
Sobre o Weave
Weave é uma plataforma tudo-em-um para comunicação e engajamento com o cliente voltado para pequenas empresas. Desde a primeira chamada telefônica até a fatura final e todos os pontos de contato, a Weave conecta toda a jornada do cliente. As soluções de software da Weave transformam a maneira como as empresas locais atraem, comunicam-se e envolvem os clientes para expandir os negócios. Primeira empresa a se juntar ao Y Combinator, a Weave estabeleceu o padrão para a cultura de trabalho de conquista de startups. No ano passado, a Weave foi incluída nas listas Cloud 100 da Forbes e Inc. 5000 e recebeu a certificação Great Place to Work. Saiba mais visitando o site.
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Já tem o Weave?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
- Setor: Consultório médico
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
We LOVE our WEAVE!!
Avaliado em 24/05/2022
Vantagens
We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!
Desvantagens
some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!
- Setor: Hospitais e Saúde
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Highly recommend Weave for Dental offices
Avaliado em 24/05/2022
We love Weave and are so happy to have this communications software.
We love Weave and are so happy to have this communications software.
Vantagens
Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.
Desvantagens
The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.
- Setor: Consultório médico
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Mixed opinions
Avaliado em 24/05/2022
It is making a lot of patient communication taxes a lot easier however we are experiencing more and...
It is making a lot of patient communication taxes a lot easier however we are experiencing more and more problems as they keep rolling out more updates
Vantagens
I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .
Desvantagens
I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.
- Setor: Consultório médico
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Seamless integration of telephone and texting with easy recall and reminders
Avaliado em 20/03/2020
Weave replaced our phone system and provided phones, so the incremental cost is not very great. ...
Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.
Vantagens
The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!
Desvantagens
At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Good software, poor support and customer service!
Avaliado em 25/05/2022
Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team...
Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.
Vantagens
The ability to enter patient information to call and text them without digging into the EMR.
Calling directly from the weave software without the need to dial the number.
Love the text to pay link, the call recording, the patient history.
Overall easy friendly software.
Desvantagens
Integration with our EMR to avoid duplicate work.
The system bugs a lot and thr lack of customer service.
The limited option and basic platform to email marketing to our patient.
Perguntas frequentes sobre o Weave
Abaixo estão algumas perguntas frequentes sobre o Weave.P: Que tipo de planos o Weave oferece?
O Weave oferece os seguintes planos de pagamento:
- A partir de:
- Modelo de preços: Assinatura
- Avaliação gratuita: Não disponível
P: Quem costuma usar o Weave?
Os clientes habituais do Weave são:
Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000
P: Em que idioma o Weave está?
O Weave está nos seguintes idiomas:
inglês
P: O Weave é compatível com dispositivos móveis?
O Weave é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Weave se integra com quais outros aplicativos?
Não temos informações sobre quais integrações o Weave oferece.
P: Que nível de suporte o Weave oferece?
O Weave oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Weave.
- Sistemas de Agendamento de Compromissos
- Software de Comunicações Unificadas
- Software de Aviso de Compromissos
- Software de Gestão de Reputação
- Software FSM (Gerenciamento de Serviços de Campo)
- Software para Automatização de Formulários
- Sistemas VoIP
- Software de Gestão de Reviews e Avaliações Online
- Software de Comunicação de Equipe
- Software de Mensagem Instantânea e Chat
- Sistemas de Agendamento
- Ferramentas de Email Marketing
- Software de Experiência do Cliente
- Software de Calendário
- Software de Satisfação do Cliente
- Software de Gestão de Comunicação com o Cliente