--- description: Avaliações detalhadas do XM for Customer Experience com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o XM for Customer Experience com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XM for Customer Experience - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/234/survey/software) > [XM for Customer Experience](/software/130147/customer-frontlines) # XM for Customer Experience Canonical: https://www.getapp.pt/software/130147/customer-frontlines Page: 1 / 11\ Seguinte: [Next page](https://www.getapp.pt/software/130147/customer-frontlines?page=2) > O Qualtrics CustomerXM é uma plataforma de gestão da experiência do cliente que ajuda as empresas a coletar comentários em vários canais e aprimorar a jornada do cliente. Os principais recursos incluem insights personalizados do consumidor, análise de tendências, gestão da reputação digital e previsões baseadas em comportamento. > > Verdict: Rated **4.6/5** by 255 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 255 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Qualtrics - **Location**: Palo Alto, EUA - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 1500,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, finlandês, francês, inglês, irlandês, italiano, japonês, neerlandês - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Bélgica, Canadá, Chile, China, Colômbia, Costa Rica, Emirados Árabes Unidos, Espanha, Estados Unidos, França, Irlanda, Itália, Japão, México, Países Baixos, Porto Rico and 5 more ## Recursos - API - Acompanhamento da atividade do cliente - Acompanhamento de atividades - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Análise de dados do site - Análise de dados preditiva - Análise de dados visual - Análise de reconhecimento de voz - Análise de sentimentos - Análise de tendências - Análise de texto - Análises de dados comportamentais - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Ações ativadas por eventos - Banco de dados de contatos ## Integrations (38 total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... and 23 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.getapp.pt/directory/234/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.getapp.pt/directory/234/survey/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.getapp.pt/directory/575/feedback-and-reviews-management/software) - [Software para Retenção de Clientes](https://www.getapp.pt/directory/3876/customer-retention/software) - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) ## Alternativas 1. [Typeform](https://www.getapp.pt/software/91581/typeform) — 4.7/5 (964 reviews) 2. [SurveyMonkey](https://www.getapp.pt/software/2371/surveymonkey) — 4.6/5 (10455 reviews) 3. [Jotform](https://www.getapp.pt/software/10191/jotform-4-0) — 4.7/5 (2885 reviews) 4. [SurveySparrow](https://www.getapp.pt/software/111349/surveysparrow) — 4.4/5 (121 reviews) 5. [Mailchimp](https://www.getapp.pt/software/8268/mailchimp) — 4.5/5 (17603 reviews) ## Avaliações ### "A great product" — 4.0/5 > **Rehma** | *5 de outubro de 2018* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Qualtrics makes it easy to collect data and then use that data in dashboards to visually represent the responses. It's an easy to use software with many options of customization and flexibility. Support is always responsive and helpful. > > **Desvantagens**: There are small things here and there that I wish would change, but those are more on the interface side of things, and not the technical side. ----- ### "A Survey Suite for Evaluating User/Customer Experience" — 4.0/5 > **Lisa** | *4 de maio de 2019* | Gestão da educação | Recommendation rating: 8.0/10 > > **Vantagens**: Qualtrics is an easy-to-use survey software. Based on your company or institutional needs, you can design surveys to gather information on users/students/customers. You can customize questions, and more importantly, you can customize multiple trails within the survey so survey takers can continue down the correct line of questioning. > > **Desvantagens**: Qualtrics is not the most aesthetically clear software out there. It takes multiple trials to make sure that the questions appear in the correct order. Our team always had to try out the surveys a few times before feeling comfortable sending out the information to our student body. In the version we used, the software also stopped at the survey level, so any data analytics we wanted from each survey, we had to use other programs to create those complex materials and means of organizing the information gathered. > > Qualtrics has been a helpful tool for conducting surveys across large cohorts of students for our university. As our need to produce data increases, I'm not sure Qualtrics alone will be able to serve our needs, but for creating surveys, it has been great. ----- ### "More advanced logic but not easy to use" — 3.0/5 > **Avaliador Verificado** | *12 de setembro de 2018* | Serviços e tecnologia da informação | Recommendation rating: 6.0/10 > > **Vantagens**: Great survey logic for more advanced surveys, convenient panels services for attaining sample. > > **Desvantagens**: Difficult to use, customer support not phenomenal by any means, and very expensive. > > Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper. ----- ### "Amazing customer support\! I was so impressed with the experience and support I received." — 5.0/5 > **Tami** | *1 de junho de 2018* | Educação superior | Recommendation rating: 10.0/10 > > **Vantagens**: Generally, I find Qualtrics to be pretty intuitive, but for things that are more complex, the Customer Support team is phenomenal\! > > **Desvantagens**: Not having a multi e-signature functionally - I'm hoping this is in the pipeline of things to add, as this could really help us minimize the number of extra surveying we have to do. > > Customer support when I don't know how to do something myself ----- ### "Great insights and support" — 5.0/5 > **Seth** | *12 de março de 2018* > > **Vantagens**: Qualtrics provides a way to really seamless interactions for both the customer and administrator. The customer service they provide is also excellent and they really want to help people develop surveys to understand the buyer journey more in-depth. We were able to determine valuable insights about our customers and develop content and upgrades to meet their needs. > > **Desvantagens**: This is not a simple platform... which is both a pro and a con. It took me a lot of time and training to fully understand the full potential of the software. But once I understood it, it was extremely valuable. So as long as you're willing to put in the time, this is worth it. ----- Page: 1 / 11\ Seguinte: [Next page](https://www.getapp.pt/software/130147/customer-frontlines?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/130147/customer-frontlines) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data