Sobre o SpotOn

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.

Preços a partir de:

65,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao SpotOn

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos

Idiomas

inglês

Preços a partir de:

65,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao SpotOn

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Recursos

Total de recursos do SpotOn: 81

  • API
  • Acesso para Celular
  • Alertas/notificações
  • Análise de dados em tempo real
  • Análise de tendências de vendas
  • Assinatura eletrônica
  • Atualização em tempo real
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Confirmação/lembretes
  • Construtor de menu
  • Contabilidade incorporada
  • Controles independentes
  • Controles/permissões de acesso
  • Códigos QR
  • Dados em tempo real
  • Dividir contas
  • Entrega de comida a domicílio
  • Gestão de cartões de crédito
  • Gestão de cozinhas e cardápios
  • Gestão de descontos
  • Gestão de dicas
  • Gestão de entrega
  • Gestão de estoques
  • Gestão de funcionários
  • Gestão de impostos de vendas
  • Gestão de lista de espera
  • Gestão de pedidos
  • Gestão de preços e margens
  • Gestão de promoções
  • Gestão de recibos
  • Gestão de reservas
  • Gestão de respostas
  • Gestão de tabelas
  • Gestão de tesouraria
  • Gestão de vales-presente
  • Histórico de transações
  • Histórico do cliente
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Indicadores de desempenho
  • Integração da contabilidade
  • Integrações de terceiros
  • Leitura de código de barras/tíquetes
  • Mensagens de SMS
  • Monitoramento de revisões
  • Monitoramento de transações
  • Monitoramento em tempo real
  • Múltiplas opções de pagamento
  • Notificação de avaliações
  • Notificações em tempo real
  • PDV para restaurantes
  • PDV para varejo
  • Pagamentos eletrônicos
  • Pagamentos em pessoa
  • Pagamentos móveis
  • Pagamentos online
  • Painel de atividades
  • Para bares/discotecas
  • Para restaurantes
  • Pedidos online
  • Personalização de sites
  • Ponto de vendas (PDV)
  • Processamento de cartões de crédito
  • Processamento de cartões de débito/crédito
  • Processamento de pagamentos
  • Programa de fidelidade
  • Rastreamento de pedidos
  • Reconhecimento de códigos de barras
  • Registro de pedidos
  • Relatório de custos de mão de obra
  • Relatórios de vendas
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Relógio de ponto
  • Reservas online
  • Seguimento de status
  • Segurança de dados
  • Várias localizações

Alternativas

Toast POS

4,1
#1 alternativa ao SpotOn
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Square Point of Sale

4,7
#2 alternativa ao SpotOn
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Clover

3,9
#3 alternativa ao SpotOn
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Aloha EPOS

4,2
#4 alternativa ao SpotOn
Aloha is a cloud-based EPOS solution designed to helps bars and restaurants manage their business lifecycles, from...

Avaliações

Classificação geral

4,7 /5
(149)
Relação qualidade/preço
4,7/5
Recursos
4,6/5
Praticidade
4,6/5
Suporte ao cliente
4,7/5

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Exibindo 5 avaliações de 149
Rick J.
Classificação geral
  • Setor: Suprimentos e equipamentos para empresas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A True Game Changer

Avaliado em 30/01/2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Vantagens

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Desvantagens

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Debbie B.
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Winner Winner Chicken Dinner, Eischen's Bar and SpotOn

Avaliado em 01/04/2022

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn

Vantagens

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Desvantagens

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Alternativas consideradas

NCR Aloha

Razões para escolher o SpotOn

Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.

Software anterior

NCR Aloha

Razões para mudar para o SpotOn

SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.

Resposta do SpotOn

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

Heidi G.
Classificação geral
  • Setor: Fabricação de alimentos
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

Regret switching to Spoton

Avaliado em 15/04/2022

Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and...

Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where.

I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward.

I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.

Vantagens

I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.

Desvantagens

The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.

Alternativas consideradas

Revel Systems e Toast POS

Razões para escolher o SpotOn

Was not Square for Restaurant so missing a lot of features.

Software anterior

Square Point of Sale e Square Online

Razões para mudar para o SpotOn

Cost and what I expected them to have. Nothing works really as they stated it would.

Resposta do SpotOn

We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at [email protected] for additional assistance in the future.

Brad M.
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 501-1 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

VIce President

Avaliado em 14/04/2022

Amazing, I would say start to finish, however the communication and support has not stopped and its...

Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.

Vantagens

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

Desvantagens

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

Resposta do SpotOn

This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.

Tim G.
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

New customer

Avaliado em 07/04/2022

So far it has been positive. My menu builder, [SENSITIVE CONTENT] was great, very friendly and...

So far it has been positive. My menu builder, [SENSITIVE CONTENT] was great, very friendly and engaging. [SENSITIVE CONTENT] did our install and training and she was phenomenal, super friendly, fun, informative & thorough, I highly recommend her to anyone. My salesperson [SENSITIVE CONTENT] has been great to work with as well.

Vantagens

The system is very user friendly, from both the front and back of house. We have yet to open but we are excited to see the system in action. The SpotOn team members I've dealt with to date have been very friendly.

Desvantagens

As previously stated, we have not opened yet so we haven't encountered any problems to date.

Exibindo 5 avaliações de 149 Leia todas as avaliações

Perguntas frequentes sobre o SpotOn

Abaixo estão algumas perguntas frequentes sobre o SpotOn.

O SpotOn oferece os seguintes planos de pagamento:

  • A partir de: 65,00 US$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Não disponível

Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.

Os clientes habituais do SpotOn são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

O SpotOn está nos seguintes idiomas:

inglês

O SpotOn é compatível com os seguintes dispositivos:

Android (celular)

O SpotOn se integra com os seguintes aplicativos:

ADP, Apple Pay, DAVO, DolceClock, Gusto, Gusto, HotSchedules, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365, Shippo, Venmo

O SpotOn oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7

Categorias relacionadas

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