Sobre o Certainly

About Certainly

Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors ensure fewer product returns, lower cart abandonment and higher customer lifetime value.

Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson.

We want to fix how companies communicate digitally with people by building a truly interactive experience, based on conversation instead of clicks. Forget about transactions. Your new focus is to build loyal, long-term relationships and create returning customers.

The Certainly Conversational AI software connects seamlessly across the platforms you run your business on.
From customer care, sales and marketing to community, HR and management, it’s your new conversational interface that turns any user interaction into a frictionless, convenient & relevant user experience.

Preços a partir de:

€ 500,00/mês

  • Teste Grátis
  • Free Version
  • Subscription

5 principais alternativas ao Certainly

Principais benefícios do Certainly

"Intuitive Certainly AI Chatbot Builder & AI Manager made for line-of-business people."

"Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Russian, Romanian, Danish and more."

"24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel."

"No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time."

"Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL."

"Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation."

"Rich analytics tool to understand user journeys and improve performance."

"Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more."

"From do it yourself to end-to-end solution: Get the help you need from the Certainly customer community, Certainly humans, Certainly Supportbot or our partner network."

"Extensive, continuously updated documentation, how-to videos and deep-dive guides."

Dispositivos

Porte da empresa

P M G

Mercados

Bélgica, Canadá, Alemanha, Dinamarca, Espanha e outros 9, Reino Unido, Irlanda, Itália, Países Baixos, Noruega, Polônia, Portugal, Suécia, Estados Unidos

Idiomas

alemão, dinamarquês, espanhol, finlandês, francês e outros 9, holandês, inglês, italiano, norueguês, polonês, português, romeno, russo, sueco

Preços a partir de:

€ 500,00/mês

  • Teste Grátis
  • Free Version
  • Subscription

5 principais alternativas ao Certainly

Imagens

E-commerce chatbot with product suggestions
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Captura de tela do Certainly: E-commerce chatbot with product suggestions

Recursos

Total de recursos do Certainly: 59

  • API
  • Acesso para Celular
  • Acompanhamento da atividade do cliente
  • Administração de website
  • Análise de dados de campanhas
  • Análise de dados do atendimento ao cliente
  • Análise de reconhecimento de voz
  • Análise de sentimentos
  • Atribuição de solicitações
  • Automatização de processos e fluxos de trabalho
  • Banco de dados do cliente
  • Bate-papo ao vivo
  • Bate-papo com o consumidor em tempo real
  • Bate-papo proativo
  • Bate-papo/Mensagens instantâneas
  • Bot pré-configurado
  • Chatbot
  • Compartilhamento de arquivos
  • Comunicação multicanal
  • Desenvolvimento sem códigos
  • Distribuição de e-mails
  • Gerenciamento de arquivos
  • Gestão de campanhas
  • Gestão de comércio eletrônico
  • Gestão de experiência do cliente
  • Gestão de modelos
  • Histórico de transcrições/chat
  • Histórico do cliente
  • Imagem de marca personalizável
  • Integração de redes sociais
  • Integrações de terceiros
  • Inteligência artificial e aprendizado de máquina
  • Monitoramento das redes sociais
  • Monitoramento em tempo real
  • Notificações em tempo real
  • Notificações por push
  • Orientação contextual
  • Para desenvolvedores
  • Para organizações e equipes de vendas
  • Pesquisa de linguagem natural
  • Pesquisa e filtro
  • Processamento de linguagem natural
  • Publicidade social
  • Rastreamento de conversão
  • Rastreamento de reclamações do cliente
  • Rastreamento de visitantes do site
  • Reconhecimento de tentativas
  • Reconhecimento de voz
  • Reconhecimento de voz e IVR
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Respondedores automáticos
  • Segmentação de clientes
  • Transcrição de bate-papos
  • Transferência de arquivos
  • Transferências/encaminhamento
  • Vários idiomas
  • Widgets

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Avaliações

Classificação geral

4,3 /5
(12)
Relação qualidade/preço
4,3/5
Recursos
4,3/5
Praticidade
4,3/5
Suporte ao cliente
4,6/5

Já tem o Certainly?

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Exibindo 5 avaliações de 12
David E.
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 201-500 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Strong & very reasonably priced bot solution from a service oriented company.

Avaliado em 15/04/2020

Vantagens

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here!

(Some handholding by the BotXO service team was needed though! Which brings us to the next point...)

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with.

And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly.

The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Desvantagens

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules.

Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps.

There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support)

Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.

Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Casper M.
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Bot software that works

Avaliado em 27/02/2020

I start my onboarding process through the bot. Secondly presale questions. The more time you put in...

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Vantagens

The integration options. Secondary the drag n drop interface, where you build your magic.

Desvantagens

Like any other skill you try to learn, it takes time before you master the skill.

Resposta do BotXO

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Benjamin D.
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 501-1.000 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Worth the monet

Avaliado em 27/02/2020

Vantagens

Easy to get started
NLU
Webhook
Great support and people that are dedicated and listen to inputs. Worth the money

Desvantagens

The lack of Analytics data
The confusing setup when the bot is large

Resposta do BotXO

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Peder R.
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 501-1.000 funcionários
  • Usado Outro durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great software to build your chatbot

Avaliado em 26/02/2020

Im teaching, and we have great pleasure in making our students build different solutions for...

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Vantagens

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Desvantagens

Not really any, I feel like this is a great choice.

Resposta do BotXO

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Regin J.
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

aio

Avaliado em 29/03/2020

The AIO team was not technical, but with BotXO they could manage complex dialogue flows without...

The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO’s intuitive interface was suitable for the customers as well.

The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly.

The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Vantagens

The aio team did not want an app with limited conversations. They didn’t want an FAQ bot, but something that would flow as a natural conversation. BotXO was able to handle both huge amounts of content and complicated dialogues.

Desvantagens

Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along.

Resposta do BotXO

Dear Regin, thank you for your review! We are happy to hear your positive feedback and look forward to following you on your conversational AI journey. The BotXO Team

Exibindo 5 avaliações de 12 Leia todas as avaliações

Perguntas frequentes sobre o Certainly

Abaixo estão algumas perguntas frequentes sobre o Certainly.

O Certainly oferece os seguintes planos de pagamento:

  • A partir de: € 500,00/mês
  • Modelo de preços: Por funcionalidade
  • Teste Grátis: Disponível

Não temos informações sobre os recursos do Certainly.

Os clientes habituais do Certainly são:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O Certainly está nos seguintes idiomas:

alemão, dinamarquês, espanhol, finlandês, francês, holandês, inglês, italiano, norueguês, polonês, português, romeno, russo, sueco

O Certainly é compatível com os seguintes dispositivos:

O Certainly se integra com os seguintes aplicativos:

Android 11, Chatbot, Dixa, Facebook, Freshdesk, Gmail, Google Calendar, HubSpot Service Hub, Instagram, Jira, Klaviyo, Messenger, Microsoft Azure, Microsoft Teams, Pipedrive, Salesforce Platform, Salesforce.org, SendGrid, Skype for Business, Slack, Sunshine, Twitter, WhatsApp, Zapier, ZenDesk Chat, Zendesk, Zendesk Connect

O Certainly oferece as seguintes opções de suporte:

Email/Help Desk, Base de conhecimento, Suporte por telefone, Bate-papo

Categorias relacionadas

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