--- description: Avaliações detalhadas do ProProfs Help Desk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o ProProfs Help Desk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ProProfs Help Desk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [ProProfs Help Desk](/software/130635/proprofs-help-desk) # ProProfs Help Desk Canonical: https://www.getapp.pt/software/130635/proprofs-help-desk Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/130635/proprofs-help-desk?page=2) > O ProProfs Help Desk é uma solução tudo-em-um de suporte técnico que simplifica todo o processo de suporte ao cliente. As empresas podem gerenciar todas as caixas de entrada voltadas para o cliente em uma plataforma, rastrear tíquetes do início ao fim, colaborar com os agentes nos tíquetes e resolver reclamações e problemas. > > Verdict: Rated **4.9/5** by 14 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 14 Avaliações | | Praticidade | 4.9/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.9/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ProProfs - **Founded**: 2008 ## Commercial Context - **Preço inicial**: 0,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Anguila, Antígua e Barbuda, Argentina, Aruba, Arábia Saudita, Austrália, Baamas, Barbados, Barém, Belize, Bermudas, Brasil, Bélgica, Canadá, Catar, China, Costa Rica, Croácia, Cuba and 75 more ## Recursos - API - Acesso para Celular - Alertas/notificações - Alerts/Escalation - Análise de dados - Autoresponders - Bate-papo ao vivo - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Caixas de entrada compartilhadas - Chatbot - Comunicação multicanal - Controles/permissões de acesso - Ferramentas de colaboração - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de help desk - Gestão de projetos - Gestão de tíquetes ## Integrations (1 total) - ProProfs Chat ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Sistemas de Service Desk](https://www.getapp.pt/directory/1249/service-desk/software) - [Software de Gerenciamento de Email](https://www.getapp.pt/directory/306/email-management/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [JIRA Service Management](https://www.getapp.pt/software/91811/jira-service-management) — 4.5/5 (770 reviews) 4. [Hiver](https://www.getapp.pt/software/20502/hiver) — 4.7/5 (147 reviews) 5. [HubSpot Service Hub](https://www.getapp.pt/software/119575/hubspot-service-hub) — 4.4/5 (190 reviews) ## Avaliações ### "I see a lot of potential in this young tool" — 4.0/5 > **Ashutosh** | *7 de outubro de 2021* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more. > > **Desvantagens**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try. > > Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. ----- ### "Fruitful Customer Help for Businesses" — 5.0/5 > **Gestione** | *29 de abril de 2024* | Transporte marítimo | Recommendation rating: 9.0/10 > > **Vantagens**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies. > > **Desvantagens**: ProProfs has nothing lowering the entire performance in managing businesses or clients. ----- ### "Take support to your table" — 4.0/5 > **Maya** | *11 de janeiro de 2021* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: It's very easy to use and has great customer support\! > > **Desvantagens**: I wish the deployment would be upgraded for ios users. ----- ### "ProProfs Help has Impressive Customer Help" — 5.0/5 > **Annex** | *6 de maio de 2024* | Consultório médico | Recommendation rating: 9.0/10 > > **Vantagens**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected. > > **Desvantagens**: ProProfs Help has impressive price range and operational assistance. ----- ### "Meet your SLAs and delight customers" — 5.0/5 > **Avaliador Verificado** | *27 de novembro de 2022* | Contabilidade | Recommendation rating: 10.0/10 > > **Vantagens**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined. > > **Desvantagens**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet. > > Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/130635/proprofs-help-desk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/130635/proprofs-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data