800response

Lead management, call tracking & customer analytics solution

4,8 /5 (44 avaliações) Escreva uma avaliação!

Resumo do 800response

O que é o 800response?

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.

Resumo do 800response

Preços

A partir de
US$ 250,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Pricing starts from $250 per month.


Recursos do 800response

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá
Idiomas
Inglês

Mídias

800response - Vídeo

800response - Avaliações

800response - Avaliações

Classificação geral
4,8
/
5
Excelente
36

Muito bom
7

Regular
1

Ruim
0

Péssimo
0

Relação qualidade/preço
4,4
Recursos
4,6
Praticidade
4,7
Suporte ao cliente
4,8
98% dos usuários recomendam este app
Jon L.

Great for customer service auditing!


Traduzir com Google
Michael L.

Solid customer interaction tool

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.


Traduzir com Google
Avaliador Verificado

Marketing Director

Customer service was decent when I had an issue. Website definitely needs some updating.


Traduzir com Google
Michael R.

Awesome Customer Support


Traduzir com Google
Carey S.

800response is a huge part of our business

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.


Traduzir com Google
Jon L.
Setor: Construção
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Great for customer service auditing!

Usado Diariamente durante 6 a 12 meses
Avaliado em 29/12/2020
Fonte da avaliação: Capterra

Vantagens

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Desvantagens

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Traduzido para o Português

Resposta do 800response

Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 10.0/10

Michael L.
Setor: Construção
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Solid customer interaction tool

Usado Diariamente durante 6 a 12 meses
Avaliado em 19/03/2020
Fonte da avaliação: Capterra

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Vantagens

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Desvantagens

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Traduzido para o Português

Resposta do 800response

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 9.0/10

Avaliador Verificado
Setor: Publicidade e marketing
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

Marketing Director

Usado Semanal durante Mais de um ano
Avaliado em 21/03/2019
Fonte da avaliação: Capterra

Customer service was decent when I had an issue. Website definitely needs some updating.

Vantagens

I like that it tracks the calls & the phone numer

Desvantagens

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Traduzido para o Português

Resposta do 800response

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Michael R.
Setor: Construção
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Awesome Customer Support

Usado Diariamente durante Mais de dois anos
Avaliado em 31/12/2020
Fonte da avaliação: Capterra

Vantagens

Very easy to use. Customer Service & Support is outstanding!

Desvantagens

None that come to mind. We’ve used this product for many years & will continue.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Carey S.
Setor: Materiais de construção
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

800response is a huge part of our business

Usado Diariamente durante Mais de dois anos
Avaliado em 19/03/2020
Fonte da avaliação: Capterra

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Vantagens

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Desvantagens

AT this time I do not have any cons regarding this software.

Traduzido para o Português

Resposta do 800response

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9,1/10
Baseado em 44 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do 800response

Preço do 800response

A partir de
US$ 250,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Pricing starts from $250 per month.

Pricing starts from $250 per month.

Relação qualidade/preço
4,4/5
Baseado em 44 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do 800response

Recursos do 800response

API
Acompanhamento de atividades
Análise de dados de vendas
Banco de dados de contatos
Captura de leads
Dados em tempo real
Ferramentas de colaboração
Função de busca
Geração de relatórios de vendas
Gerenciamento de contatos
Gestão de leads
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de CRM
Integração de terceiros
Modelos personalizáveis
Notificações automáticas
Painel de atividades
Rastreamento de vendas
Relatórios e estatística
Recursos
4,6/5
Baseado em 44 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Mais informações sobre 800response

Mais informações sobre 800response

Principais recursos do 800response

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

Perguntas frequentes sobre o 800response

Perguntas frequentes sobre o 800response

Abaixo estão algumas perguntas frequentes sobre o 800response.

P: Que tipo de planos o 800response oferece?

O 800response oferece os seguintes planos de pagamento:

A partir de: US$ 250,00/mês

Modelo de preços: Assinatura

Teste Grátis: Não disponível

Pricing starts from $250 per month.

P: Quais são os principais recursos do 800response?

O 800response oferece os seguintes recursos:

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

P: Quem costuma usar o 800response?

Os clientes habituais do 800response são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o 800response está?

O 800response está nos seguintes idiomas:

Inglês

P: O 800response é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o 800response.

P: O 800response se integra com quais outros aplicativos?

O 800response se integra com os seguintes aplicativos:

Microsoft Excel, improveit 360

P: Que nível de suporte o 800response oferece?

O 800response oferece as seguintes opções de suporte:

Suporte por telefone, FAQs, Base de conhecimento, Suporte online