Weave

Cloud-based team communication software

4,4 /5 (166 avaliações) Escreva uma avaliação!

Resumo do Weave

O que é o Weave?

Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls. It enables administrators to receive payments through various methods including debit or credit card processing and text-to-pay.

With Weave’s mass email functionality, employees can send emails to the entire customer base, notifying them about new product releases and business news. Supervisors can configure specific dates to inform customers about unexpected closures or upcoming offers via text messages. The application also offers a review management tool, which allows marketing teams to monitor and quickly respond to customer reviews on Google and Facebook.

Weave facilitates integration with various third-party platforms, enabling businesses to push and pull data across systems. The application provides a reporting module for businesses to generate financial reports, highlight pending payments, and gain insights into sales activities.

Resumo do Weave

Preços

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Opções de preços

Teste Grátis
Relação qualidade/preço

Please contact Weave directly for pricing information.


Recursos do Weave

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Mídias

Weave Messaging
Weave Customer Insights
Weave Analytics
Weave Payments
Weave Scheduling
Weave Realtime Monitoring
Weave - Vídeo Captura de tela do Weave: Weave Messaging Captura de tela do Weave: Weave Customer Insights Captura de tela do Weave: Weave Analytics Captura de tela do Weave: Weave Payments Captura de tela do Weave: Weave Scheduling Captura de tela do Weave: Weave Realtime Monitoring

Weave - Avaliações

Weave - Avaliações

Classificação geral
4,4
/
5
Excelente
104

Muito bom
43

Regular
9

Ruim
4

Péssimo
6

Relação qualidade/preço
4,2
Recursos
4,3
Praticidade
4,5
Suporte ao cliente
3,9
89% dos usuários recomendam este app
Rebekah R.

One of the best things we have done for our practice!

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!


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Bryan M.

Great product, support is lacking

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.


Traduzir com Google
Melody P.

Great features, but MANY bugs/issues


Traduzir com Google
Kelly G.

When my phone number was transported over to Weave they did not have my number working for 2...

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN


Traduzir com Google
Cody S.

Incredible Tool!

We have never had a bad experience. Set up was done for us (via remote screen control), and when we add phones, they will send an installation team for us. Customer service has fixed every problem (one with set up, and one that arose during use) FOR us, instead of directing us to a help page with instructions.


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Rebekah R.
Setor: Hospitais e Saúde
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

One of the best things we have done for our practice!

Usado Diariamente durante Mais de um ano
Avaliado em 23/02/2019
Fonte da avaliação: Capterra

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

Vantagens

We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

Desvantagens

The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Bryan M.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Great product, support is lacking

Usado Diariamente durante Mais de dois anos
Avaliado em 25/03/2020
Fonte da avaliação: Capterra

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Vantagens

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Desvantagens

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Melody P.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Great features, but MANY bugs/issues

Usado Diariamente durante Mais de dois anos
Avaliado em 01/12/2020
Fonte da avaliação: SoftwareAdvice

Vantagens

The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app.

Desvantagens

There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue.

Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue.

Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Kelly G.
Setor: Consultório médico
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

When my phone number was transported over to Weave they did not have my number working for 2 days

Usado Diariamente durante 1 a 5 meses
Avaliado em 27/11/2019
Fonte da avaliação: Capterra

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Vantagens

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Desvantagens

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Cody S.
Setor: Hospitais e Saúde
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Incredible Tool!

Usado Diariamente durante 1 a 5 meses
Avaliado em 15/12/2020
Fonte da avaliação: Capterra

We have never had a bad experience. Set up was done for us (via remote screen control), and when we add phones, they will send an installation team for us. Customer service has fixed every problem (one with set up, and one that arose during use) FOR us, instead of directing us to a help page with instructions.

Vantagens

Weave is a program MADE for communicating with your patients, and it shows. It's incredibly easy to use (made to mimic a smartphone!), and does what it's meant to do. We can text with our patients, reminders are automated and confirm appointments within our scheduling software, and we never miss a notification with the special pop ups!

Desvantagens

We are currently using a light version (software only) as our current phone contract has several more years on it. I am absolutely looking forward to the day we can integrate the phone system as well! The feature available to us, at present, are wonderful, but the system working as a whole will be even more efficient!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
8,8/10
Baseado em 166 usuários
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Preço do Weave

Preço do Weave

A partir de
N/A
Teste Grátis
Relação qualidade/preço

Please contact Weave directly for pricing information.

Please contact Weave directly for pricing information.

Relação qualidade/preço
4,2/5
Baseado em 166 usuários
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Recursos do Weave

Recursos do Weave

API
Acompanhamento de atividades
Armazenamento de documentos
Bate-papo
Comentários
Controle do acesso
Espaço de trabalho colaborativo
Ferramentas de colaboração
Função de busca
Gerenciamento de arquivos
Gerenciamento de documentos
Gestão de permissões
Gestão do fluxo de trabalho
Imagem de marca personalizável
Importação/exportação de dados
Integração de terceiros
Interface para arrastar e soltar
Notificações automáticas
Painel de atividades
Relatórios e estatística
Recursos
4,3/5
Baseado em 166 usuários
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Categorias

Mais informações sobre Weave

Mais informações sobre Weave

Principais recursos do Weave

  • Appointment Management
  • Client Management

Vantagens

• Weave enables employees to automatically access customer information such as names, upcoming appointments, and overdue balances at every call.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Weave lets professionals automatically send appointment reminders and custom messages to customers via text or email.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening of stores at a new location.

Perguntas frequentes sobre o Weave

Perguntas frequentes sobre o Weave

Abaixo estão algumas perguntas frequentes sobre o Weave.

P: Que tipo de planos o Weave oferece?

O Weave oferece os seguintes planos de pagamento:

Teste Grátis: Não disponível

Please contact Weave directly for pricing information.

P: Quais são os principais recursos do Weave?

O Weave oferece os seguintes recursos:

  • Appointment Management
  • Client Management

P: Quem costuma usar o Weave?

Os clientes habituais do Weave são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o Weave está?

O Weave está nos seguintes idiomas:

Inglês

P: O Weave é compatível com disponíveis móveis?

O Weave é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Weave se integra com quais outros aplicativos?

Não temos informações sobre quais integrações o Weave oferece.

P: Que nível de suporte o Weave oferece?

O Weave oferece as seguintes opções de suporte:

Suporte por telefone, Suporte online, FAQs