing infrastructure and large scale software products. The transparency on these projects has really helped us collaborate resources. In addition, there is a "contracts" module that allows us to track software maintenance contracts and has the ability to tie assets and vendors to those specific contracts.
Vantagens
The collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.
Desvantagens
There is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.
Razões para escolher o SeamlessDesk
Asset management was overly complicated and support was slowRazões para mudar para o SeamlessDesk
ease of use, price and response- Setor: Publicidade e marketing
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Worst onvestment ever and worst customer care ever
Avaliado em 12/11/2019
Avoid it, no u dersta dong for users, eager for money and do not care for customers
Avoid it, no u dersta dong for users, eager for money and do not care for customers
Vantagens
Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding
Desvantagens
Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money
Resposta do Seamless Desk
Hello Haris,
We are sorry that you had a bad experience with our software. We were looking through our customers and we are not able to find any account with your name or company. Can you let us know what email you registered with us?
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Awesome Customer Service and Excellent Response Time
Avaliado em 05/03/2021
Vantagens
Communicating with our customers for support issues is critical for our business. We recommended features to the Seamless Desk team, thinking our requests would be put in a queue for future development consideration.
I was pleasantly surprised when the SD Team not only considered our feature requests, but implemented them in a matter of hours.
It's clear that the SD Team wants to make this the best product possible. The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.
Desvantagens
I'm sure there are a few additional features we'll recommend along the way.
- Setor: Imobiliárias
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SeamlessDesk is a great small to medium size company help desk solution
Avaliado em 26/08/2020
We've had a great experience with SeamlessDesk. It was easy to setup and use and the developers...
We've had a great experience with SeamlessDesk. It was easy to setup and use and the developers respond directly to our questions and requests.
Vantagens
SeamlessDesk makes it extremely easy for our IT department to track, communicate and solve our help desk tickets. We love the website and mobile app. Advanced features and great support for a price that is extremely competitive. Highly recommended.
Desvantagens
There's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.
Perguntas frequentes sobre o SeamlessDesk
Abaixo estão algumas perguntas frequentes sobre o SeamlessDesk.P: Que tipo de planos o SeamlessDesk oferece?
O SeamlessDesk oferece os seguintes planos de pagamento:
- A partir de: 25,00 US$/mês
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o SeamlessDesk?
Os clientes habituais do SeamlessDesk são:
Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000
P: Em que idioma o SeamlessDesk está?
O SeamlessDesk está nos seguintes idiomas:
inglês
P: O SeamlessDesk é compatível com dispositivos móveis?
O SeamlessDesk é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O SeamlessDesk se integra com quais outros aplicativos?
O SeamlessDesk se integra com os seguintes aplicativos:
TeamViewer
P: Que nível de suporte o SeamlessDesk oferece?
O SeamlessDesk oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo
Categorias relacionadas
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