--- description: Avaliações detalhadas do HaloITSM com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o HaloITSM com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HaloITSM - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Ativos de TI](/directory/325/it-asset-management/software) > [HaloITSM](/software/130803/haloitsm) # HaloITSM Canonical: https://www.getapp.pt/software/130803/haloitsm Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/130803/haloitsm?page=2) > O HaloITSM é uma solução de gerenciamento de serviços de TI que ajuda as empresas a otimizarem todo o ciclo de vida de um incidente, desde a criação do tíquete até a resolução do problema. Ele possibilita que os profissionais atualizem o status dos incidentes e visualizem detalhes, incluindo a ID do tíquete, o nível de prioridade, o resumo do problema e a data de criação. > > Verdict: Rated **4.7/5** by 43 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 43 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Preço inicial**: 45,00 £ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, dinamarquês, espanhol, estónio, francês, inglês, italiano, neerlandês, polaco, português - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de manutenção - Agendamento de plantão - Alertas de riscos - Alertas do celular - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Alocação e planejamento de recursos - Análise de dados - Arrastar e soltar - Asset Lifecycle Management - Atribuição de solicitações - Automação da localização - Avaliação de riscos - Ações corretivas e preventivas (CAPA) - Banco de dados do cliente ## Integrations (42 total) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... and 27 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) ## Categorias relacionadas - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Programas de Serviço de TI](https://www.getapp.pt/directory/1049/it-service/software) - [Sistemas de Service Desk](https://www.getapp.pt/directory/1249/service-desk/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3410 reviews) 2. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4074 reviews) 4. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1754 reviews) ## Avaliações ### "A well-rounded ITSM system you cannot go wrong with\!" — 4.0/5 > **Anthonese** | *25 de agosto de 2023* | Energias renováveis e meio ambiente | Recommendation rating: 8.0/10 > > **Vantagens**: - efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team > > **Desvantagens**: We do not have any cons but would like to see what future updates they make to the system going forward. ----- ### "Happy with Halo\!" — 5.0/5 > **Auke** | *21 de julho de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of useFlexibility and alterability of the whole toolEnd user portal > > **Desvantagens**: There is a LOT\! of items you can configure, which can be a bit daunting at first. But it makes sense eventually. > > Very professional and friendly people at Halo, both in the UK and the US offices. Fast responses. They seem to understand what our business needs. ----- ### "Good...but" — 4.0/5 > **Tim** | *14 de abril de 2022* | Aviação e aeroespacial | Recommendation rating: 7.0/10 > > **Vantagens**: Looks easiest to use especially for end users > > **Desvantagens**: Some settings are not so obvious with out the help of Halo support and documentation is lacking. While there's a good overall knowledgebase it only really covers the basics anything else is a call into support. Also as of now (April 2022) they require at least 10-20 licenses due to their extreme growth. > > We were unfortunate in that Halo was experiencing growing pains when we started. We have been waiting 6-8 weeks on Halo to provide us with enough help to go live with it. The UK support team is great if you call in but if you submit a ticket to them either email or portal you will probably wait for days to get a response. ----- ### "A great piece of kit out of the box, and easily customisable" — 5.0/5 > **Ali** | *21 de abril de 2022* | Serviços financeiros | Recommendation rating: 9.0/10 > > **Vantagens**: Lots of options to configure the tool easily by non-technical people. Easy for us to maintain without recourse to developers. > > **Desvantagens**: Doesn't do everything that we want, but that list is very small and we have the option for dev if we wish > > We use it for service / issue management between 1st line, 2nd line support and suppliers. It's been a game changer for us and has helped efficiency, transparency and communications. ----- ### "Halo review" — 5.0/5 > **Mantas** | *18 de abril de 2022* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to navigate through menus. Quick and responsive. Excellent customer support. > > **Desvantagens**: Occasionally some reporting and features would break after scheduled updates to the platform. > > I worked mostly with logging tickets and providing reports. Halo was easy to use for that. Support engineers were also great assisting with creating reports when they were needed urgently ----- Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/130803/haloitsm?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/130803/haloitsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data