Sobre o Weave

Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and was certified as a Great Place to Work. To learn more, visit www.getweave.com/newsroom/

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

Principais benefícios do Weave

• Weave enables employees to automatically access customer information such as names, upcoming appointments, and overdue balances at every call.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Weave lets professionals automatically send appointment reminders and custom messages to customers via text or email.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening of stores at a new location.

Porte da empresa

P M G

Implantação

  • Baseado na nuvem
  • Instalação local

Mercados

Canadá, Estados Unidos

Idiomas

inglês

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

Imagens

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Recursos

Total de recursos do Weave: 71

  • Acesso para Celular
  • Acompanhamento de atividades
  • Agendamento
  • Agendamento de compromissos
  • Alertas do celular
  • Alertas/notificações
  • Análise de dados visual
  • Análise de texto
  • Banco de dados de contatos
  • Bate-papo em tempo real
  • Bate-papo/Mensagens instantâneas
  • Campos personalizáveis
  • Chamadas de áudio
  • Classificações/avaliações
  • Compartilhamento de arquivos
  • Comunicação multicanal
  • Conferências telefônicas
  • Confirmação/lembretes
  • Conformidade com HIPAA
  • Controle do progresso de tarefas
  • Criação e design de formulários
  • Discussões/Fóruns
  • Ferramentas de colaboração
  • Formulários personalizáveis
  • Gerenciamento de comentários
  • Gerenciamento de comentários negativos
  • Gerenciamento de contatos
  • Gerenciamento de listas
  • Gestão da comunicação
  • Gestão de assinantes
  • Gestão de campanhas por e-mail
  • Gestão de clientes
  • Gestão de compromissos
  • Gestão de experiência do cliente
  • Gestão de listas de chamadas
  • Gestão de pesquisas/enquetes
  • Gestão de projetos
  • Gestão de respostas
  • Gestão de tarefas
  • Gestão do fluxo de trabalho
  • Gravação de chamadas
  • Integração da contabilidade
  • Integrações de terceiros
  • Lembretes
  • Lembretes por SMS
  • Mensagens por voz
  • Monitoramento das redes sociais
  • Monitoramento de revisões
  • Monitoramento do progresso
  • Monitoração de chamadas
  • Notificação de avaliações
  • Notificações em tempo real
  • PBX
  • Painel
  • Painel de atividades
  • Para pequenas empresas
  • Permissões por função
  • Personalização
  • Pesquisa e filtro
  • Questionários e feedback
  • Rastreamento de engajamento
  • Reconhecimento de voz e IVR
  • Relatório de chamadas
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios personalizáveis
  • Reservas online
  • Roteamento de chamadas
  • Solicitação de avaliação
  • Transmissão de voz online
  • Visualização de dados

Alternativas

Lighthouse 360

4,1
#1 alternativa ao Weave
Lighthouse 360 is a patient communication management software that helps dental practitioners manage bookings,...

Solutionreach

3,9
#2 alternativa ao Weave
Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care,...

RingCentral MVP

4,2
#3 alternativa ao Weave
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video,...

Demandforce

3,7
#4 alternativa ao Weave
Demandforce helps medical practices, veterinary practices, salons, and spas to automate front office tasks and...

Avaliações

Classificação geral

4,1 /5
(335)
Relação qualidade/preço
3,8/5
Recursos
4,1/5
Praticidade
4,3/5
Suporte ao cliente
3,5/5

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Exibindo 5 avaliações de 335
Annelise
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Essential for business

Avaliado em 28/07/2021

Vantagens

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Desvantagens

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Megan
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Software is great. Customer service could use some work

Avaliado em 24/05/2022

Vantagens

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Desvantagens

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

Dr Lyris
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Very happy Client

Avaliado em 16/06/2022

Very good product overall.

Very good product overall.

Vantagens

Great having access to our patients on our phone as well as desktop!

Desvantagens

Occasionally glitches. Customer service is good though.

Alternativas consideradas

Lighthouse Studio

Razões para escolher o Weave

Phone capability

Razões para mudar para o Weave

Phone product
Kristen
Classificação geral
  • Setor: Veterinária
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

Do not recommend.

Avaliado em 07/07/2022

If we had not paid for the year in advance we would not still have this product. I would urge any...

If we had not paid for the year in advance we would not still have this product. I would urge any consumer to keep looking and not waste their time and their clients time.

Vantagens

None. We had better a better phone system when we still had landlines.

Desvantagens

When calling customer service I almost never get the issue resolved. Most often I am told that there is nothing they can do, they don't know why issues are happening, etc.
Settings revert back or change for no unexplained reason. We are a busy ER clinic and clients pets have been unable to get care because they could not get through to us. Weave does not seem to grasp this.
Phones constantly drop calls, we are unable to put someone on hold without hanging up on them, phones that should not have a voicemail set up somehow get voicemails. We have had all of our reminders for an entire day go out with the wrong appointment time so everyone was texted that their appointment was an hour later than it actually was. We were told that we needed to increase our internet speeds and even after we doubled them these issues were not resolved.

Tammy
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

We LOVE our WEAVE!!

Avaliado em 24/05/2022

Vantagens

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

Desvantagens

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!

Alternativas consideradas

Demandforce e Solutionreach

Razões para escolher o Weave

Weave is a much betther system with no limitations. Patients can take pictures of their Insurance cards so we can update their information along with drivers licenses etc. Pics of any kind along with any msg they need to provide us.

Software anterior

Demandforce e Solutionreach

Razões para mudar para o Weave

No limitations with this product!
Exibindo 5 avaliações de 335 Leia todas as avaliações

Perguntas frequentes sobre o Weave

Abaixo estão algumas perguntas frequentes sobre o Weave.

O Weave oferece os seguintes planos de pagamento:

  • A partir de:
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Não disponível

Please contact Weave directly for pricing information.

Os clientes habituais do Weave são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

O Weave está nos seguintes idiomas:

inglês

O Weave é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O Weave se integra com os seguintes aplicativos:

ChiroTouch, Compulink Healthcare Solutions, Crystal Practice Management, Curve Dental, Dentrix, Dentrix Enterprise, Easy Dental, Eyefinity Practice Management, MacPractice DDS, MacPractice MD, MaximEyes, Mindbody, Practice Fusion, PracticeWorks, RevolutionEHR, TRAKnet, TotalMD

O Weave oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Suporte por telefone, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para Weave.